BIO-key PortalGuard IDaaS
BIO-key International, Inc.Reviews from AWS customer
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Excellent Product
What do you like best about the product?
It's less expensive than it's true competitors, and it allows us to stay compliant with all the new FTC regulations. The team really works with you to make sure that the solution works best for your environment. Their support team implemented the solution quickly and it integrated with our environment very easily. The support staff is patient and thorough. When we had a problem (of our own making) they stayed on task until it was resolved. If there's a feature you need, they'll sincerely consider it. In our case, they even saw the value of the feature we requested and added it for everyone (you're welcome!). Everyone in our organization has to use MFA daily, and when we calculated the the labor/time savings of the feature they added, it amounted to over $4M saved yearly!
What do you dislike about the product?
I'm only putting a response here because it's required. MFA isn't fun for our users, but it is necessary and Bio-Key makes it easy!
What problems is the product solving and how is that benefiting you?
It's helping us stay compliant with the new FTC regulations which keeps us in business.
PortalGuard is a reliable product that does what it says with no hassle
What do you like best about the product?
What I like best is that it simply works. We never have issues with the system. We have had PortalGuard in place for the past several years, and primarily use it for password self-service. Any calls we get are from users who don't remember their validation data (favorite band, etc.) and we never have a problem with the service itself. Looking over our history of tickets, they are all entirely questions about upgrading versions. When we do ask questions, we get competent help (can't say that about all my vendors), and the team at Bio-Key does a great job responding to our needs.
What do you dislike about the product?
Nothing. It does what I need, and for a great price compared to other products.
What problems is the product solving and how is that benefiting you?
Since we are a K12 organization, our problem was the number of staff we have that do not use our email systems regularly, and we require complex passwords. These are staff in primarily support roles, like special ed, who work with disabled children, or janitors, and even food service. As a result, when they needed to get into important systems, they tended to forget their password. Authenticating and resetting these passwords took a significant portion of the support team's time. Since we moved to Portalguard, we've seen a tremendous drop in the number of calls in this area, well over 90%. This has allowed us to expand and improve our support into other needed areas.
Reliable password & 2FA
What do you like best about the product?
PortalGuard works reliably and is easy for non-technical users to navigate. The 2FA component works very well and on the rare occasions we have needed support, the support has always been prompt.
What do you dislike about the product?
I don't have any concerns or dislikes with the product.
What problems is the product solving and how is that benefiting you?
Portalguard allow our users to quickly and easily reset network passwords. For our IT users that have MFA enabled it provides a streamlined login.
Great product and even better support
What do you like best about the product?
We've been very impressed and grateful we implemented PortalGuard. Their SSPR and SSO has greatly improved our users experience. Being a higher education institution, there are quite a few exceptions and modifications. PortalGuard flexible and customizable enough to meet those. There support is outstanding. It's a very favorable experience and some of the best support we have from any of our vendors.
What do you dislike about the product?
We've been using PortalGuard for about two years now and am yet to come across any flaws or weaknesses.
Minor feature requests would b...
- More SSO-based reports out of the box.
- More customization in the report types and creating of them.
Minor feature requests would b...
- More SSO-based reports out of the box.
- More customization in the report types and creating of them.
What problems is the product solving and how is that benefiting you?
With SSPR being self-service, it's dreacrease the amount of help desk tickets we get. It's also established a consistent and automated process.
SSO has given us the opportunity to provide seamless SSO experience across hundreds of SSO apps. A pleasant surprise was PG's ability to support multiple SSO protocols (SAML, CAS).
SSO has given us the opportunity to provide seamless SSO experience across hundreds of SSO apps. A pleasant surprise was PG's ability to support multiple SSO protocols (SAML, CAS).
Self Service Passowrd Reset (SSPM) My review
What do you like best about the product?
I like the simplicity of navigating the SSPM portal. The end-user experience during 1st time registration is nicely drafted.
Customization & Branding options looks good and they can be backed up easily and restore with the help from support team.
We had to restore our SSPM due to underline VM issue, all our customizations & branding was able to restore from backup.
Customization & Branding options looks good and they can be backed up easily and restore with the help from support team.
We had to restore our SSPM due to underline VM issue, all our customizations & branding was able to restore from backup.
What do you dislike about the product?
There is only one issue, we couldnot address till now.
When a user is working from home, he/she could reset the password via SSPM, however their password does not update to their Laptop devices, since they aren't connected to Corporate LAN or VPN.
Thus user needs to remember two passwords for same account and they always confuse which one to use & when.
Is there any solution to this issue ?
When a user is working from home, he/she could reset the password via SSPM, however their password does not update to their Laptop devices, since they aren't connected to Corporate LAN or VPN.
Thus user needs to remember two passwords for same account and they always confuse which one to use & when.
Is there any solution to this issue ?
What problems is the product solving and how is that benefiting you?
We used to have many helpdesk tickets only for password resets & account locking. with the help of SSPR, now our employees can use this self service without needing assistance from helpdesk team member
Great product but there are less expensive alternatives
What do you like best about the product?
Portal Guard works consistently once configured and setup.
What do you dislike about the product?
The downside to PortalGuard is the need to contract with another company for the SMS side. This is expensive and cumbersome. There are also newer, more integrated and less expensive alternatives available on the market.
What problems is the product solving and how is that benefiting you?
SSO and MFA for employees and students
PortalGuard meets our needs, providing a highly customizable, full featured iDP/SSO solution.
What do you like best about the product?
PortalGuard is a highly customizable iDP/SSO solution. We have thousands of users using it daily for SSO with MFA, and it is a very stable, secure, and reliable system. The support is very responsive, and they have services to tailor the product to your business needs if you have a unique requirement. We have used this for several features and customizations to better fit our business process. PortalGuard supports load balancing and SQL clustering on-premise and is also available as a SaaS offering. Administration is straightforward and done via a GUI interface, and they have taken the time to label every option with what it does, which is very helpful. We have found the solution to be cost-effective, and it has kept pace with technological changes over the years, bringing support for the latest biometrics, passwordless, and cloud solutions. The PG logging is excellent and allows quick resolution to issues reported by users or when implementing new options. While PG has its own MFA solution and Desktop MFA options, it also supports Duo Universal Prompt for those who prefer this option. The system also has an announcement functionality, which allows you to target groups of users. It also supports an option to require users to accept policies etc,
What do you dislike about the product?
If you have a highly customized template (which we appreciate is an option), it can be challenging when migrating between versions when changes include UI updates. The system is flexible and has many, many configuration options, which can impede QA testing.
What problems is the product solving and how is that benefiting you?
Single Sign On/Multi-Factor Authentication and SSPR. PortalGuard is an extraordinarily flexible product that can be whitelabeled. It allowed us to phase in MFA for thousands of users in a very methodical and controlled manner, so we did not overwhelm the helpdesk. We have around 70 various systems integrated with SSO via PortalGuard The announcement feature is a huge benefit.
Just starting out down the road of enterprise MFA
What do you like best about the product?
So far, the customization available via PortalGuard has been unmatched when compared to other options. Flexibilty of the system is a huge benefit for our enterprise of 850+ employees who would prefer not to have a single MFA method forced upon them. User acceptance is key.
What do you dislike about the product?
I chose PortalGuard for the flexibility of MFA methods, the cost, and the customization options. So far, I haven't found a "dislike." The 60-day timeline is a bit more agressive for my small IT department, but they are accommodating with our slight delays, so that's not much of a dislike really.
What problems is the product solving and how is that benefiting you?
Obviously, we needed to satisfy the MFA requirements and that was an easy target for PortalGuard. Providing multiple MFA methods will help us achieve 100% user acceptance, which can be difficult in a local government organization. Additionally, there were multiple domains in the organization that didn't have self-service password reset and the PortalGuard solution is going to provide them with that feature.
All you want & all you'll ever need
What do you like best about the product?
This portal is feature rich and really mature. I have no complaints from users or issues from my IT team. We have a tad more than 5000 users using it daily... Install, configure... and forget! Their support is outstanding; seamless updates and custom code support. We love it so much we integrated it with our product!
What do you dislike about the product?
Honestly, so far, nothing for our use case; they provide all the features we need... I'll let you guys know when I find something.
What problems is the product solving and how is that benefiting you?
It enables us to safely expose our LDAP to the web so clients can reset their passwords in our SaS solution. We don't to manage the front end either. It overlays ours.
PortalGuard works well and is simple to manage.
What do you like best about the product?
It's a simple solution that does what we need it to do. It's not overly complex or involved, and it just works.
What do you dislike about the product?
Some of the management is done with applications on the server, it would be nice if those tasks could be done in the web interface.
What problems is the product solving and how is that benefiting you?
Portalguard simplified and improved our user's ability to manage their own passwords. After rolling it out for that, we started using it for SSO with MFA as well.
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