KnowBe4 Security Awareness Training
KnowBe4, Inc.Reviews from AWS customer
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KnowBe4 Security Awareness Training review
What do you like best about the product?
Graphics and design is easy to view and understand. Text isn't cluttery and the data provided is accessible to new users. Email notifications aren't overwelming or irritating. Great believable examples of phishing emails that can really test even the most seasoned technology users.
What do you dislike about the product?
I would like suggestions for assisting staff that need support when identifying phishing attempts or how to reward staff that are avoiding the phishing attempts.
What problems is the product solving and how is that benefiting you?
This product helps organizations detect vulnerabilities for potential cybersecurity intrusions.
Engaging and very user friendly platform for awareness training!
What do you like best about the product?
Knowbe4 is an excellent security awareness training platform because it is very easy to use and implement and provides insightfull reporting.
What do you dislike about the product?
KnowBe4 is weak in terms of Canadian Content like Bill S-211 for example.
What problems is the product solving and how is that benefiting you?
User awareness is part of out strategy to mitigate cyber security risk.
Reliable Training
What do you like best about the product?
The security awareness training offered is to the point and has engaging options like quizzes.
What do you dislike about the product?
Only dislike that there arent more topics covered.
What problems is the product solving and how is that benefiting you?
helps to keep security awareness office wide
KB4 Review
What do you like best about the product?
The campaigns are very easy to set up and begin. The training material is also very valuable and it easy for users to follow along. Integrating and adding users with the ADI Integration tool is very helpful. It was also easy set up. The KB4 knowledge base is also very helpful when common issues occur.
What do you dislike about the product?
Setting up user groups could be a bit easier. Also, being able to send campaigns to 1-2 users is surprisingly not an option. Campaigns have to be sent to groups of users. This creates superfluous amounts of groups rather than being able to target who I would like to.
What problems is the product solving and how is that benefiting you?
Unfortunately, I have not been able to fully utilize KB4 due to lack of support from C-suite. I know it would be beneficial as multiple users have fallen prey to phishing and social engineering attacks.
Knowbe4 is helping our organization to improve awareness of security.
What do you like best about the product?
We are experiening using knowbe4 for about one year and we publish a campaign monthly chosing a specific training that is relevant to our company. We are pleased to receive good feedback from users as well as see a growing index of participation from them.
What do you dislike about the product?
Some training requires too much mouse clicks for navigate and advance between videos and questions and sometimes some users think they already finished the training but there is more content to see.
What problems is the product solving and how is that benefiting you?
Mitigates the risk of data leaks, help company in compliance with internal and external rules.
Nice Dashboard
What do you like best about the product?
I like the dashboard that shows the organization's risk score, email campaign results, etc.
What do you dislike about the product?
The training library content includes a lot of cartoon- and avatar-based modules that can seem dated pretty quickly, and that might clash with the brand colors andy style of the organization.
What problems is the product solving and how is that benefiting you?
I'm not the actual admin, but have an admin login. I believe we use this tool primary to send test phishing emails to see who is clicking on them and therefore needs training or refresher training on how to spot phishing emails.
Robust and well thought out
What do you like best about the product?
The training is clear, and not super dry. They mix up the themes in the training to keep people enganged
What do you dislike about the product?
Some of the videos seemed to be multiple vidoes stitched together, leading to videos that do not have a cohesive theme
What problems is the product solving and how is that benefiting you?
The training vidoes gave insight, examples, and more information to help the end users understand that phishing emails exist, WILL target us, and how to identify them
Good user experience, poor admin experience
What do you like best about the product?
From a user perspective, the courses are intuitive and easy to use.
What do you dislike about the product?
From the admin side, the site is not efficient. The automated emails are phishy and get reported by our users. Downloading reports doesnt always works. You cant edit all users at once--only up to the 500 per page. Courses/modules show as past-due, but you have to manually extend them for users to still access them. You should be able to originally choose a time period for a campaign to be past due and have it still accessible. The biggest issue I have had for the past two years is user account related--I have an employee who cant access the training, but when I try to assign it, KB4 says they don't exist; When I try to add them, KB4 says they already exist.
What problems is the product solving and how is that benefiting you?
It helps us administor info sec training for a large campus population.
My experience of using KnowBe4 for 2 years
What do you like best about the product?
The ease of managing, rolling out trainings, phishing simulations throughout the organisation and the ability to track the progress effectively. The plethora of usable content available on the KB4 store.
What do you dislike about the product?
None as of now. The experience has been good.
What problems is the product solving and how is that benefiting you?
Ability to effectively rollout trainings and phishing campaigns seamlessly. Doing it via another platform/manually leads to more of a hassle.
Exactly what we need in these times
What do you like best about the product?
It helps keep our staff on their toes. They are far more careful about what they click and open now that we use knowbe4.
What do you dislike about the product?
I wish as an admin, I could see the exact email a user failed on instead of a sample of all the emails used in the campaign.
What problems is the product solving and how is that benefiting you?
It's helping teach and inform our staff of the proper ways to spot phishing emails and how to report them with the pab.
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