Reliable Device Management Platform with Strong Support
What do you like best about the product?
Esper makes managing a large fleet of devices effortless with its clean UI and powerful remote access tools. We especially appreciate the ability to push updates, run commands, and troubleshoot devices without needing physical access. Their customer support is responsive and helpful, and the platform itself is very stable. The dashboard gives great visibility into device health and status, which helps in proactive troubleshooting.
What do you dislike about the product?
While the platform is strong, we’ve noticed occasional sync delays when deploying new configurations across multiple devices. Also, a more detailed activity log for each device would be useful in tracking changes or failures. Apart from that, the experience has been smooth overall.
What problems is the product solving and how is that benefiting you?
Esper helps us manage and support hundreds of Android devices remotely, which solves the challenge of physical troubleshooting and manual updates. It allows our support team to quickly access, diagnose, and fix issues without needing on-site visits. This has significantly reduced downtime, improved our response time, and lowered operational costs.
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