KnowBe4 Security Awareness Training
KnowBe4, Inc.Reviews from AWS customer
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Great Customization and Feedback, but Needs More Varied Test Scenarios
What do you like best about the product?
I like the ability it has to allow us to create customizable phishing campaigns as well as customizable training regimes for our enrolled staff. The feedback obtained after tabulating the aggregated test results is highly appreciated as it compares our buisness against others in the same or similar areas.
What do you dislike about the product?
The only thing I dislike about this product is that there are a couple of tests that are a bit repetitive and havent changed much in content over time. As such, our enrolled staff quickly recognizes these and always get the answers right. Though some may consider this as an indicator that they are aware of the situation and know how to respond accordingly, but some variance in the scenarios would definitely go a long way to show that its not always going to be coming to them in that exact same manner.
What problems is the product solving and how is that benefiting you?
The KnowBe4 Security Awareness training, as its name implies, provides us with a necessary training environment for our staff when it comes to improving their cybersecurity practices. This tool helps them understand that the IT unit is not the only division within an organization that is solely responsible for cybersecurity and that they also each need to both understand and play their parts in preventing and reporting cyber threats. In our organization this is important as our staff were not always that tech savvy and didnt understand that the Nigerian Prince is actually a scammer just waiting to take their money. With respect to our business sector, this is even more imporant as financial institutions need to be very strict when it comes to cybersecurity in order to safeguard both the information and financial assets of our clients.
Great Phishing Testing Feature, No Complaints
What do you like best about the product?
The phishing testing is very good. Also they have good customer suppport.
What do you dislike about the product?
Nothing that I can think of at this moment.
What problems is the product solving and how is that benefiting you?
Educating users about cyber security.
KnowBe4 Sets the Gold Standard for Security Awareness Training
What do you like best about the product?
I haven't found another security awareness training company with the amount of templates and quality of templates that KnowBe4 has. KnowBe4 is the gold standard.
What do you dislike about the product?
I haven't found anything I dislike. We love our teams, especially the managed services team.
What problems is the product solving and how is that benefiting you?
We have seen a big improvement in security awareness amongst our employees. It gives us a sense of security, knowing that they are used to receiving phishing email and know what to look for to validate those emails.
Great Variety and Usability, but Customization Needs Support
What do you like best about the product?
Modstore has a lot of options and the platform is easy to manage
What do you dislike about the product?
When using default setup you don't encounter many issues, but when you try to customize, templates or other settings, you need to spend some time or get support from the KnowBe4 team.
What problems is the product solving and how is that benefiting you?
We need ongoing training for our staff and KnowBe4 is addressing that need greatly
KnowBe4 Trainings Transformed Our Security Culture
What do you like best about the product?
KnowBe4's trainings are a huge game changer for our company. We have been victims in the past of sneaking phishing attacks on our staff, but having the KB4 security trainings keeps our team apprised and aware of all the new tricks that the "bad actors" are doing. Now it is just a part of the culture to look for all of the red flags in an email before clicking on anything. We even have a Teams channel where we can make fun of all the failed attempts that get caught. So glad we have this tool!
What do you dislike about the product?
Sometimes the trainings may get a bit redundant for the main points that are reiterated to staff.
What problems is the product solving and how is that benefiting you?
It makes our staff members think twice before clicking sketchy links in emails, on websites, etc. It helps to keep our and our clients' information safe.
Great for Phishing Training, but Pricing Could Be More Competitive
What do you like best about the product?
Intuitive and integrated to the needs of effective phishing training and simulations
What do you dislike about the product?
The pricing is a bit more than it's competitors
What problems is the product solving and how is that benefiting you?
It's improving user awareness in protecting the organization from persistent and evolving threats
Effective Security Training with Room for Customization
What do you like best about the product?
I appreciate KnowBe4's straightforward setup process, which offers significant out-of-the-box functionality and a wealth of customization options. It simplifies our implementation while allowing flexibility. The 'phish alert' function is incredibly user-friendly for testing cybersecurity awareness and reporting suspicious emails, showcasing its practicality. The platform's scalability and cost-effectiveness are major highlights, alongside its high-quality content which uniquely stands out.
What do you dislike about the product?
I find that customizing the platform could be more intuitive. While the setup process is mostly straightforward and there are many out-of-the-box options, making customizations sometimes feels less intuitive than it could be, which would enhance ease of use.
What problems is the product solving and how is that benefiting you?
I use KnowBe4 to identify employees needing extra cybersecurity training, enhancing organizational safety. It provides crucial data for targeted training and ensures compliance, ensuring everyone knows how to protect our information.
User-Friendly Dashboard and Comprehensive Testing Options
What do you like best about the product?
I like the ease of the dashboard, the different levels of testing available for our end users, and the training.
What do you dislike about the product?
It could maybe provide a few more test questions or checkpoints for learning.
What problems is the product solving and how is that benefiting you?
It helps our users be more security focused and confident.
Easy to use, but needs better adaptation to languages
What do you like best about the product?
That it is very understandable and easy to handle.
What do you dislike about the product?
The adaptation to tropical climates by languages that in certain aspects is expressed differently.
What problems is the product solving and how is that benefiting you?
Training staff in topics that are not so common for them but are relevant in the work environment
Reliable and User-Friendly Platform with Excellent Support
What do you like best about the product?
The platform is straightforward to learn and use, particularly thanks to the support provided by the dedicated KnowBe4 representative assigned to your account. I have been using KnowBe4 for nearly eight years and it has never let me down. The training has been extremely valuable in raising staff awareness about potential malicious messages and has helped prevent numerous threats from reaching the inbox.
What do you dislike about the product?
There is not a feature that i 'dislike', just don't have a use for.
What problems is the product solving and how is that benefiting you?
Before I started in this role and began using KnowBe4, users would frequently open or click on most attachments and links in emails. Our MSP was constantly dealing with the consequences of these actions, such as malicious software trying to install itself on the network, frequent password compromises, and accounts being taken over by bad actors. However, after I implemented KnowBe4, the user training made a noticeable difference—staff became much more aware of the potential consequences of their actions. A bit of well-placed caution can significantly influence user behavior. Over the first six months of using KnowBe4, our Phish Prone percentage dropped dramatically as staff completed the training modules and put their new knowledge into practice.
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