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Taldesk: Customer Services
What do you like best about the product?
I love the copilot on Taldesk, it is a great help when dealing with customers with low voice or hard to understand. Also, allows you to multitask while caller is speaking, once call is over you can quickly recap with it
What do you dislike about the product?
Lately Taldesk has had some connectivity issues but nothing too bad. It was solved within a timely manner
What problems is the product solving and how is that benefiting you?
Well, Taldesk is one of the most important and relevant on our type of jod. It helps us to get connected with the callers and have a smooth conversation while solving their inquiries. It keeps track of the calls and brief notes.
Talkdesk
What do you like best about the product?
Talkdesk is used to handle customer query and support over chat , voice and emails. we can also handle or make record or our customer support which are providing by our sypport who can use talkdesk .we can also provide support in manay language to our support.
What do you dislike about the product?
Some advanced features require a subscription, either monthly or annually, which makes it costly for our organisation. Additionally, it also needs a technical person to manage and integrate it with our calling software.
What problems is the product solving and how is that benefiting you?
We are able to support our organization with the help of Talkdesk because it offers assistance in multiple languages. This allows customers to receive support in their own language, which helps ensure they understand the information and leads to greater satisfaction. we also make record of support .
Talkdesk: Call centre that actually works
What do you like best about the product?
First of all those who don't know about talkdesk. Talkdesk is a cloud based call center as a service provider. It is easy to use and UI is very comfortable. It has automation features like IVR, call routing which leads to reduce the manual work. It is easy to integrate with other tools. Analytics and reporting session gives better clarity. It also increases the customer support team performance.
What do you dislike about the product?
For some features it provide limited access .When adding features it is quite expensive.
What problems is the product solving and how is that benefiting you?
It customizes all details at one place which makes work more easy. It can integrates with any tool and CRM. It includes AI which makes work more easy. It also automates the IVR and call routing and all the things I got at one platform and mostly easy t use.
Efficient,Scalable, and Insightful Contact Center Solution.
What do you like best about the product?
Ease of Use, Multi-Channel Support, Strong Integration, Advanced Analytics, Automation & AI, Scalability, and Security.
What do you dislike about the product?
Learning curve for advanced features and pricing.
What problems is the product solving and how is that benefiting you?
Talkdesk is allowing us to improve our customers Call Centre experience, with the enhanced features and advanced reporting.
Talkdesk has empowered our contact center to grow and succeed
What do you like best about the product?
What I like best about Talkdesk is its intuitive and user-friendly interface. The UI is clean, well organized, and easy to navigate, which makes onboarding new team members much smoother. Everything feels accessible without being overwhelming, and important tools are just a click away.
Another upside is the reliability and scalability of the system. Whether it’s handling higher call volumes or integrating with our other tools, Talkdesk has been dependable and flexible. This combination of ease of use and robust functionality really sets it apart.
Another upside is the reliability and scalability of the system. Whether it’s handling higher call volumes or integrating with our other tools, Talkdesk has been dependable and flexible. This combination of ease of use and robust functionality really sets it apart.
What do you dislike about the product?
There are moments where reporting could be a bit more flexible. Certain metrics or views require manual adjustment to get the exact insights we need. These aren’t major issues, and overall Talkdesk support has been helpful when questions come up.
What problems is the product solving and how is that benefiting you?
Talkdesk helps us run a reliable and efficient contact center. It solves challenges around managing customer interactions, tracking performance, and scaling as we grow. With its AI tools and reporting, we save time, improve customer support, and make better business decisions.
Great platform for call management
What do you like best about the product?
Talkdesk has been helpful in many ways when it comes to running our contact center. From the customizable studio flows to the workforce management and sentiment tracking, Talkdesk helps ensure our business is running smoothly and can be managed easily on a daily basis.
What do you dislike about the product?
Talkdesk will occasionally have errors with the phone systems which can put a bit of a hold on our call handling for clients.
What problems is the product solving and how is that benefiting you?
Talkdesk has added lots of automated features which help us greatly in the large production we are handling. Most recently the new AI grading agent for Quality Assurance has been a huge help to our team. This new feature has helped us grade even more calls and catch any areas of improvement that may have been missed before.
Talkdesk is a Vital Tool for our Business
What do you like best about the product?
Talkdesk has so many integrations and tools to best fit each company or business using it. It has been a valuable tool in our call center. The AI integration for quality assurance has been greatly helpful in highlighting areas for us to improve, and to take some of the stress off of grading calls ourselves.
What do you dislike about the product?
There are slight glitches or outages at times, but usually they are solved in a timely manner.
What problems is the product solving and how is that benefiting you?
It is taking a lot of work off of our shoulders with generating schedules, automatically grading agents, and offering vast reporting for any of our needs.
Inshort - one of a best software
What do you like best about the product?
A top notch contact center platform praised for its user-friendly interface and robust AI features.
What do you dislike about the product?
Call quality issues and transcription accuracy is missing at lot of places
What problems is the product solving and how is that benefiting you?
helps us centralize customer interactions and improve response times with AI-driven routing
Talkdesk, the Brilliant Application for Customer Service but Price is a Hiccup
What do you like best about the product?
Talkdesk has significantly automated every customer engagement strategy, with AI supported customer service
The app creates a stable environment where customers air their views and insights, with multiple communication channels
We manage events and webinars through the assistance of this software
Talkdesk has a brilliant value consultant space which has an accurate knowledge base
The app creates a stable environment where customers air their views and insights, with multiple communication channels
We manage events and webinars through the assistance of this software
Talkdesk has a brilliant value consultant space which has an accurate knowledge base
What do you dislike about the product?
On ROI, Talkdesk takes longer to recover the deployment fee
It has high financial requirements, to make the software accessible and manageable
It has high financial requirements, to make the software accessible and manageable
What problems is the product solving and how is that benefiting you?
Talkdesk is a modern approach that helps us create events online, including webinars for smooth engagement
We give professional consultations to our customers using Talkdesk, with updated and consistent knowledge base
We conduct detailed marketing surveys where insights concerning our business are accurately accessed
We use Talkdesk to listen to concerns that clients air, for a robust business model
We give professional consultations to our customers using Talkdesk, with updated and consistent knowledge base
We conduct detailed marketing surveys where insights concerning our business are accurately accessed
We use Talkdesk to listen to concerns that clients air, for a robust business model
Good experience
What do you like best about the product?
The reports for operations are really easy to access and are easy to use.
What do you dislike about the product?
Sometimes it is really slow when we have a high call volume.
What problems is the product solving and how is that benefiting you?
Copilot is a great tool that allows us to track down our convo in real time.
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