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Not sure it is better than Google Voice
What do you like best about the product?
I like that it keeps all of my calls in one place, so I can go listen to my voicemails anywhere
What do you dislike about the product?
If a number is blocked, it will list all blocked calls as being from the same person. You won't know until you try to call it back.
What problems is the product solving and how is that benefiting you?
You can't get Google Voice to give you new phone numbers anymore, but we were able to import our old number from Google Voice to TalkDesk, so we at least kept the same number!
Easy to use fully integrated Salesforce Calling Software
What do you like best about the product?
Talkdesk is great software that makes the calling process and integration with Salesforce really easy. With the easy click to call we are easily able to navigate salesforce and make the necessary calls. The software easily integrates with many different tools and provides great call reporting and monitoring.
What do you dislike about the product?
The main issue we have is the lack of ability to call and log call on an account in Salesforce. (only contact or lead is available).
There is a downside in having the platform opened in a different tab. It would be great if it could be directly integrated into salesforce (maybe app or visual force).
There is a downside in having the platform opened in a different tab. It would be great if it could be directly integrated into salesforce (maybe app or visual force).
What problems is the product solving and how is that benefiting you?
We are using this software as our primary calling software for our CS and Sales team. The greatest benefits include reporting.
Great call center solution for distributed companies
What do you like best about the product?
The ability for my agents to be able to field calls from any of our offices or even from home. We're a distributed company with offices in multiple locations and Sales agents who work remotely. Talkdesk gives us the flexibility to route calls anywhere my agents are and I don't have to put in the traditional expensive enterprise phone systems.
What do you dislike about the product?
Still lack a few features that a traditional enterprise PBX/IVR system has but it keeps getting better by the day and they're quickly closing those gaps.
Example:
- No skills based routing within a group.
- Ability to make outbound calls when using external phone (only works when making calls via browser)
Example:
- No skills based routing within a group.
- Ability to make outbound calls when using external phone (only works when making calls via browser)
What problems is the product solving and how is that benefiting you?
Needed a cost effective solution for Customer Support Call center and Inbound Sales lines that could handle agents at 4 offices in two countries along with remote workers. We've been able to realize a number of benefits:
- During major snow storms our agents were able field calls from home when unable to safely get to the office.
- During a power outage at one office the other offices were able to absorb the workload so customers did not notice.
- Sales agents can field calls and get voicemails via email when on the road.
- During major snow storms our agents were able field calls from home when unable to safely get to the office.
- During a power outage at one office the other offices were able to absorb the workload so customers did not notice.
- Sales agents can field calls and get voicemails via email when on the road.
Recommendations to others considering the product:
Would definitely recommend it.
Great for integration
What do you like best about the product?
Desk integration and call recording links
What do you dislike about the product?
Reporting and Dashboards need help. Changed made in dashboard are terrible
What problems is the product solving and how is that benefiting you?
CSR time saving with desk integration.
Recommendations to others considering the product:
Know their reporting limitations as well as dashboard limitations
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