BIO-key PortalGuard IDaaS
BIO-key International, Inc.Reviews from AWS customer
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PortalGuard Review
What do you like best about the product?
One portal to view all apps rather than sign in at each app.
What do you dislike about the product?
Unable to logout and relogin. It keeps me login and need to open a different browser.
What problems is the product solving and how is that benefiting you?
Reduce the passwords to access several apps.
Recommendations to others considering the product:
Compare other products.
PortalGuard
What do you like best about the product?
Easy to use, user-friendly reset, good user exxperience
What do you dislike about the product?
The cost involved, use of a Bio-Key/ biometrics
What problems is the product solving and how is that benefiting you?
Multi-factor authentication
Recommendations to others considering the product:
Easy to use secure solution
Solid SSO Solution, but cloud-based option
What do you like best about the product?
PortalGuard is a solid SSO platform with great support. We purchased it primarily for the password recovery tools and support for MFA.
What do you dislike about the product?
While their locally hosted solution gives the local administrators a lot of control, the cloud product does not yet provide those same features. Initially, nearly every change needs to be a support ticket. Support is very responsive and professional, but it wasn't clear to me during the sales process that we wouldn't have the same level of control as their locally hosted product provides. They have since added a cloud-based admin portal which allows us to do more of our own configuration. At this point, I think the one thing missing is a good admin guide or manual. All of their documentation still seems to be focused on their locally hosted product.
What problems is the product solving and how is that benefiting you?
We have extensive requests for student password resets each semester. Our previous self-service solutions did not work reliably. PortalGuard allows students and staff to easily recover forgotten passwords.
Versatile, secure, flexible, and excellent Identity Solution!
What do you like best about the product?
The best thing I like about PortalGuard is the excellent Support Team. They are quick to respond and very helpful and knowledgeable.
What do you dislike about the product?
Very few apps are not compatible based. I would also like to see a more user-friendly interface for configuring ProtalGuard, including recommendations, tips, or links to typical applications and how to integrate them. The Configuration UI may be improved to have a more intuitive, helpful, and organized to help find settings and the proper configurations.
What problems is the product solving and how is that benefiting you?
We are solving a challenge to have a single sign-on solution with various identities in multiple physical locations. Some nice benefits include multi domain capabilities, dynamic security configurations, and customized functions.
Recommendations to others considering the product:
Be thorough in planning and testing of integrations, workflows, and processes.
Excellent expereince
What do you like best about the product?
PortalGuard team was highly effective in implementing their solution and meeting our implementation schedule.
What do you dislike about the product?
No dislikes that we have. Their team is highly skilled and responsive to our needs.
What problems is the product solving and how is that benefiting you?
Single sign on across multiple platforms were a challenge with our users. Our users now have a central place that logs them in to their apps and allows users to navigate quickly for a near seamless expereince.
Recommendations to others considering the product:
Portalguard has added a tremendous value to our IT staff, the password reset functionality, SMS OTP codes, and MFA have also helped out our students when IT staff are not always avaiable.
Great product but a bit privative customization options are holding it back.
What do you like best about the product?
I like the ease of adding products to the system for SSO.
What do you dislike about the product?
I'm not too fond of the branding options. Having to modify HTML, ASPX, CSS and INC files, feels a bit outdated. I feel like this should be a part of the administrative interface. Adding custom themes should be more intuitive. I would like to see a theming system similar to Wordpress.
What problems is the product solving and how is that benefiting you?
Providing a single sign-on source for our users helps our IT staff by having fewer "I forgot my password" issues as everyone has the same password for most of our products.
GREAT PRODUCTS and GREAT Company
What do you like best about the product?
Love doing business with this company. Been doing business now for over 12 years! Great customer support and great products. 5 Stars
What do you dislike about the product?
Nothing, great company. Love doing business with them.
What problems is the product solving and how is that benefiting you?
Dual Factor using Bio-Key as well as EPCS requirements are being met.
Great feature set and always improving. Support is outstanding and listens to clients.
What do you like best about the product?
Working with the support staff who are always willing to assist with any issue, even if they can't resolve the issue immediately.
What do you dislike about the product?
There are a few things that I would like to see improved in the offerings, but we are working together on solutions that suit our needs.
What problems is the product solving and how is that benefiting you?
Secure logins to all of our environments. Looking to add more benefits as we use more features of PG.
Recommendations to others considering the product:
Take advantage of the support they provide. It will help get through several issues.
Support from the Company is not what it should be for an Enterprise Product!
What do you like best about the product?
When it is Finally Configured to where it works, the Product works Well.
What do you dislike about the product?
The configuration is tricky and when you have less than desirable support, it make for a bad product.
What problems is the product solving and how is that benefiting you?
It is our Single Sign On Portal for our Organization. Once configured, it works.
Recommendations to others considering the product:
Make sure that you understand and get in writing the Support Expectations.
PG Review
What do you like best about the product?
Two of the biggest pros are ease of use and helpful staff
What do you dislike about the product?
Initial set up of SSO can be challenging, but staff are helpful to answer questions
What problems is the product solving and how is that benefiting you?
Password resets
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