We were using WatchGuard AuthPoint for our MFA users. Those using WatchGuard AuthPoint are connecting to the WatchGuard firewall.

The WatchGuard firewall includes many security features, such as UDP, block filters, web filtering, and GeoBlock. It's advantageous for us to have the roles in place to block people where we want to have them connected.

The solution should implement a tagging process, which will provide an extra layer of security for the devices connected to the VPN. This will help us determine which Windows Firewall feature or Windows version we need to connect to the VPN. We need to improve these things because we cannot restrict those features right now.

I have been working with WatchGuard AuthPoint in the company for the past 15 years.

WatchGuard AuthPoint is a stable solution.

I rate the solution a nine out of ten for stability.

I don't see any issue with the solution’s scalability.

I rate the solution’s scalability an eight out of ten.

Technical support needs more people who have good technical skills and knowledge instead of just sharing documentation. We can refer to the documentation from our end. It will be easy for us to troubleshoot if they have someone with knowledge of how these boxes work. We contact technical support when we can't find the issue after referring to the documentation. So, when they offer us documentation, it makes no sense.

We need someone with that knowledge level to understand the issue and at least recommend what needs to be done. Documentation sharing is something I can agree with. However, they share the document for any issue and ask us to refer to it. Having a TAC in place doesn't make sense if they don't want to resolve something in real time.

Neutral

The solution's initial setup is not complicated, and we can do it on our own.

We got the product at a low price.

WatchGuard AuthPoint works well in securing remote access for our organization. It's helping the organization a lot in terms of people. Regarding remote connectivity, we have configured the solution with all the users using it.

The AuthPoint mobile app is used for AuthPoint authentication and push notifications. It's quite good in terms of performance, and I didn't find many issues with that. You get notifications on time, and it's working well.

The solution's push notification feature has provided a good user experience. I didn't find many delays in the notification process. It is quite reliable, and the notifications are coming on time to the users who didn't find any issues.

The product has limited next-generation firewall features. The solution has basic features but must improve and add many features to benefit the organization. That's something they need to develop.

I would recommend WatchGuard AuthPoint to people who have budget constraints and need a pretty standard solution with all the features that will benefit an organization. However, the solution has some limitations. People who want a higher level of packet capturing and something better in terms of deep-level inspection should choose some other tool.

Overall, I rate the solution an eight out of ten.

We use the solution for MFA. 

Integration with mobile application is working fine.

It's so simple to configure. We have integration with the WatchGuard firewall.

I have been using WatchGuard AuthPoint for two years.

I rate the solution’s stability an eight out of ten.

50 users are using this solution.

I rate the solution’s scalability a nine out of ten.

I compared the specifications and tried some implementations. After I decided to choose Watchguard AuthPoint.

The initial setup is very simple. They have good tutorials and good support from vendors.

The solution is a little expensive.

Overall, I rate the solution a nine out of ten.

We use the solution for multi-factor authentication.

The solution helps with workforce authentication. The security provided by the product is valuable. It is easy to use the push notifications. They improve user experience. The integrations are good.

The product must enable administrators to restrict the privileges of remote users.

I have been using the solution for three months.

Support is very good.

Positive

The initial setup is easy. The deployment took two hours. I deployed the tool myself. I took a course on WatchGuard AuthPoint to configure it.

I will recommend the product to others. We can integrate the tool with a firewall and secure it. Overall, I rate the solution an eight out of ten.

We had a client needing strong security measures for their VPN users. They already used WatchGuard VPN, so to add extra security, we recommended upgrading their basic subscription to include multi-factor authentication (MFA) with AuthPoint. It was seamless, applying the license, adding users, syncing with the local gateway, then Active Directory, and the user groups. And it was as easy as that.

I primarily use AuthPoint for the authentication feature, and it can also do mobile device authentication and more.

The token-based two-factor verification (2FA) for user logins is valuable. It's the primary reason we use AuthPoint, and I find it very effective.

I did reach out to WatchGuard for some features I'd like to see. I have a security license where AuthPoint could be used as a secondary authenticator for Office 365 users.

It would be great to leverage AuthPoint for external authentication for Office 365, especially since some users prefer familiar tools, even with Microsoft's recent 2FA rollout.

Additionally, I'm currently testing WatchGuard EDR, and I'd love to see full visibility into the cybersecurity status of assets, including vulnerabilities. 

I have been using it since August this year. 

I faced no issue whatsoever. AuthPoint has been incredibly stable, with no lag, crashes, or downtime.

Scaling is very simple. When I need to add users for our MFA (multi-factor authentication), I just purchase additional licenses from WatchGuard directly or through partners like Amazon. Entering the license key updates my subscription and expands my user base. We recently scaled from one user to ten, and I expect to have at least twenty in the near future.

I have a couple of open cases right now as I explore the full potential of WatchGuard solutions and how they can help us. 

Their accuracy has been impeccable, and their speed is fantastic. They're very responsive and technically competent. When I faced an issue configuring my CMITsec (local machines not pulling licenses from the IPSec server), it was a simple fix. The support technician walked me through the steps, and identified a missing firewall rule on port 22, and it was resolved within 15 minutes. Case open, case closed! The issue was fixed quickly. 

Positive

The initial setup with AuthPoint was very easy. I simply logged into WatchGuard Cloud, entered the license, and attached it to the necessary firewall. The wizards were clear and straightforward, with no guesswork involved. 

Once I configured the gateway and put it on a server, the configuration for specific features, like the Redis server, was clearly outlined. Everything went seamlessly.

It only took me around three hours! I needed a couple of support calls for questions that weren't explicitly covered in the instructions for advanced features, but the overall process was smooth and quick.

I handled the deployment entirely in-house. As an SSP supporting our clients, we take care of these things ourselves.

It was just me for the deployment process. I'm the head IT assistant, so I manage these kinds of deployments.

We saw a very high ROI. Since we started reselling and using WatchGuard as our flagship, it's evolved beyond firewalls to a SaaS platform offering comprehensive cybersecurity. 

This allows us to sell its value and market the products to customers, earning profit through our markups. Additionally, WatchGuard's excellent support and service quality contribute to our company's overall return on investment. We trust them and they are reliable.

The pricing seems great. It's tied to the firewall subscriptions, with one-year and three-year options available. 

My only concern is the segmentation of services, which I understand is common in SaaS. If I want most security features, like vulnerability scanning, it's not included in the basic package. It requires purchasing EDR, which gives endpoint detection but only limited asset management (physical hardware and software info, user list, malware) and no performance scanning. To get full features, I need Total Security, which combines everything into one payment.

I'd suggest to read the documentation carefully. Reading the manuals is crucial. WatchGuard is detailed and clear, even for non-technical users. Its support team is also fantastic if you need further assistance. 

The manuals cover everything from basic setup to advanced features like Intrudy WebUI and console monitoring. It's truly simple and straightforward.

Overall, I would rate the solution a nine out of ten.