KnowBe4 Security Awareness Training
KnowBe4, Inc.Reviews from AWS customer
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Great, preventative way to prevent ransomware by educating your users
What do you like best about the product?
Simply put, it works and it is affordable. KnowBe4 provides us a tool to easily educate our clients and measure the effectiveness of our training.
What do you dislike about the product?
Toggling between client accounts in Reseller Mode is clunky.
Drilling down to find the right training module is cumbersome because there are so many training options available.
Drilling down to find the right training module is cumbersome because there are so many training options available.
What problems is the product solving and how is that benefiting you?
We build a cyber-awareness for phishing emails and scams with our clients and we can succinctly measure the effectiveness. We've seen clients drop their "phish proneness" from 30% to 1% in a few months just by being aware.
Recommendations to others considering the product:
Do it; you won't regret it.
Used KnowBe4 Awareness platform since 2015
What do you like best about the product?
Complete platform easy to setup and use after a little effort. Gives great overview, easy to plan activities and share results with all levels in our organisationl
What do you dislike about the product?
the spread of ransomware ;-) There is nothing I dislike in this product
What problems is the product solving and how is that benefiting you?
With this platform we have brought security training and awareness to top of mind in our organisation. We have now reached a prone level we are proud off. Learning by doing is a great concept in this product.
Knowbe4
What do you like best about the product?
Graphics for presentations are great. Knowbe4 is very update for training and current event templates. Automation for campaigns save a lot of time.
What do you dislike about the product?
Reports could be a bit more detailed. You have to choose course for report. Would like to see more options
What problems is the product solving and how is that benefiting you?
Employee awareness
Good stuff
What do you like best about the product?
The customized phishing campaigns and in depth training modules are very effective.
What do you dislike about the product?
I wish we could see phishing trends taken directly from the KnowBe4 database. If many users across the entire network are reporting mass phishers then it might be extra preventive for us.
What problems is the product solving and how is that benefiting you?
We are training our users to be extra cautious with e-mail and links. They were cautious before KnowBe4, but this service trains our users even more. Fewer and fewer users become prone to phishing by using this service.
Everyone should be using KnowBe4 or a service like it!
What do you like best about the product?
KnowBe4 provides a great service with excellent support and it's easy to use. They assign a dedicated representative to your account. That individual helps you complete your initial setup and get you using the service the way you want it to work. They also follow up with you from time to time to make sure you're aware of new features, new modules and new services to make the most of your investment.
What do you dislike about the product?
At times, I've found the portal interface a bit confusing, but that has more to do with my knowledge and infrequent use of the portal. I wish I had more time to spend in the portal as there's so much more it could do for our company.
What problems is the product solving and how is that benefiting you?
Our risk of falling for a phishing scam has been greatly reduced due to our regular phishing tests and online awareness training. Our users are much more cautious and much more likely to ask about a questionable email than they were before the training/testing.
Recommendations to others considering the product:
It seems easy enough to implement on your own, but take advantage of their excellent customer support. You'll end up with a much better configuration in much less time.
Improved Knowledge For All Users
What do you like best about the product?
Our users check all their emails now and are less likely to click on something they haven't requested.
What do you dislike about the product?
I can't think of anything I dislike about KnowBe4.
What problems is the product solving and how is that benefiting you?
I think our email system is much safer.
Measurable risk reduction at a very affordable price.
What do you like best about the product?
It keeps our staff vigilant and trained to recognize attacks without the need to constantly conduct poorly-attended internal training. For what I consider a very modest expense, it has dramatically improved the security awareness of staff and has helped defend against several very targeted spearphishing attempts. I consider it a key part of any "defense in depth" security effort.
What do you dislike about the product?
There is not much to dislike. It would be nice to have a more technical and frequently updated video with information valuable to IT staff, perhaps quarterly.
What problems is the product solving and how is that benefiting you?
HR has required a set of IT-recommended training videos that all staff view at the start of employment and refreshed annually. Among many staff the weekly phishing simulations have become a friendly source of ribbing when someone falls for one. Staff generally takes the requirement for complex passwords seriously, and the average level of threat awareness has skyrocketed.
Decrease in phish prone users
What do you like best about the product?
The phishing simulation looks very real and makes users feel like the email is legitimate. The social engineering aspect of the test simulation is great. The fact that we can use the SCORM files into our LMS so that users can find all training material through our learning channel streamlines it for our users,
What do you dislike about the product?
Training labeled as Kevin Mitnick is not appealing to users. It may be good to have more customization capability in the SCORM file that we incorporated in our LMS.
What problems is the product solving and how is that benefiting you?
Helping users to identify and respond safely to malicious cybersecurity threats. Our users have decreased from 30% phish prone to 6.7% in 3 months time.
Recommendations to others considering the product:
It is an easy solution to train users to be safe amidst the rampant cybersecurity threats.
Excellent Security Awareness Training Content (employees really liked it)
What do you like best about the product?
The training content is updated frequently which keeps it relevant for the employees. Security awareness training can be very boring, BUT NOT WITH KnowBe4. The training management tools are also very good and easy to use. The Phishing simulator/training emails are spectacular.
What do you dislike about the product?
There really isn't anything to dislike with this security awareness training material. The materials are well thought out.
What problems is the product solving and how is that benefiting you?
Security awareness training is a key requirement in any security program. Employees must be aware of the potential issues in their email and other activities to limit potentially negative outcomes. Most of our employees have given positive feedback on the content and timeliness of the materials presented.
Recommendations to others considering the product:
This is the best security awareness training material I have seen in the last 30 years in IT.
To Easy Not To Do
What do you like best about the product?
Simple to operate with good quality information. We started with a baseline test that was just a simple fake reset your password and had 20% of my users failed. We then started with a basic 25 minute security training that has a very nice red flag checklist that covered a lot of things I knew but didn't know how to quantify for my users. Also, the "Phish Alert" button is a wonderful addition and I'm also looking forward to rolling out the 2nd chance tool.
What do you dislike about the product?
The setup on Office 356 to allow their phishing emails through was rather involved. It required way to much setup in Exchange rules.
What problems is the product solving and how is that benefiting you?
We had a real lack of knowledge on our users part as to what it meant to be safe when even checking their email. I'm also looking forward to rolling out the training on passwords, access cards, and social media.
Recommendations to others considering the product:
Take a good look at the training products available at the different levels. I would have probably bought the Diamond (highest level) in hindsight.
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