Docebo Learning Platform - NA
Docebo NA IncReviews from AWS customer
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Customer review
What do you like best about the product?
That users can enroll themselves. Ease of copying sessions to create a new one.
What do you dislike about the product?
Not being able to talk live with a support person. The chat function is a HUGE improvement but sometimes it is just more efficient to talk live to explain a question/situation. Not happy with: unable to copy notifications, filtering functionality, shopping cart (if someone doesn't pay right away, they get stuck in waiting jail) , unable to tie notifications to specific class dates (which causes additional emails from students asking what specific session they're in, etc.), attendance sheet is not suitable for our needs so we have to download a PDF version twice (because of field limitations) and then create our own Excel roster. There are other limitations but I cannot think of them right now - sorry!
What problems is the product solving and how is that benefiting you?
Using to enroll students in proprietary courses. Producing electronic certificates. Tracking training dates for students. Unfortunately in our use case, we still have to do a lot of manual tracking outside of the LMS so the system does not benefit us as much as we'd hoped.
Recommendations to others considering the product:
Ask lots of questions about functionality, support availability.
Extended Enterprise Premium
What do you like best about the product?
Some things come to mind but the flexible licensing system based on active users is a huge benefit as we are working with customer enablement and often have high fluctuation on people that access our LMS. The power to have as many unlimited registered users and only pay for the once being active during a given month has proven invaluable for this usecase.
What do you dislike about the product?
In some cases issues on the platform such as bugs take a quite long time to fix. The Chat functionality has improved this a bit and in general the support is quite helpful but sometimes it could be faster and more proactive in troubleshooting. I have to provide a lot of the cause analysis in order to see progress.
What problems is the product solving and how is that benefiting you?
We have a very fast fluctuation on our product portfolio and require to train internal as well as external customers on latest developments fast and as they are not able to join live trainings we need to conduct our training online when they have the time to do it. On-demand. We have seen that especially in areas where the Sales team cant conduct trainings on a regular basis due to distance to the clinics our customers really appreciate the ease of access and the on-demand availability that allows them to structure their training according to their availability.
Recommendations to others considering the product:
Give it a try it is definitely worth evaluating.
Great Tech, Great Vision & Great People
What do you like best about the product?
The vision of how to deliver learning to your audience using the latest technology, methods and support.
What do you dislike about the product?
Im a fan - but like any tech in todays world we want it now! In our user case sometimes the roadmap isn't aligned but in 2019 Docebos team has worked super hard in understanding our vision and needs. We now have the support and joint vision to deliver all our needs.
What problems is the product solving and how is that benefiting you?
Delivering a complex user case that will meet the demands of our extended enterprise audience.
Recommendations to others considering the product:
Start the conversation, define your needs and user case. Then be ready to experience learning tech designed to meet all your needs you know and coming features you haven't even thought about yet.
Content developer learning new potential
What do you like best about the product?
I like the flexibility of the system for Mobile app, individual courses, and learning plans.
What do you dislike about the product?
Account creation has been the main downside for our users, but we are going to utilize an integration to solve this problem.
What problems is the product solving and how is that benefiting you?
Knowledge transfer to internal and external learners. A single place to deliver ILT, e-learning, videos, and documentation is a huge benefit.
UX is great. Support could be better.
What do you like best about the product?
The UX, design, look and feel. Ease of use
What do you dislike about the product?
The Mobile experience using Articulate Rise courses and web links is not the best experience. Navigating out from the course and back again is not good. The lack of tracking time spent offline is needed.
What problems is the product solving and how is that benefiting you?
We’ve just started and excited to solve our business problems with Ashley.
Power User Profile Enhancements
What do you like best about the product?
I appreciate the intuitive learner and admin experience of Docebo.
What do you dislike about the product?
I would like to see the gap between Super Admin permissions and capabilities and the existing Power User profile capabilities diminished.
What problems is the product solving and how is that benefiting you?
Allowing multiple roles internal and external to my organization perform LMS functions without the need for the Super Admin role.
New customer of Docebo
What do you like best about the product?
As a new customer we are still learning the logistical pros and cons of the platform... but working with the Docebo team during the sales process, implementation and at their user conference, I already appreciate their customer success organization and their innovative vision for the future of the product.
What do you dislike about the product?
So far are only “struggles” have been with data migration and integrations. Although this comes with most platform implementations.
What problems is the product solving and how is that benefiting you?
We are solving for a multi-channel user base ... with three major audiences- external customers, external partners and internal global employees. Having separate experiences for each audience for not only product knowledge but enablement, employee onboarding, managing classroom training, certification programs, etc.
Docebo is a must have!
What do you like best about the product?
Docebo is a one-stop-shop. It is easy to use and can be used across multiple departments from HR to IT to Sales Enablement to Product Training and more. Self-implementation took about 3 weeks and then it was up and running ready for customers and internals to start accessing the content.
What do you dislike about the product?
Docebo is constantly looking to improve. Their reporting and notifications are a little behind the game, but with their API integrations you can create more customized aspects using their data.
What problems is the product solving and how is that benefiting you?
We came from a completely manual, in-person product training team to being 100% online. We joined Docebo well before the pandemic, but are extremely thankful for the platform now that we have to be completely virtual. It has allowed us to automate enrollment, announcements, course content, certifications, and made it so we have multiple departments under one single umbrella.
Recommendations to others considering the product:
Docebo's CSM and Support team are awesome. They are always there to answer questions and put the customer first.
Docebo - A innovative solution
What do you like best about the product?
Docebo's innovative approach to integrating a dynamic learning solutions where other's can't.
What do you dislike about the product?
Docebo's subscription model can be a challenge depending on company size.
What problems is the product solving and how is that benefiting you?
Social learning, ask the expert solutions
A work in progress
What do you like best about the product?
I like Docebo's user experience. The UI is crisp, clean and easy to both design and navigate. Keep working to make the admin/creation experience easier for administrators.
What do you dislike about the product?
Docebo's biggest struggle is with their customer support/service. Their insistence of pushing everything to the KB and actively working to not get on the phone is very frustrating. Many times I feel that customers know more about the product than Docebo employees. This is a huge issue. I would also like to see Docebo be more active in providing guidance in both design and suggestions in helping clients find a solution. Most of the time, the response is "the product does A, B or C. Instead I would like to hear. We've seen some clients do A which resulted in X but we've also seen others try B which resulted in Y.
During the conference I would have liked to see more focus on gathering customer feedback. Most conferences offer session feedback options. There were none. It would also make sense to have sessions focused on using certain features of Docebo and having working sessions. I would see Report creation, channel usage, mobile design, page development, etc. being great sessions. Most session and content provided at the conference were high level, surface oriented.
During the conference I would have liked to see more focus on gathering customer feedback. Most conferences offer session feedback options. There were none. It would also make sense to have sessions focused on using certain features of Docebo and having working sessions. I would see Report creation, channel usage, mobile design, page development, etc. being great sessions. Most session and content provided at the conference were high level, surface oriented.
What problems is the product solving and how is that benefiting you?
onboarding, sales enablement, professional development & up skilling.
Recommendations to others considering the product:
The implementation is lite on solution design guidance and focused on product functionality. If you don't know what you want, Docebo isn't really going to help you figure that out. If you require hands on support, this is not their strong point. I have talked to multiple other customers like myself who have really struggled to get the support they need.
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