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User friendly
What do you like best about the product?
Website layout is easy to navigate, filter options allow you to view specific users.
What do you dislike about the product?
Talkdesk extension can switch auxes occasionally.
What problems is the product solving and how is that benefiting you?
Talkdesk allows me to quickly set up a call, and resolve issues over the phone rather than chat.
Recommendations to others considering the product:
Dark mode for the website.
Easy to Use
What do you like best about the product?
I like the ease of use of the software and being able to view by agent name easily as well as listening to the call immediately in the browser without downloading the audio and having to use another program.
What do you dislike about the product?
Since I have started using Talkdesk, I have not seen any issues.
What problems is the product solving and how is that benefiting you?
As a Client Analyst, we are able to find and review calls in an efficient way since the layout is easy to use and understand.
Talkdesk Review
What do you like best about the product?
I love the audio feedback and support that is done through talkdesk.
What do you dislike about the product?
It will automatically show as active, so I get random calls.
What problems is the product solving and how is that benefiting you?
It is a great way to follow the agents chats with our advertiser.
Recommendations to others considering the product:
You can download the calls to make it easier to listen if needed to go offline. This is great if you need to travel to multiple locations.
Talkdesk: Makes communicating with clients a breeze
What do you like best about the product?
I've been using Talkdesk for six months and have found it to be a simple, unobtrusive way to make inbound and outbound calls in a secure infrastructure.
What do you dislike about the product?
There are occasional glitches and graphical bugs. Call statuses not updating properly, etc.
What problems is the product solving and how is that benefiting you?
A simple, clean way to make outbound and receive (and archive) inbound calls.
The backbone of a call center.
The backbone of a call center.
Recommendations to others considering the product:
Simple, and clean inbound/outbound system. Perhaps not the most robust, but certainly reliable.
Great call quality
What do you like best about the product?
Multiple lines and clear call quality make it easy for multiple users to use the same number!
What do you dislike about the product?
The search feature can be finicky if the spaces are in the number you are trying to look up in call history.
What problems is the product solving and how is that benefiting you?
Remote employees who need to use the same phone numbers.
Very good service
What do you like best about the product?
Very good service, I am using TalkDesk daily and is a very good product.
What do you dislike about the product?
Nothing, I like everything. A good product
What problems is the product solving and how is that benefiting you?
Call everywhere
Great overall Telephony Tool
What do you like best about the product?
Salesforce Integration, reliability, easy-to-use for end users
What do you dislike about the product?
Salesforce integration customization, native reporting capabilities
What problems is the product solving and how is that benefiting you?
Better Quality of Service, strong IVR builder, we route calls efficiently and reduced queue time for Customers.
Recommendations to others considering the product:
Salesforce Integration, strong Telephony Tool
Excellent Platform !
What do you like best about the product?
The opportunity to seamlessly contact different clients at a touch of a button.
What do you dislike about the product?
I would like to choose different color designs for the dialer.
What problems is the product solving and how is that benefiting you?
Talk desk allows us to hold different numbers per user so that efficiency is greater when connecting with different types of clients.
Agent productivity and quicker consumer assistance
What do you like best about the product?
Ease of use, case creation in service cloud to better help our agents assist consumers
What do you dislike about the product?
Occasionally there can be some audio lag
What problems is the product solving and how is that benefiting you?
The que to call back feature allows for a more frictionless agent consumer experience
Overall Quality System
What do you like best about the product?
The widget makes for easy use without taking up an entire screen to do so.
What do you dislike about the product?
We at times have connectivity issues that make calls drop, and sometimes not even come through. Could be the internet we use.
What problems is the product solving and how is that benefiting you?
Being able to speak with customers over the phone as opposed to solely working through email and chat services. It makes for a more personal correspondence which our customers love.
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