KnowBe4 Security Awareness Training
KnowBe4, Inc.Reviews from AWS customer
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Excellent Content/Training Material
What do you like best about the product?
The training material is fantastic. So many corporate training programs just cover enough material to protect the company legally. KnowBe4 focuses on training individuals to protect themselves, and the company they work, for by giving many (many!) real world examples to help understand the how, what, where, and why of security. Training material, itself, is pointless unless it sinks in. The structure and variety of training material offered does just that, it sinks in and stays with you. Another feature, that is extremely helpful, is the ability to set up recurring phishing tests.
What do you dislike about the product?
The administrative interface isn't the most intuitive. Everything you need to do is there, sometimes it just takes a little trial/error to figure it out. This is a very minor inconvenience for the vast quantity of training/testing material and approaches you receive.
What problems is the product solving and how is that benefiting you?
My users, at least those that have been around a few months, can easily identify phishing and security threat related emails, almost immediately. We have dropped from 17% click prone to <1% in less than a year. My users also understand building security better, which is important in this unstable society we live in.
Recommendations to others considering the product:
Training and testing material is worthless if the content is not easy to understand and remember. KnowBe4 goes out of their way to make all of their content extremely easy to understand and the material is quite in-depth and extensive.
Small Company's New IS Training
What do you like best about the product?
KnowBe4's team is extremely helpful and always available to answer my questions and help with any issue I may have. I like how the system can compare our company to our industry average and provides ever changing data and reports
What do you dislike about the product?
Sometimes when you email the team they will refer you to an article that doesn't exactly email your question but once you get them on a call they are very helpful. In addition you can't add someone to a campaign after you made it even if it is live and you added them to the group.
What problems is the product solving and how is that benefiting you?
KnowBe4 gives our customers the security they need by showing them that all of our customers are trained and ready to handle situations. The system is also able to keep track of all of our trainings/campaigns so that makes my job SUPER simple as I just have to prove that we are doing something.
Recommendations to others considering the product:
See how you can make the most of the system and your organization - use the tools they provide and ask about integrations (because I don't know about those and would love to know more).
Valuable learning tool for all levels of end users
What do you like best about the product?
The training courses are very well written and targeted toward a wide array of skill levels. From the novice end-user to the "IT guy", these modules are all easy to follow. I am also a big fan of the phishing tests to keep our users on their toes! In addition, a KnowBe4 rep contacts me on a regular basis, informing me of not only ways that I can better utilize the tools we currently have in place, but any new tools that might be of use to us as an organization.
What do you dislike about the product?
While I like the phishing tests a lot, many of the templates are targeted at what would typically go to an end user's personal email rather thank a business email. There tend to be a lot of these, and while they can be weeded out, I think a separate category befitting these types of templates would be better.
What problems is the product solving and how is that benefiting you?
Before KnowBe4, we have seen it all, and unfortunately "clicked" it all as well. End users are realizing that the worst-case scenario could easily happen to them, and KnowBe4 is giving them the tools to help ensure that they are not "the one".
Staff are now empowered with knowledge and are identifying phishing attempts
What do you like best about the product?
I like the live malware & phishing emails. They keep staff on their toes and increase awareness levels.
What do you dislike about the product?
Nothing! My users are better trained and able to add another layer of defense.
What problems is the product solving and how is that benefiting you?
The end result is my staff are keenly aware of how to spot impostors by accurately identifying phishing attempts and knowing to be aware of links & attachments.
We love the KnowBe4 platform!
What do you like best about the product?
The training has been extremely effective in preventing social engineering attacks. We can tell when a new employee has not completed the training as they immediately fall for our phishing campaigns. The Phish button was a great addition.
What do you dislike about the product?
It is some times difficult to keep the phishing campaigns fresh. Our employees seem to catch on. However, we do see they are also using the Phish button indicating they are also not being tricked with real attacks.
What problems is the product solving and how is that benefiting you?
Minimizing impact from social engineering attacks.
Recommendations to others considering the product:
Huge bang for the buck!
Easy to use, well designed platform. Tons of great training tools.
What do you like best about the product?
Phishing and Training Campaigns are easy to setup. Training modules are professionally made, covering a variety of topics. Customers support is excellent.
What do you dislike about the product?
I find most of the phishing templates would not work for me out of the box, which makes automated phishing test useless. I'm not saying they are not realistic, I think they are. Some of the templates can be used as a good starting point to build convincing, industry specific templates.
What problems is the product solving and how is that benefiting you?
I'm using KnowBe4 for annual cyber security training, new employee on-boarding if I'm available, as well as random phishing test. The last Phishing Campaign has successfully caught most user's attention, which is great!
Recommendations to others considering the product:
KnowBe4 does an excellent job supporting its users. Take advantage of that.
Those online training modules, videos and games are great tools for training users. It also provide flexibility for both the users and administrators. Having said that, I find it not as effective as an in person training session, especially when your goal is to raise cyber security awareness. I think many of the resources will yield the best result if used in an organized setting with some follow up Q&A, if possible.
Those online training modules, videos and games are great tools for training users. It also provide flexibility for both the users and administrators. Having said that, I find it not as effective as an in person training session, especially when your goal is to raise cyber security awareness. I think many of the resources will yield the best result if used in an organized setting with some follow up Q&A, if possible.
Found the service very helpful
What do you like best about the product?
I like that my users are now afraid to open most unknown email because they are worried that I am "trying to trick them". Many users have pointed out how they delete emails because of the information they have seen in the training sessions that they were required to complete
What do you dislike about the product?
The only thing I don't like is that some users that have completed the training were still showing up as incomplete. If I understand things correctly it is because they closed the browser too soon but it is frustrating when users are calling to say they are being notified to complete sessions
What problems is the product solving and how is that benefiting you?
I am getting a better way to teach my users some safety practices. I find that when we tell them something or we send an email that it isn't taken as seriously as it should. KnowBe4's system makes them listen more.
Director of Operations
What do you like best about the product?
This tool has been great for keeping all of our employees and the same page. Housing all of our policies and training in one place, with records of who has reviewed what...this has made training and audit validations a breeze. And it has been a repository of additional training and support for security trainings that our clients require.
What do you dislike about the product?
I'm not sure there is a ton that I am dissatisfied with. This tool seems to get the job done for what we need. There could be more robust configuration options. But it does handle quite a lot of policies and campaigns from our side.
What problems is the product solving and how is that benefiting you?
We used to have a mess of policies spread all over various drives and folders. Training and updating on those policies only happened in reaction to audits or client requirements. We were always chasing after things to get caught up.
KnowBe4 is great!
What do you like best about the product?
I like the ease of the platform and the automated phishing emails to keep all employees on their toes as often as needed. This subscription is very affordable for companies with 20 employees or less.
What do you dislike about the product?
I can honestly say, I do not dislike anything regarding KnowBe4.
What problems is the product solving and how is that benefiting you?
We have determined our employees rarely click on phishing emails.
Recommendations to others considering the product:
It is a very affordable subscription to keep employees on their toes with it comes to phishing emails. Very easy to use and can make training/phishing emails automated based on each companies needs. Every time a phishing email is sent out, results are sent in a email versus having to log in to view.
KnowBe4 is a must have in today's phish happy world...
What do you like best about the product?
The simulated phishing tests, the access to a wealth of superb training materials, and Phish ER.
What do you dislike about the product?
Honestly, nothing. The value and ROI is great. They do what they are supposed to do and they do it very well.
What problems is the product solving and how is that benefiting you?
Training our entire company on becoming more aware of the risks posed by phishing and malicious emails. How to spot those and how to report them properly. We have seen our phish prone number go from a very high percentage (over 30%) to 1-2% per quarterly test.
Recommendations to others considering the product:
KnowBe4 is great and the product will do what you need it to and more. Though, make sure you have complete support and buy-in from executives and leadership at your company. There needs to be support from them and policy supporting it, to make it truly effective.
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