ignio AIOps Platform
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Streamlining Success: Breakthrough tool for Business Process Monitoring
What do you like best about the product?
Always a welcoming attitude. Good technical resources. Tool was very easy to use
What do you dislike about the product?
No specific to be called out for. Great tool
What problems is the product solving and how is that benefiting you?
Helping getting the organisation a view of business failures under one single view and complete end to end monitoring using AI capabilities
AIOps Automation @ Sony
What do you like best about the product?
- Capability to automate the BAU tasks
- OOTB available features and capability of customizations
- OOTB available features and capability of customizations
What do you dislike about the product?
- Time for the implementations
- Lack of process to build future pipeline for automations
- Lack of process to build future pipeline for automations
What problems is the product solving and how is that benefiting you?
Digitate Ignio is helping to enhance operations by assigning the tickets to available engineers and then automating the resolutions for re-occurring scenarios.
Ignio is part of overall Operations Automations frameowrk to improve MTR.
Ignio is part of overall Operations Automations frameowrk to improve MTR.
AIOps platform review
What do you like best about the product?
Solit platform that allows for great automation. It has been a big time saver for the team
What do you dislike about the product?
The implementation was a bit time consuming
What problems is the product solving and how is that benefiting you?
Automation, saving us time. Monitoring tools
Ignio AiOps & ERP Ops
What do you like best about the product?
Ignio is very effective solution in terms of functionalities, Event management features, user friendly for the developers to develop and integrate the components.
Resources are very helpful and had a great knowledge to resolve issues during testing.
Resources are very helpful and had a great knowledge to resolve issues during testing.
What do you dislike about the product?
Helpful if product documentation made widely available.
What problems is the product solving and how is that benefiting you?
Ignio has reduced manual work by automating the many support services.
Ignio from Digitate
What do you like best about the product?
Knowledgable experts
Functional solutions
Functional solutions
What do you dislike about the product?
Time to integrate is longer than expected
What problems is the product solving and how is that benefiting you?
File validation for Batch Management. Event management & Correlation of alerting
Automating User Access Management using Ignio
What do you like best about the product?
The automation capabilities significantly enhance efficiency by streamlining user access management processes. The reduction in MTTR is particularly noteworthy, as it reflects ignio's ability to swiftly address access issues, thereby minimizing downtime and enhancing overall productivity. Additionally, ignio's adaptability to specific organizational needs is commendable, as it allows for customizable solutions tailored to our unique requirements.
Looking forward to see AI, ML and predictive model as part of new capabilities.
Looking forward to see AI, ML and predictive model as part of new capabilities.
What do you dislike about the product?
Overall, Ignio has a proven to be valueable asset in efforts to automation, predictive analysis etc. The implementaion part is taking longer and impacted the deliverables by delivery management but it has been improved significantly.
What problems is the product solving and how is that benefiting you?
Automation of contractor to employee conversion and assing training as well as user access management.
Automating user request process
What do you like best about the product?
I had limited interaction with the TCS automation team as the Business Process Owner but Ignio was able to automate large parts our user access request process. A time consuming part was automating the training verification process (connecting to our LMS), to creation of application user accounts as well as reactivation and deactivation of accounts.
Ignio was able to save a lot of time not only for the System Owner, Business Process Owner and TCS support by removing the human interaction for some of these tidious tasks. The Ignio support was also very responsive when issues were found during testing and production.
Ignio was able to save a lot of time not only for the System Owner, Business Process Owner and TCS support by removing the human interaction for some of these tidious tasks. The Ignio support was also very responsive when issues were found during testing and production.
What do you dislike about the product?
The TCS team implemented the automation and I as a Business Process Owner was not exposed to any of the technical complexities; however the implementation seemed to have gone well.
What problems is the product solving and how is that benefiting you?
Ignio removed the need to manually review user manaual training certificates from users, user account creation, reactivation of existing users and deactivation of accounts when required. Ignio is able to interact with ServiceNow and add updates to request tickets, assigns appropriate workflows and sends notifications to business users instead of I or the Help Desk sending the notificaitons.
Automating user access request process using Ignio
What do you like best about the product?
Ignio is helping us to automate large parts of a user access requests. Basically from automating the the training verification process, to creation of application user accounts as well as reactivation and deactivation of accounts.
We've worked closely with the TCS automation team, who took us through the whole process by explaining every step and suggesting best or better approaches. The team listened very well to our needs and helped very well to enable a solid and stable implementation of our requirements. Ignio easily integrated with the application we're using and addtional use cases are currently being pursued. Support during the operational phase is very good and helpful.
We've worked closely with the TCS automation team, who took us through the whole process by explaining every step and suggesting best or better approaches. The team listened very well to our needs and helped very well to enable a solid and stable implementation of our requirements. Ignio easily integrated with the application we're using and addtional use cases are currently being pursued. Support during the operational phase is very good and helpful.
What do you dislike about the product?
Given that our TCS team executed the implementation of Ignio, we've not been exposed to Ignio directly. However, this isn't necessarily something to dislike because we've not had the need to go into the technical side and associated complexities. Although I generally see that as a good approach, my curiosity of what else Ignio is capable of is still existing and not yet 'quenched' :-)
What problems is the product solving and how is that benefiting you?
Ignio is removing the need to manually check training for users in our LMS system. Post this automated check, it takes care of automating the user account creation process, as well as reactivation of existing users and deactivation of accounts when required. Ignio interacts with our ITSM tool ServiceNow and provides updates to request tickets, assigns appropriate workflows and automates notifications to business users.
Ignio AIOps
What do you like best about the product?
There is an excellent team to work with, who provide a consistantly steady hand as we work out what we need, who tailor the solutions to deliver results and who apply their experience and knowledge that respects our lack of knowledge around the tool and educates us in whats possible.
We use AOIpS integrated with DXIM to generate ServiceNOW Incidents, setting appropriate Priority, routing to the right team to remediate, whilst filtering out the noise of duplicates, or replicas, and automatically resolve where possible.
We use AOIpS integrated with DXIM to generate ServiceNOW Incidents, setting appropriate Priority, routing to the right team to remediate, whilst filtering out the noise of duplicates, or replicas, and automatically resolve where possible.
What do you dislike about the product?
Initially we had huge number of incidents, but as Digitate Support and users learned the high logging issues, filtering has benefitted hugely. As a tool that is facing new challenges, its proven initially slow, but then excellent to manage those alerts and subsequent issues.
What problems is the product solving and how is that benefiting you?
Integration between Monitoring tools and ServiceNow Incident Management
Prediction and Automation
What do you like best about the product?
Integration with ITSM and ITOM. Recommendation. Prediction.
What do you dislike about the product?
More self heal can be added instead of triage, monthly automatic graphical email reporting can be added. Root cause can be added.
What problems is the product solving and how is that benefiting you?
traiging, incident ticket, capacity management, prediction and recommendation.
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