KnowBe4 Security Awareness Training
KnowBe4, Inc.Reviews from AWS customer
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Training for Your Last Line of Defense
What do you like best about the product?
KnowBe4 has great training videos, a great platform for making your own phishing emails, and the best feature is probably the Phish ER system where you can use the system to analysis a reported message from your users for malware (using a scan from Virus Total) and then if it is malicious you can rip the messages from all users inboxes. This feature alone is worth the price of admission.
What do you dislike about the product?
I wish there was an option to do more customized vhishing emails as well as smishing.
What problems is the product solving and how is that benefiting you?
Our company was getting hit with a lot of phishing emails. Using Know Be 4's tools, I've been able to train users not to click on everything and ask questions about a suspicious email.
An easy way to improve security
What do you like best about the product?
I like the way that everything is tracked, stats are easy to pull up and understand. I also like how easy it is to get started with training and phishing campaigns.
What do you dislike about the product?
If there's something to dislike about KnowBe4 I haven't found it yet. If I had to mention pick something to mention though, the log in screen, username is separate form the password screen, making it more secure but longer to log in.
What problems is the product solving and how is that benefiting you?
Training end users about security is never ending and could be a full time job with enough employees in the company. KnowBe4 takes that daunting task and makes it easy. Testing what the end users have learned is made easy with phishing tests.
Recommendations to others considering the product:
If you're holding your own training for end user security awareness KnowBe4 is a huge time saver, with high quality training and can make it light or professional.
Great Security Awareness Training and Phishing Testing services
What do you like best about the product?
I like the wide range of security trainings offered, the phishing testing, the integration with our directory and automatic enrollment for base training and additional training as phishing test are failed. Their support is also amazing.
What do you dislike about the product?
not so much a dislike, but this is not a cheap service.
What problems is the product solving and how is that benefiting you?
Educating staff with engaging training. Prior to this it is very hard to educate staff on the many threats and tricks out there. We've seen a material reduction of staff clicking into phishing emails and have good baseline training that must be completed every year or two.
Efficient and Customizable Security Solution for Medium + Businesses
What do you like best about the product?
The features I like the most is the ability to sync KnowBe4 with Azure AD. With this feature it makes it much easier for me to manage the security of my users all in one place no matter if we add, remove, or edit users in our AD, it is all synced back to the KnowBe4 portal so I don't have to edit users in multiple places.
What do you dislike about the product?
There is not anything I dislike about KnowBe4.. The only thing "bad" I would have to say, is that if you are dealing with anymore than a couple hundred users, it may get a little pricey. So I would suggest using this if you are a short-handed IT team in need of a more enhanced security solution that protects it's users from primarily phishing scams and when you would need to teach your users security concepts when it comes to a business setting. I've had KnowBe4 for about three months and have already seen a major change (for the better) in our vulnerability to cyber crime. My users are now more knowledgeable and can handle most situations themselves, and allows them to report any email they receive that they think may be malicious for me to review.
What problems is the product solving and how is that benefiting you?
The main problems that I have been able to solve with KnowBe4 is training my users from the ground up. KnowBe4 offers, in my opinion, the best training services for a cyber-security awareness platform. They offer many training modules that you can then setup into campaigns based off of user determined criteria. Say for instance someone clicks on a simulated phishing email that you have setup within a phishing campaign. Well KnowBe4 allows you to setup "remedial training" for users that have been found to click on simulated phishing emails and automatically enrolls them in the training you choose. You can start at the ground and work your way all the way to the top, from the most basic security concepts and training modules to the most advanced. You will be able to teach your users and learn a bit more about cyber-security awareness yourself.
Recommendations to others considering the product:
My advice to anyone on the fence about KnowBe4 is to go ahead and make the leap, you won't regret it. KnowBe4 has helped our company tremendously in the past few months since we started rolling it out. I had no idea that I would see this amount of change for the better in such a short amount of time. We have reduced, not only the volume, but the clicks and openings of malicious email and cybersecurity vulnerabilities in the workspace. KnowBe4 does an amazing job in protecting your users from potential security risks and allows you to confirm or deny any assumption it makes. It will literally take emails that it's AI thinks is bad out of all users email, if it falls within the right criteria you set up, then send it to your KnowBe4 inbox for review using Virus Total. KnowBe4 also gives you tons of insight and analytics of your current roll out so that you can make any other changes outside of KnowBe4 to further enhance the security and experience. All around KnowBe4 is 10/10 in my book and I would recommend them to any small, medium, or larger side of medium business that has unexperienced users in terms of cyber-security awareness. The only thing I would have to say that would be considered "bad" is when you start to get more than a couple hundred users, it can get kind of pricey. However, most businesses of that size can afford it when you look at their capital..
Excellent and broad scope of training available.
What do you like best about the product?
It makes tracking training metrics easy. We know exactly who is not training for us to take action on. The phishing tests can be set to be very difficult to spot; it also gives you insight into who is a greater security risk so you can assess access limitations for that person. The broad base of topics means we can cover other training besides IT. Our employees find it easy to use and understand.
What do you dislike about the product?
No way to make a direct auto updating connection between your organization's email and KnowBe4 without Azure P1/P2 level.
What problems is the product solving and how is that benefiting you?
We have really opened some eyes regarding security and vulnerabilities of people in our organization.
Best training on the market coupled with outstanding support and start up training.
What do you like best about the product?
So many features we like. The Phish Alert button in Outlook, ability to query our Office 365 user mailboxes to remove Phish email. Love the engaging training library with lots of positive feedback from our users. They like some of the funny characters in videos while learning. Another excellent feature is ability to send fake phishing emails that are harmless but test what users have learned. This way you can concentrate learning to users that need additional training.
What do you dislike about the product?
I can't think of one thing I dislike about KnowBe4's security training.
What problems is the product solving and how is that benefiting you?
It was always a pain to keep up with new hires and brining them up to speed. This makes this so much easier by assigning new hires to initial onboarding training. I now know which users need additional training based on their testing results. Biggest resolution is knowing who need additional training and where vulnerabilities exist. Without KnowBe4 training you don't really know your users ability to spot malicious email.
Recommendations to others considering the product:
There is none better in my opinion. They cover all the bases for end users training and keep updated security testing related to recent events and attacks.
End user review
What do you like best about the product?
I really like the automation of the tool. It is nice to be able to be completely hands off. Also, the support is great! They are always able to help and usually will offer to make changes or improvements for you.
What do you dislike about the product?
Trying to enforce end users who have fallen for campaigns to do the training. This is not a KnowBe4 issue though.
What problems is the product solving and how is that benefiting you?
We are just trying to give our end users the best chance at identifying phishing emails before they fall for one that will cost the company tons of money!
Recommendations to others considering the product:
Very easy to implement and administer
Good CyberSecurity awareness partner
What do you like best about the product?
The linkage between phishing tests and training is very useful to resolving the "humans are the biggest risk" factor.
What do you dislike about the product?
Would like to have more best practices information on utilization of the complete package.
What problems is the product solving and how is that benefiting you?
Not only helps with end user awareness and training, but also provides a good way to document that for audits & exams.
Recommendations to others considering the product:
Certainly makes meeting compliance goals for security training much easier.
Comprehensive Security Training
What do you like best about the product?
I really enjoyed how my service rep helped my set up our trainings and Phishing tests and then checked in with me on the results and guided me on how to improve. The dashboard is a great resource for ensuring that all employees are participating and for documenting their results so that they can improve. They also have a great variety of training modules. Instead of just a library of boring videos, there are games and interactive puzzles. They update their library every year so your users are not just doing the same modules over and over again. They also have trainings in multiple languages which is great for international companies.
What do you dislike about the product?
There isn't much to dislike. Everything was easy to set up and the cost was reasonable. My only critique is that during the phishing test, knowbe4 used very old websites to 'trick' our users. The sites chosen were so out of date that users easily figured out that the emails were not legitimate without much effort.
What problems is the product solving and how is that benefiting you?
Our users hated HIPAA training. They said it was boring and covered what they already knew. KnowBe4 provided enjoyable, in-depth training. The phishing tests were a great way to remind our users to be vigilant online, especially as we work from home during covid.
Recommendations to others considering the product:
I would definitely recommend working with KnowBe4. They assist you from start to finish, the set up is easy, and the benefits to your staff are immeasurable. Security issues can be incredibly expensive so it is incredibly important to train your employees before incidents occur rather than after. The cost is totally reasonable especially considering how extensive their library is. I love the gamification of the security information. It ensures users are enthusiastically participating in your trainings. We follow HIPAA and their HIPAA trainings are great.
A Highly Featured Service with Flexibility
What do you like best about the product?
I really like the detailed tracking. The tracking allows our organization to see progress, find individuals who need more training and ensure compliance with training policy. I appreciated the flexibility in training programs and the extensive library of materials.
What do you dislike about the product?
All of the materials are not suitable for all members of the organization so you need to familiarize yourself with the courses, games and videos so that personnel with a lot of existing knowledge are challenged.
What problems is the product solving and how is that benefiting you?
We are enhancing our first line of security while meeting compliance and audit requirements.
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