KnowBe4 Security Awareness Training
KnowBe4, Inc.Reviews from AWS customer
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Great security training tool
What do you like best about the product?
Monthly check-ins with our assigned account rep that recommends training for the next period of time. She is very helpful and provides good insights as to what new content has been created that is informative and entertaining.
What do you dislike about the product?
Phish Alert Button is only for identifying phishing emails in Outlook. Staff have to be told not to use the "Report Message" button for reporting phishing. This causes confusion in the staff. It would be nice if they could incorporate the flagging of spam/not spam into the Phish Alert Button so that we could remove the "Report Message" button from Outlook.
What problems is the product solving and how is that benefiting you?
Clicking on bad links is what we are trying to remediate. By phish testing our staff every month, they have become more cautious when clicking links. We can also tell who click on bad links so they can be given more training.
Recommendations to others considering the product:
I am very thankful that we have a plan with a dedicated account rep and we meet every month. It's one thing to have a tool, it's another to actually use it. Having a rep has made it so that we are constantly taking full advantage of our license.
Excellent and professional advice on security and protecting our company's sensitive data.
What do you like best about the product?
The content is very relevant to our company and engaging. We have received great reviews from our staff on the training - especially "The Inside Man" which we feel has been very well done. Also, my support contact, Mark Muncy is fantastic. He is fantastic at helping me sort through the huge library of videos, trainings, etc.
What do you dislike about the product?
It's not easy to find a downside to cyber security and KnowBe4. If I had to name one thing it would be just the amount of information that is out there can be a bit overwhelming. Our company is very small and it sometimes feels like we can get a bit lost with the sheer size of the training library. Thankfully, my contact Mark Muncy is very helpful and knowledgeable about what videos and training material is the best fit for our organization.
What problems is the product solving and how is that benefiting you?
We are addressing the biggest risk which is the user / our employees. With the help of KnowBe4, our employees are becoming quite savvy on cyber threats and I believe this will make a huge impact on future risk. In particular, clicking on emails and links within emails has been our biggest risk in the past. Because of this training, all of us think twice before clicking anything. We think first, and doubt everything. Also, because of this training, we have put into place other protocols with regard to banking procedures. We are excited to continue to learn and protect our company.
Recommendations to others considering the product:
The advice I would give any company is that investing in a company like KnowBe4 is a win/win. There is no greater risk than not understanding the damage that a cyber attack can do on your company. Also, there is no greater risk than not understanding that a company's own employees can create a big problem unless they are educated. I would tell any company to take advantage of the videos and the training that is available.
Great security awareness product
What do you like best about the product?
I like best all the phishing templates available. There are some from KnowBe4 and from the user community. I'm able to automate monthly campaigns using whatever is a current trend. For example, when covid first hit one of the phishing templates was covid related but it was all automated.
What do you dislike about the product?
The account manager / customer advocate assigned to you can be a little pushy at the start. Their performance must be tied to making sure your setup and using the product. This pushing can be good so you get value from the product as soon as possible, but it was a little much.
What problems is the product solving and how is that benefiting you?
Our auditors like that we do security awareness training, but more importantly our users are regularly trained on phishing concepts in a controlled environment. There is no harm clicking on the training phishing links!
Great tools and partner
What do you like best about the product?
KnowBe4 dedicated success manager assigned to coach you through best practices. They help brainstorm ideas and really understand the tools.
What do you dislike about the product?
Some of the courses don’t perfectly align with our process. We have to be careful to pre-screen content to be sure it fits us.
What problems is the product solving and how is that benefiting you?
Our users were very naive regarding phishing emails. This training and ongoing testing process has significantly raised awareness and improved our testing scores. It’s working!!
Great Results - Computer users are no longer clueless
What do you like best about the product?
Even the Know-it-Alls have learned and are helping others in the organization to recognize Phishing emails
What do you dislike about the product?
There is nothing that I dislike about implementing KnowBe4 into our organization
What problems is the product solving and how is that benefiting you?
People are now asking about links and scams before clicking
KnowBe4 Review 2020
What do you like best about the product?
Their support representatives are extremely helpful and their dashboard is easy to access and use. The training provided is very insightful and there are many different modules for many different use cases. Overall, the service is great for our company.
What do you dislike about the product?
Sometimes, their phishing emails are a bit easy for our employees to spot, even with the highest two difficulties selected for our monthly emails. This doesn't make the service any worse though, as many of the real phishing emails received at our company very closely match the fake ones KnowBe4 sends to us.
What problems is the product solving and how is that benefiting you?
We've started to realize that our employees are a lot more security-focused when it comes to their email, and they come to our IT department much more frequently with emails that seem fishy to them.
A great way to improve your human firewall!
What do you like best about the product?
Easy to use and setup, plus the options are incredible. I also really like the training modules and how easy they are to follow.
What do you dislike about the product?
Some of the trains are bit long winded, but with the other choices you can over look those.
What problems is the product solving and how is that benefiting you?
We have a lot of users who are not computer "smart" and will click on anything. This program helps train and guide them to help protect our environment.
Recommendations to others considering the product:
Go for it! Super easy to use and the cost savings if it helps avoid a malicious attack is incredible!
They make it so easy
What do you like best about the product?
My favorite part are all the phishing email templates. Most are great right out of the box although I occasionally tweak one or two to make it more relevant to what's going on in my company. The training modules are the bomb, too. Since we've started using their service, the failure rate on my phishing tests has reduced dramatically.
What do you dislike about the product?
The process of modifying an existing template and saving it to an area where you can utilize it is a bit clunky, but it's just a minor annoyance and once you've done it one or two times it becomes second nature.
What problems is the product solving and how is that benefiting you?
1. People blindly clicking on everything that comes into their inbox.
2. We've created an environment where our end users have a healthy amount of paranoia. They know enough to seek out the red flags on anything that pops into their inboxc that they're not expecting.
2. We've created an environment where our end users have a healthy amount of paranoia. They know enough to seek out the red flags on anything that pops into their inboxc that they're not expecting.
Recommendations to others considering the product:
To be honestr, this is the only company I have used for security training, but I couldn't think of anything a competitor could offer to make me switch.
KnowBe4 has been pleasant to work with and good cyber security partner.
What do you like best about the product?
I like that everything was very easy to set up and that it automatically runs through campaigns and training.
What do you dislike about the product?
I haven't found anything that I don't like yet.
What problems is the product solving and how is that benefiting you?
We are teaching our users to always think before clicking or replying. We've been reducing the amount of fraud attacks our company has been vulnerable to.
Great tool to train employees
What do you like best about the product?
Simple dashboards and automating makes administration a breeze. It is also helpful someone walks you though the initial setup. Now we are able to set up phishing campaigns to automatically email our users and test them on their awareness of phishing. One of the best parts is the training content provided by KnowBe4. We can select from a ton of different training materials to send our users. These short trainings help them improve their knowledge of phishing and what to look for in emails to identify potential phishing.
What do you dislike about the product?
During our first phishing campaign we noticed some users were being logged as they clicked on the phishing link in the email and some were not. This essentially made our data useless as it was inaccurate. We identified the problem as our AV was blocking some of the links in email. KnowBe4 has many different phishing links available to send in your emails so once we identified the one being blocked we just switch phish links and it started working great.
Setup has many options which can be good and bad but someone from KnowBe4 help walk us through it.
Setup has many options which can be good and bad but someone from KnowBe4 help walk us through it.
What problems is the product solving and how is that benefiting you?
We are able to randomly test our users by sending basic and complex phishing emails to them. This keeps them on their toes when it comes to phishing emails. We are able to focus on other things while KnowBe4 keeps us up to date and trained on phishing. They also have a nice feature using a USB stick. You can track users who plug it in and open files.
Recommendations to others considering the product:
If you would like to get more up to date on phishing emails and a way to train your employees this is it. Their support is great so if you have any questions they should be able to help.
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