
Reviews from AWS customer
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External reviews
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CircleCI with GitHub offers powerful CI/CD automation with excellent Git integration
Solid Tool for easy CI
my experience using CircleCI is the best
It is a great platform to coordinate your CI/CD
A review of CircleCi
Besides, the solution is innovative. From ideas, reach concrete solutions and make them better through automation.
Also, It is a viable solution which is user friendly through the configuration of yaml files.
Unhelpful support, unclear billing, and has offers ability to track usage
What is our primary use case?
What is most valuable?
The solution offers continuous integration and continuous delivery.
What needs improvement?
We've had occasional connectivity issues with cloud resources and build failure due to its own internal system setup and environment. That costs us credits. Support engineers do not thoroughly read and understand issues when emailing them. They reply to me with a totally different context about the problem. Just yesterday, my web applications failed to 'yarn build' after I downgraded the resource class from extr-large to large. I contacted support and got no reply.
Billing is a mess. There is duplicate information in the bill downloaded from their website and when I asked for a consolidated bill, they just answered that they didn't have it.
There is no transparency on how many billed minutes and credits I spent each day both on their website and the monthly bill which makes it difficult to understand when the monthly bill contains many refill item charges.
It is difficult or impossible to track usage and burndown of my subscription and to gain total outstanding refill amounts on a daily basis. Their website doesn't provide sufficient information on credits allocated/calculated for my extra-large resource class.
For how long have I used the solution?
I've used the solution for five years.
How are customer service and support?
Support is no good! They are low-skilled and there is a long response time.
How would you rate customer service and support?
Negative
What's my experience with pricing, setup cost, and licensing?
Beware of skyrocketing bills as CircleCI does not provide transparency into how they charge refills. Their monthly billing statement is almost unreadable and their online dashboard doesn't provide details on how your subscription burn downs and how much is carried forward to the next billing cycle.
Which deployment model are you using for this solution?
Terrible support and rubbish billing!
Billing is a fucking mess and nightmare! There are duplicate information in the bill downloaded from their website and when I asked for consolidated bill, they just answer don't have it. There is no transparency on how many build minutes and credits I spent each day both on their website and the monthly bill which make it difficult to understand when the monthly bill contains many refill item charges. It is difficult or impossible to track usage and burndown of my subscription and total outstanding refill amounts on a daily basis. For example, I went through the build history for the 3 days into the new billing cycle. There were a total of 74 build and when I sum up the duration of the build, it is 597m 41s. However, their fucking rubbish dashboard shows 4265 "Compute" minutes. Is this a SCAM?
A really cool tool for your CI/CD operations.
A cloud solution to build automation tool with Incident Management tool integration but is expensive
What is our primary use case?
Our use cases are very generic use cases, such as any kind of integration and pipeline code, the pipeline run, and any kind of information.
We use the solution to send the information to the respective service owner via any channel. So, these are the generic features that everyone is using of CircleCI.
Whatever business needs or requirements we have, CircleCI provides all those types. So, we are also integrating with our incident management tools. Integration is straightforward. For example, CircleCI integration to our GitLab pipeline and hardly takes five to ten minutes.
What needs improvement?
The solution’s pricing could be better.
In future releases, it may provide integration with Grafana or any tool for visualization.
For how long have I used the solution?
I have been using CircleCI for more than eight years.
What do I think about the stability of the solution?
It's a stable product.
What do I think about the scalability of the solution?
It is a scalable product.
How are customer service and support?
The documentation provided is quite understandable by the developers and the integration team. So, it's self-sufficient and enables us to understand. So we didn't need to reach out for support.
What about the implementation team?
We deployed the solution in-house. Developers on our site in our organization integrate this for their pipeline by themselves. We do not have any third-party help.
What's my experience with pricing, setup cost, and licensing?
We pay for the license. The product is expensive, but worth the price. The features and integrations of the tools provided are properly utilized. So, it is worth the price.
What other advice do I have?
I recommend the product for end-to-end development for highly scalable, distributed, and microservices, where there are more than 100-200 services integrating together to build a platform.
Overall, I rate the solution a seven out of ten.
Which deployment model are you using for this solution?
CircleCI is one of the best continuous integration and continuous delivery platform
You can easily create projects in CircleCI and configure config.yml to define your CI pipeline.
We have set up multiple projects in CircleCI, and CI pipelines are working fine.
CircleCI also gives an option to setup a self-hosted runner where you are not dependent on Circle CI backend infra to run your pipelines.
We ran multiple CI/CD pipelines in Circle CI and did not see many issues.
We have also set up self-hosted runners in Circle CI which is helping us to use our own infra to run pipelines.
CircleCI is easy to setup and manage.