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Smart Contact Centre Tool That Grew With Us - With Some Customization Still Needed
What do you like best about the product?
The way routing, IVR and voice flows are handled feels surprisingly simple: we could set up rules like "VIP customer -> senior rep" or "mobile chat-only query -> minimal agent path" without needing a full workflow team. I appreciated how Talkdesk gives visibility to supervisors: real-time dashboards show agent status, call queues, average wait times - so we could intervene quickly instead of discovering issues post-mortem.
What do you dislike about the product?
Licensing becomes complex as you scale: when moving from a basic voice-only setup to omnichannel + co-pilot + workforce-management features, the cost model requires planning ahead to avoid surprise bills.
What problems is the product solving and how is that benefiting you?
With Talkdesk, we now have a unified agent desk: our agents handle voice, chat and SMS in one tool, use one dashboard, and the context stays with the customer across channel-hops, which means smoother hand-offs, less "tell me again what happened" moments and improved satisfaction. Real-time dashboards mean supervisors no longer wait for end-of-day reports, they see queue build up, slow agents, spike in wait-time, and can re-allocate or intervene immediately - our first-response times dropped and SLA breaches reduced.
Bringing Structure to Customer Conversations, Minus a Few Setup Bumps
What do you like best about the product?
I really like how Talkdesk gives a Central command center for all customer calls inbound, outbound, routing, recordings, everything lives in one organized place. The call routing feels intelligent: once we set up rules, agents automatically get calls that much their skill level or language, so customer wait time os reduced. The quality of call recordings and transcripts is impressive - it helps us coach agents better and quickly verify what happened in a conversation.
What do you dislike about the product?
For smaller teams, the pricing may feel on the higher side, especially once you add on optional features like advanced analytics or workforce management. Custom reporting can feel slightly rigid unless you know exactly how to structure the data you want extracted.
What problems is the product solving and how is that benefiting you?
Now every call, note, and recoding is centralized, which means faster resolutions and more consistent support across agents. Supervisors get live visibility into queues and performance, so staffing and routing decisions are more data-driven.
Boosts Customer Engagement and Agent Performance with Powerful AI Insights
What do you like best about the product?
I like that Talkdesk has boosted customer engagements. This is made possible thanks to smooth communication as the tool supports channels such as voice, social media, and email.
In addition, I like that Talkdesk boosts agent performance as it automates many process and lets agent focus on what matters.
In addition, the AI features and analytics features provides our business with actionable insights and making decisions is easy backed with data and trends.
As the agents get real-time feedback and knowledge management, they perform better and efficiently.
In addition, I like that Talkdesk boosts agent performance as it automates many process and lets agent focus on what matters.
In addition, the AI features and analytics features provides our business with actionable insights and making decisions is easy backed with data and trends.
As the agents get real-time feedback and knowledge management, they perform better and efficiently.
What do you dislike about the product?
It meets all our needs as a cloud customer care platform. Effectively equipped and very intelligent.
What problems is the product solving and how is that benefiting you?
We use Talkdesk to communicate and offer support to our customers and it works well equipped at we not only solve customer issues but also boost engagement which is good for business It is effectiveness is credited to amazing AI features it offers.
Talkdesk's Reliability Keeps Us Connected
What do you like best about the product?
Talkdesk is available almost all the time and comes with its own KPIs.
What do you dislike about the product?
We receive support through tickets, but we do not have an account manager to keep us informed about updates or news related to Talkdesk.
What problems is the product solving and how is that benefiting you?
Our call center operates online, so we don't have to be in the same location to receive our calls.
Talkdesk: Flexible, AI-Powered Support That Streamlines Customer Service
What do you like best about the product?
Talkdesk is an amazing platform, it is making customer support easier and more efficient. Talkdesk provides a lot of flexibility with it's cloud based software that means agents can work from anywhere. Also it has the great integration ability with other business tools so everything feels connected. The main best thing about it is that it's focus on AI and automation. They have some smart features that helps in streamlining the tasks.
What do you dislike about the product?
As far my experience with it, it's a great platform with an amazing features.
What problems is the product solving and how is that benefiting you?
Talkdesk help in solving problems of customer service space. It solved the issues of fragmentation of tools, as companies have separate system for email, phone support and customer data that creates inefficiencies and confusion. Talkdesk helps in bringing all these channels into one platform that helps agents to manage customer interaction and responder faster.
Easy Integration and Great Support, but Studio UI Needs Improvement
What do you like best about the product?
It is easy to use and can be integrated with other CRMs quite easy. Good support team by the talkdesk.
What do you dislike about the product?
UI of Studio and Automation Designer can be improved.
What problems is the product solving and how is that benefiting you?
Studio flows helping in enhancing customer experience better than ever.
Very useful platform
What do you like best about the product?
What I like best about Talkdesk is its user-friendly interface and powerful call routing capabilities. The platform is easy to navigate, even for non-technical users, and provides real-time call monitoring, analytics, and reporting that help supervisors manage performance more effectively.
What do you dislike about the product?
What I dislike about Talkdesk is that the platform can sometimes be unreliable in terms of call quality and connectivity.
What problems is the product solving and how is that benefiting you?
Talkdesk is helping us streamline our customer support operations by centralizing all inbound and outbound communication into one cloud-based platform.
Evaluating Talkdesk: Strengths, Weaknesses, and User Experience
What do you like best about the product?
Talkdesk enables communication through voice, SMS, email, chat, and social media, all from a single, unified interface. Agents have access to previous interactions across these channels, which means customers don’t need to repeat information. Additionally, the platform offers real-time dashboards, such as Talkdesk Live, as well as historical reporting through Talkdesk Explore. This allows supervisors and managers to monitor performance, identify trends, and make operational adjustments as needed.
What do you dislike about the product?
Some features (omnichannel, advanced workflows, analytics, etc.) require paying for higher tiers or add-ons, which drives up total cost, and also, reports are not flexible enough, filtering is limited, or getting the specific metrics/data they want requires extra steps
What problems is the product solving and how is that benefiting you?
One, as an agent often spend a lot of time on after-call work (logging, summarizing, data entry), finding information, or switching between tools/systems. This slows down service, increases error risk, and drains agent morale, Calls (or other interactions) may not always be routed to the best available agent, there can be delays, overflow, etc. This reduces first contact resolution, and frustrates customers
Taldesk: Customer Services
What do you like best about the product?
I love the copilot on Taldesk, it is a great help when dealing with customers with low voice or hard to understand. Also, allows you to multitask while caller is speaking, once call is over you can quickly recap with it
What do you dislike about the product?
Lately Taldesk has had some connectivity issues but nothing too bad. It was solved within a timely manner
What problems is the product solving and how is that benefiting you?
Well, Taldesk is one of the most important and relevant on our type of jod. It helps us to get connected with the callers and have a smooth conversation while solving their inquiries. It keeps track of the calls and brief notes.
Talkdesk
What do you like best about the product?
Talkdesk is used to handle customer query and support over chat , voice and emails. we can also handle or make record or our customer support which are providing by our sypport who can use talkdesk .we can also provide support in manay language to our support.
What do you dislike about the product?
Some advanced features require a subscription, either monthly or annually, which makes it costly for our organisation. Additionally, it also needs a technical person to manage and integrate it with our calling software.
What problems is the product solving and how is that benefiting you?
We are able to support our organization with the help of Talkdesk because it offers assistance in multiple languages. This allows customers to receive support in their own language, which helps ensure they understand the information and leads to greater satisfaction. we also make record of support .
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