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Day to Day made easier
What do you like best about the product?
- The ability to no longer need a desk phone
- Ability to call a multitude of countries
- Great integration with Salesforce
- Call Logging
- Recordings
- Ability to call a multitude of countries
- Great integration with Salesforce
- Call Logging
- Recordings
What do you dislike about the product?
Every once in awhile there will be an interruption of service. Typically last anywhere between 30-60 minutes. Not incredibly long but always happens at the worst time.
What problems is the product solving and how is that benefiting you?
Being able to record the calls for training purposes is the biggest key we needed as a team. It allowed us to go back and listen to calls, make adjustments and master our sales techniques.
Talkdesk is Simple and Straightforward
What do you like best about the product?
i like how simple it is to use. it's not confusing and doesn't take any time to learn.
What do you dislike about the product?
i honestly cannot think of anything that I dislike.
What problems is the product solving and how is that benefiting you?
It is very easy for it to integrate with salesforce. it's easy to make calls and makes the process very easy.
Talk desk is fast and reliable!
What do you like best about the product?
I use Talk Desk for hundreds of calls daily and have found it to be a fast and reliable service for getting in touch with our customers and tracking past calls. We are easily able to search for callers and listen to previous calls quickly which is very important for Domio's customer service ratings.
What do you dislike about the product?
Occasionally, I will need to restart my call bar app if another agent answers a call very quickly.
What problems is the product solving and how is that benefiting you?
We are able to communicate with our guests during lock outs and semi emergency situations which provides comfort to our guests. We are also efficiently able to call back any missed calls immediately which our guests are always impressed by!
Easy to use
What do you like best about the product?
Talkdesk is easy to onboard for new staff members and functions smoothly
What do you dislike about the product?
No way to edit dispositions, bc our team works at a quick pace, they do occasionally not fill out these details. We would appreciate a way to edit these submissions
What problems is the product solving and how is that benefiting you?
Getting our clients fast answers while using our team members' time effectively
the best
What do you like best about the product?
really good tool to talk to my customers and avoid paying high prices when calling using a local simcard, I can call from whenever I am just by using Wifi and thats it
What do you dislike about the product?
nothing at all, it meets all that I need
What problems is the product solving and how is that benefiting you?
many problems, not paying high cost calls on calls
Recommendations to others considering the product:
go for it!
Good hard-phone alternative
What do you like best about the product?
does the job well enough, with easy to navigate web menu
What do you dislike about the product?
can be tricky at times, rings but no calls coming in
What problems is the product solving and how is that benefiting you?
none
Making everything just a little bit easier
What do you like best about the product?
Connecting a person's phone call to their person account with just one click saves a TON of time that i normally would have had to kill by making idle small talk while i searched their name. Now it's all straight to the point!
What do you dislike about the product?
Minor functionality issues that every application has, nothing particularly bad about TD whatsoever!
What problems is the product solving and how is that benefiting you?
Saves a ton of time, and it's great to be able to find recorded phone calls so quickly
My daily using of Talkdesk
What do you like best about the product?
changing the status, the country code search - the archives of calls
What do you dislike about the product?
the display - not friendly - a bit cold
What problems is the product solving and how is that benefiting you?
I can call fast-and put automatically the country code
Recommendations to others considering the product:
Good and efficient support tool
Great features, good recording but frequent technical issues and additional tasks formed thst seem
What do you like best about the product?
Live call feature and recording links for calls
What do you dislike about the product?
Frequently goes down and additional talkdesk tasks besides Salesforce's tasks that need to be dis positioned and closed
What problems is the product solving and how is that benefiting you?
I manage a team so helps me to give feedback on calls
Great Connectivity / Spotty Connection
What do you like best about the product?
I love how It connects to all important applications and softwares we use. It makes keeping notes, and issue tracking very simple, and readily available from anywhere.
What do you dislike about the product?
There have been latency issues with my personal usage. Delays in when I talk to customers response.
What problems is the product solving and how is that benefiting you?
Customer Service reach outs, and communications between different outlets of business. Brokers, and Orginizational communication to solve issues for buyers and sellers. I have realized it makes keeping track in our CRMs very easy.
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