KnowBe4 Security Awareness Training
KnowBe4, Inc.Reviews from AWS customer
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KnowBe4 making people aware!
What do you like best about the product?
The videos really bring home how you can be at risk. The campaigns keep everyone in check.
What do you dislike about the product?
Sometimes the auto placing into remedial training does not work. Seems to happen if the 'Clicker' is a repeat offender.
What problems is the product solving and how is that benefiting you?
Solving the training aspect f phishing and email scams and making people aware. Keeps everyone thinking!
Recommendations to others considering the product:
It is well worth teaching your employees as they really are the first line of defense!
We were at about 13% fail rate for the pre-Phishing test, we have been average under 1% since!
What do you like best about the product?
The variety and thoroughness of the training modules and the fact that our staff doesn't hate the training. That's rare in the employee awareness for security training business. I've had to call customer support twice in three years and my problem both times was solved on the first try and within minutes. Anytime I couldn't find something in the KnowBe4 dashboard, I've been able to email my CRM and get a response very quickly. The customer service is really solid.
What do you dislike about the product?
I would like to see a different training module available for repeat "Clicker" offenders instead of having to use the same module. The dashboard takes a little getting used to but the user setup is simple. I wish it was a little more intuitive but you can find your way around without a lot of effort.
What problems is the product solving and how is that benefiting you?
We are solving the employee awareness security training issue with KnowBe4 training. There is no doubt that engaged and trained employees are our front line cyber defenders. We have an additional benefit of providing annual training for PCI compliance purposes. KnowBe4 not only helps us check a lot of compliance boxes for various requirements, it works. Our employees are security aware.
Recommendations to others considering the product:
I've used several security awareness training products during my career in the IT industry. All were good but none were as comprehensive as KnowBe4. Some were too technical, some weren't as in depth yet at a layman's level of delivery. KnowBe4 is the mama bear of security awareness, it's just right.
they are different, they think different, just what I need to help battle CyberCrime
What do you like best about the product?
staff think differently, product offerings are different, everything I need. Account management is excellent
What do you dislike about the product?
Sometimes, activating users for training campaigns can be tricky re emails and content is largely US based. Would like to see more Irish focused content
What problems is the product solving and how is that benefiting you?
Staff Cybercrime awareness - increasing this area by phishing campaigns and training material. Also, compliance training campaigns around GDPR etc
Recommendations to others considering the product:
Just start using it !
Security Awareness Training - Best Solution We Have Found
What do you like best about the product?
KnowBe4 Security Awareness Solutions allows us to setup campaigns, monitor users and test users on a regular basis.
When new threats are identified, KnowBe4 is quick to offer awareness training by having new campaigns available to target our end users.
When new threats are identified, KnowBe4 is quick to offer awareness training by having new campaigns available to target our end users.
What do you dislike about the product?
There is currently nothing we dislike about the product and services offered by KnowBe4.
What problems is the product solving and how is that benefiting you?
We needed a way to provide Security Awareness Training to our end users that included tracking and testing their absorption of the material presented. We also needed a cost effective way to do this.
KnowBe4 allows us to setup training campaigns that include learning material tests as well as sending different types of emails that attempt to get the end user to click on links, or submit personal information, etc. and all that is tracked and reported back to us.
The best part is the cost. We were originally travelling to each location to deliver a 1 hour presentation at a cost that is triple what we pay for the services from KnowBe4.
KnowBe4 allows us to setup training campaigns that include learning material tests as well as sending different types of emails that attempt to get the end user to click on links, or submit personal information, etc. and all that is tracked and reported back to us.
The best part is the cost. We were originally travelling to each location to deliver a 1 hour presentation at a cost that is triple what we pay for the services from KnowBe4.
Recommendations to others considering the product:
If you require a security awareness training solution then KnowBe4 is the company to talk to. They have saved us money and helped save us from security breaches. We are aware of many phishing attempts that have thwarted because of the training and testing from KnowBe4.
Good Service, well worth Having.
What do you like best about the product?
Automated testing across a number of different social engineering vectors, statistical tracking, AD sync, automated training assignment in response to different failure scenarios, responsive and friendly support, and the ability to import courses into our LMS.
What do you dislike about the product?
+They've semi-suddenly dumped a LOT of content behind their highest price tier. The service/price progression is now far from even.
+Creating a system of escalation for training isn't especially intuitive.
+Creating a system of escalation for training isn't especially intuitive.
What problems is the product solving and how is that benefiting you?
KB4 is helping us to keep our users on their toes and informed on common red flags for phishing and other social engineering based attacks.
Recommendations to others considering the product:
Get it, or at least get something like it. KB4 has competitors but none of them quite matched its price to feature ratio at the time in my opinion. The time saved through automation along with the information gathered is invaluable compared to trying to set up a similar arrangement internally. If you aren't doing security training and testing of some form you are doing yourself a disservice.
A critical layer of protection
What do you like best about the product?
Easy to use dashboard for creating phishing tests and assigning training.
What do you dislike about the product?
Training could be made a bit broader, ,covering more than just phishing.
What problems is the product solving and how is that benefiting you?
Users are much more sensitive to the potential for problems if clicking on unexpected emails. KB4 provides an important layer in our security stack.
Helpful for our medium sized business
What do you like best about the product?
I like the phishing tools and the training videos. The ASAP outline is useful and can help me show the C-level folks what we're doing and why.
What do you dislike about the product?
Nothing that I know of yet, the tools available have been very useful.
What problems is the product solving and how is that benefiting you?
We are getting started on training our users to be security minded. I have seen that our folks are pretty decent at questioning emails, but we still need to work on other areas of security.
Recommendations to others considering the product:
The tools available are pretty handy, I am looking forward to sharing some of the training videos with our users.
Industry leader in security awareness
What do you like best about the product?
Extremely rich ability to create effective campaigns
What do you dislike about the product?
No real negatives that we have experienced.
What problems is the product solving and how is that benefiting you?
Educating users in best security practices, bolstering what often is a weak link in security defenses for most companies - its users.
Excellent Training Services
What do you like best about the product?
Ease of use, good training presentations, timely.
Customer service representatives follow up with us on an almost monthly basis with suggestions.
Customer service representatives follow up with us on an almost monthly basis with suggestions.
What do you dislike about the product?
There wasn't anything we didn't like. It works even better than advertised.
What problems is the product solving and how is that benefiting you?
We had a serious problem with end users falling for phishing attacks and we were a victim of ransomeware as a result. Training and regularly testing our users has been highly effective in eliminating this problem and making everyone more security conscious.
Recommendations to others considering the product:
Customer support is excellent. We get regular calls from their support group with suggestions and new ideas as they monitor our testing status.
Keeping user skills sharp
What do you like best about the product?
The whole premise is that micro trainings executed on a more frequent basis will give your users better skills at not falling prey to phishing attacks. Also once you get the training and phishing tests set up you can have them run on a regular basis automatically which means low overhead to maintain the system.
What do you dislike about the product?
Depending on the frequency of your training or how often people are getting phished they might end up seeing the same training fairly often which could lead to eye rolling from the end users.
What problems is the product solving and how is that benefiting you?
Making sure that our users are trained in phishing and able to recognize any kind of phishing attack, especially the current event kinds, and report them. Also this is a measure we put in place to show our customers that we have their network safety in mind and we will not be introducing viruses onto their systems.
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