Smart CTI connector for SAP
NovelVox NA INCReviews from AWS customer
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CTI connector review
What do you like best about the product?
The caller information appears in the form of Screen Pop along with the ability to log calls automatically.
What do you dislike about the product?
The component I dislike is the complex setup and configuration process and I've noticed some lagging in the calls.
What problems is the product solving and how is that benefiting you?
It solves the problem of switching between phone and CRM Systems such as salesforce. The benefit is that we are able to handle calls and customer data from a single screen hence saving time.
CTI Connector Review
What do you like best about the product?
Easy to use and user friendly interface.
What do you dislike about the product?
It can take time to load under VPN connectivity.
What problems is the product solving and how is that benefiting you?
Receiving and answering phone calls from the customer.
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