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Intuitive, smooth program.
What do you like best about the product?
Talkdesk makes reporting, tracking and connecting with clients easy with an intuitive UI and visually simple display.
What do you dislike about the product?
At the user scope, I find no issues with Talkdesk on a day to day basis.
What problems is the product solving and how is that benefiting you?
Talkdesk lets you easily connect with customers, allowing seamless communication and data collection.
Ease of a super helpful system!
What do you like best about the product?
Talkdesk continues to be the perfect tool for our team. It is not only easy to train with, use and customize but is reliable and integrates well with other tools.
What do you dislike about the product?
Without a secure connection you may encounter understandable network connections. To eliminate ensure you are hardwired in and you wont have any issues!
What problems is the product solving and how is that benefiting you?
We are solving customer support issues and have noticed that customers are extremely happy with our connections.
Talkdesk is great!
What do you like best about the product?
We have really enjoyed the ease of use and user friendly layout.
What do you dislike about the product?
So far no complaints! We love Talkdesk and so far have no further features needed.
What problems is the product solving and how is that benefiting you?
Talkdesk has boosted overall efficiency and has positively effected our workflow.
User friendly and Convenient
What do you like best about the product?
Talkdesk help us communicate properly with our clients. With its user friendly interface, you easily navigate from 1 section to another. This is what i liked most in using Talk desk.
What do you dislike about the product?
The downside of this is that the call bar is highly dependent to stable network connection so there would be times in where we would have issues once the network connection fluctuates.
What problems is the product solving and how is that benefiting you?
We usually solve problems with client satisfaction using talkdesk.
Great User Experience!
What do you like best about the product?
This is one of the best call center programs I've used for maintaining statuses and taking calls. It's clear, clean, and visually appealing.
What do you dislike about the product?
User-error is my only issue, especially when it comes to forgetting to change a status. There doesn't seem to be an easy way to edit these stats.
What problems is the product solving and how is that benefiting you?
This is keeping our call center easily taking calls and managing time between work.
Recommendations to others considering the product:
This is a great program for reps!
Easy navigation
What do you like best about the product?
Since I'm using a different app like this one I can say that Talkdesk is so far the best one. Checking missed calls, call logs, durations in three clicks is the best thing ever.
What do you dislike about the product?
There is nothing really to dislike here. The widget would crash sometimes but there is always a web mode.
What problems is the product solving and how is that benefiting you?
Working as a Sales rep and calling for 8 hours straight I can say that Talkdesk was the best way to do so. Benefits of easy transferring calls, doing conference calls and checking your own duration, missed calls, re-listening to calls made it very easy.
Recommendations to others considering the product:
Make your job easier and use this feature! Best thing ever!
Talkdesk is the way to go!
What do you like best about the product?
It works successfully all the time, very little issues and logging out and logging back in fixes most issues if any.
What do you dislike about the product?
There's not much to dislike about talkdesk! The only issue is one call a day may get stuck on the fetch screen and usually pops up after a few rings. It almost never goes down.
What problems is the product solving and how is that benefiting you?
By using talkdesk it gives my company an opportunity to help our customers in a speedy time frame on a reliable service.
Recommendations to others considering the product:
I would advise to use this service for your company as I have used quite a few different services in my line of work and this is the easiest, most reliable one I have come across.
Great phone system
What do you like best about the product?
Good functionality and great reporting.
What do you dislike about the product?
Can be expensive! We have a lot of users so this adds up quickly.
What problems is the product solving and how is that benefiting you?
We are able to have a complex call flow/
Easy to use system.
What do you like best about the product?
I like the widget that stays at the top of all of my windows. It helps me get the right thing quickly. It has helped with how quickly I work.
What do you dislike about the product?
I wish that we could change the hold music or the ringtone. It also takes longer when it is fetching data.
What problems is the product solving and how is that benefiting you?
It makes documentation easier with the way it works with Zendesk.
Recommendations to others considering the product:
I would see what options there are in integrating it into the systems you are current;y using.
Customizable and easy to use
What do you like best about the product?
What I like best about Talkdesk is the Callbar application, it's easy to use for agents since the design is simple and straightforward. I also really like the built-in reports Talkdesk provides, as they help achieve our KPIs.
What do you dislike about the product?
There isn't something I necessarily don't like, but an idea for improvement is to be able to track in reports how many missed calls are missed per agent.
What problems is the product solving and how is that benefiting you?
Through Talkdesk we are able to use the Pick Up Rate report which really helped us improve efficiency by providing visibility to our agents of their answered call rate. This visibility improved their answered call rate by almost double.
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