Natural language processing enables quick insights without analyst intervention
What is our primary use case?
Clients use ThoughtSpot because of its search facility. It is easy for searching and does not require analysts to provide reports. There is no drill-down path on the data, so users can drill data anywhere and get answers. It has agentic AI built in with natural language processing.
It is very self-service and includes natural language search capability.
What is most valuable?
I think it is a game changer this year. They have implemented something called Spotter, which provides the end user with a Google-style analytics solution to deliver quick insights without extensive training or requiring an analyst for reports.
They work with Microsoft and AWS.
What needs improvement?
I do not think there is anything that needs improvement at the moment. It is being improved continuously. They are connecting to many AI-type tools. Their pricing has recently changed to be more price-conscious.
From the implementation perspective, it could possibly be a bit more streamlined.
For how long have I used the solution?
What do I think about the stability of the solution?
What do I think about the scalability of the solution?
ThoughtSpot is absolutely a scalable solution.
How are customer service and support?
Technical support of ThoughtSpot rates at an eight. Because we manage our customers, we solve any problems that come to us in the first instance, and then we triage the calls. If anything needs to go to ThoughtSpot, then it goes over to them.
How would you rate customer service and support?
How was the initial setup?
The initial setup is medium in complexity. As an implementer of ThoughtSpot, modeling capabilities are required to get ThoughtSpot operational. We build some live boards for the customer so they can get started with it. Then we hand it over to the customer to continue and administer the platform as they see fit.
What was our ROI?
The return on investment is demonstrated through time savings and speed to insights.
What other advice do I have?
I have not personally encountered any issues as I do not perform the implementations, but there could be some. I speak from a customer and sales perspective.
On a scale of 1-10, this solution rates a 10.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Need Metrics? Thoughtspot's the answe!
What do you like best about the product?
EVERYTHING! It has made my life so easy, it gives me data of any kind, and it's very easy to use. Every time I need some sort of data, I use ThoughtSpot.
What do you dislike about the product?
Nothing, it's perfect! I love how the UI is easy and now how I can use Sage Ai too.
What problems is the product solving and how is that benefiting you?
Thoughspot measures my data, mainly sales, all kinds of metrics and numbers you can think of. It has made my life easier.
Great support team that actually helps
What do you like best about the product?
I really like how helpful the support team is. Anytime I run into a issue or have a question, they respond quick and actually give real answers instead of just copy pasting something from docs. They take the time to understand my problem and help fix it.
I also appreciate the training sessions and documentation they provide. It made it way easier for me to get comfortable using ThoughtSpot.
What do you dislike about the product?
Sometimes, more complex issues take longer to fix especially if they need engineering support. But the team is always responsive and keeps me updated, so it's not too bad.
What problems is the product solving and how is that benefiting you?
ThoughtSpot saves me time by making it easy to find and use data without extra steps.
Exceptional Tool for Real-Time Insights and Dashboard Creation
What do you like best about the product?
ThoughtSpot's AI-driven highlights are a game-changer, providing valuable insights with minimal effort. The platform's user-friendly interface makes it incredibly easy to create detailed dashboards, even for those without a technical background. The real-time insights ensure that our team is always working with the most up-to-date information, which significantly enhances our decision-making process The account team has equally been exceptional in being part of the team and helping find solutions for us and our clients.
What do you dislike about the product?
Honestly, there's nothing to dislike about ThoughtSpot. It has consistently met and exceeded our expectations.
What problems is the product solving and how is that benefiting you?
ThoughtSpot is instrumental in building demos for our sales team, allowing us to showcase the platform's capabilities effectively. Additionally, it helps us create real-time reporting environments for our clients, which is crucial in demonstrating the commercial benefits of our solutions. This not only enhances our sales presentations but also provides our clients with immediate, actionable insights, leading to better decision-making and increased satisfaction.
Happy with Thoughtspot
What do you like best about the product?
Easy to review, easy to build your own custom dashboards
What do you dislike about the product?
Nothing I can think of - I use it almost every day.
What problems is the product solving and how is that benefiting you?
Quickly put information into dashboards
The future of business intelligence software
What do you like best about the product?
ThoughtSpot is the most user-friendly BI platform I've used. As with all BI platforms there's some setup and architecture considerations to consider and roll out, but once in place it's intuitive and far easier to navigate than competitors.
What do you dislike about the product?
ThoughtSpot is paving the way forward in business intelligence, with a focus on search and natural language integration that allows you to dive deeply into your data without always having to rely on a data scientist to write queries every step of the way. Getting your instance set up requires some lift in terms of structuring your data set, but once in place it allows decision-makers (aka non-data scientists) to interact with and drill deeply into datasets to find insights.
What problems is the product solving and how is that benefiting you?
Current generation BI platforms require going back to the platform manager to rewrite queries in SQL or other languages to dig into the data, while ThoughtSpot uses AI to write and communicate the intent behind SQL queries, allowing the user to write them in natural language while the system handles the coding.
Great product and support!
What do you like best about the product?
- I really appreciate the excellent customer support provided by the ThoughtSpot team. They are responsive, efficient, and always ready to help. Specifically, I would like to call out great work on Ariana and Ashley's part. Their availability on Slack and quick resolution of issues have significantly contributed to our positive experience with ThoughtSpot. Their dedication to customer satisfaction truly sets them apart.
- Internal users appreciate ThoughtSpot's easy-to-use and intuitive interface which allows non-technical individuals to interact with data and gain insights
What do you dislike about the product?
- Some users have noted that there are limitations when it comes to supported visualizations and access controls. More flexibility in this area would be appreciated.
What problems is the product solving and how is that benefiting you?
ThoughtSpot simplifies analytics for us, saving time and engineering effort.
The simplest, and easiest BI tool that I have ever used.
What do you like best about the product?
I have used a lot of business intelligence tools over my career, and ThoughtSpot by far is the easiest to use and get real answers from our data quicker than other platforms. Plus, the support team has been great when answering my questins. It was easy to implement and roll out to our team.
What do you dislike about the product?
My only complaint is the inability for a month vs month comparison to dynamically change based on the selected date,
What problems is the product solving and how is that benefiting you?
For the longest time our reporting was a very manual process, taking almost 2 weeks at a time to do for every client. Now with ThoughtSpot our clients can see all the data that we can see and our team is able to look at the data quickly and make stragetic adjustments much faster.
Greatest flexibility in reporting we've ever had
What do you like best about the product?
The flexibility to drill down into any report without having to have built out the template/infrastructure of the report beforehand.
What do you dislike about the product?
No major downsides, implementation was fast. I guess the learning curve is quick but it gets a bit steeper if you want to learn every single feature offered. But at least the base features I use the most, those are self explanatory.
What problems is the product solving and how is that benefiting you?
It solves the problem of time-to-live for our customers, as well as reducing the support needed to create custom reports for our customers.
A BI tools that will give your business users an iPhone like experience!
What do you like best about the product?
- A fantastic ability to enable and empower self-service among business users
- Very intuitive drill downs and search
- Powerful change analysis
- Great sales and customer success team that stays engaged, responsive, and helpful after signing a contract
- DBT integration enables you to manage your datasets
- Governance features with row-level security, verified boards and integrated descriptions of data
What do you dislike about the product?
- Basic metrics/semantic layer
- Basic visualization customizations
- Underutilized TML
What problems is the product solving and how is that benefiting you?
ThoughtSpot is unmatched in enabling business users to access and analyze data they need
