What do you like best about the product?

All the articles you provide and knowledge from known hackers like Kevin Mitnick

What do you dislike about the product?

I must say there isn't much to dislike about Knowbe4

What problems is the product solving and how is that benefiting you?

HAve been able to educate the end users with the training modules and awareness training you've provided

What do you like best about the product?

The Inside Man series of IT security training was great for both IT users and regular employees. I have people every day that ask when the next series is coming out.

What do you dislike about the product?

The training program was a little less intuitive to set up than our current platform. Still very good but others in our team decided to go to a different platform to try it.

What problems is the product solving and how is that benefiting you?

We have gotten a higher response to IT Security training because of the videos and Inside Man series compared to other programs we have used in the past. This has helped with regulatory concerns.

Recommendations to others considering the product:

The Inside Man series is loved by employees but some of the longer videos were annoying to watch.

What do you like best about the product?

I like the training and the fishing templates that sends to all employees and make them be aware of fishing emails and spam, also the dashboard is amazing, it helps me to train my employees with security

What do you dislike about the product?

no nothing, everything amazing on KnowBe4

What problems is the product solving and how is that benefiting you?

my Organization's Risk Score was above the 80% now it's around 20%, most employees were easy to get phished but with knowBe4 now they aware of the phishing emails

Recommendations to others considering the product:

every company must Use the KnowBe4 service to know your employee's Security Awareness and to solve and help them to be aware of security engineering and phishing emails

What do you like best about the product?

KnowBe4 Security Awareness Training is somewhat of a misnomer, in my opinion. It's not that it doesn't do "Security Awareness" training, it's just that it does *so much more*.

I have used KB4 for several years now. I always liked it, but I didn't realize how great it was until their competition tried to sell me their products. I reviewed options from all the big names and did demos with all.

I won't bore everyone with all the details but just one example. One of the major competitors (that charges 3x the price, by the way) tried to show me how to set up custom training (uploading our own videos and assigning to users) on their product. After *45 minutes* on a demo call with three of their people, I said "Can I show you how I do this in KnowBe4?" They said sure. I set up the exact same training (because I had given it to them as an example) in *under 3 minutes*. They were flabbergasted and asked if I could do it again with them recording it so they could show it to their engineers.
Even after the 45 minutes setup, the competitor wouldn't be able to do a whole laundry list of things I just take for granted with KB4. One example is tracking started but incomplete training. KB4 does this with *all* training. The competition can only tell me if the user has clicked the link.

KB4 is the ultimate "set it and forget it" tool that just keeps working. In a way, I kind of feel bad. Like, shouldn't I be interacting with this more? I go there to check Phish Training results. Everything is still running and just keeps right on going. No glitches, no errors, it just works.

Training of all kinds is assigned automatically to new users. New users are automatically added to training groups. Phishing "clickers" are automatically added to remedial training.
Records are kept flawlessly and conveniently. Managers are notified if desired. Users get reminders.

Best of all, as the example above shows, it's just *so dang easy*. If there's a task in KB4 that takes 5 minutes, I don't know what it is.

There are very few products anymore that do what they say and do it easily, flawlessly and beautifully. KnowBe4 does.
Honestly, it's worth the full price we pay if it were *nothing but phishing training*, but it's so, so much more.

What's more, is this is a company that really understands customer service. They stay in touch just enough to head of questions and concerns and let you know they're there, but not enough to be annoying. The sales are low pressure and the assigned account managers have always been attentive and friendly.
There are a lot of companies out there that could really learn from KnowBe4.

What do you dislike about the product?

My only major complaint, which is just about to be remedied (it's in BETA), is that they don't yet support SCIM user provisioning. This is the *one thing* that's keeping my users on an on-premise Active Directory.
I'm slightly irritated about the various levels and what you get for each (Smart Groups requires an upgrade, but it's worth it) but everything that I don't like is small potatoes compared to the benefits.

What problems is the product solving and how is that benefiting you?

Our company is required to be CMMC (NIST 800-171) compliant, which requires some standard and also custom training, plus any modern company would be foolish to not train their users on email phishing.

Recommendations to others considering the product:

Ask the right questions of the competitors. Make sure they can not just do what you need "in theory" but in practice.
We use a very well knows Email Security product that also offers "Phishing Training" that included *for free* with the product. I don't even use it and even if I didn't use KB4 for anything else, I'd rather pay them that use the "free" product from the other people.
"We can do that." doesn't always mean you'll *want* to do it.

What do you like best about the product?

Ease of use. Many items are automated. Nice content that can fool end users making them more aware.

What do you dislike about the product?

There is not anything that stands out. Pretty easy to use.

What problems is the product solving and how is that benefiting you?

Improving end-user awareness.

What do you like best about the product?

Various methods. Series, training material and training experts

What do you dislike about the product?

Lack of multi-language support on time. Templates configuration needs to be simplified.

What problems is the product solving and how is that benefiting you?

Making Security training interesting.

What do you like best about the product?

KnowBe4 is cost effective, provides balanced solutions/material, and has great costumer service.

What do you dislike about the product?

Some material is not easily integrated with LMS platforms.

What problems is the product solving and how is that benefiting you?

scheduled and business unit tailored phishing. our users are much more security and cyber safety aware.

What do you like best about the product?

The training library covers a wide range of topics and styles to match our organization's infosec delivery and goals

What do you dislike about the product?

There is a wide disparity in the amount of training available between the top two tiers, Platinum and Diamond. We recently upgraded to take advantage of the broader scope of training.

What problems is the product solving and how is that benefiting you?

We are able to provide a consistent base of training for new hires and existing users.
Monitoring individual users and groups (by job-role) in order to provide remedial training and reporting to managers, admin, and our security committee.
Keeping infosec in front of our users by sending regular security tips and scam of the week/month examples.

Recommendations to others considering the product:

Most important to us is the support and recommendations that KnowBe4 provided to get us started and keep up with a changing threat landscape.
Our Customer Success advisor keeps an eye on our dashboard and we get regular calls to help us adjust our campaigns and awareness programs.
KnowBe4 is not a turnkey solution; we applied some effort to tailor the platform to meet our user audience and working environment.

What do you like best about the product?

There is a wide variety of topics and modules.

What do you dislike about the product?

A lot of the information is repetitive and doesn't seem to be updated regularly.

What problems is the product solving and how is that benefiting you?

Compliance needs, addressing the human element as the most vulnerable piece

What do you like best about the product?

Frequent enough updates without being too chatty. Good blend of humor and factual information

What do you dislike about the product?

A little bit more marketing orientation than I would like, but I can tune it out if required.

What problems is the product solving and how is that benefiting you?

Internal phishing and other cyber threats to OUR business, as well as applying the principles covered in the training to our clients' systems

Recommendations to others considering the product:

Get something that covers your organization from a cybersecurity standpoint