Sugar Sell Essentials
SugarCRMReviews from AWS customer
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Good system for smaller company
What do you like best about the product?
It's easy to use and self explanatory. It's easier to customize the way you need it to for your business purpose.
What do you dislike about the product?
Can be cumbersome and slow as company increases number of uses
What problems is the product solving and how is that benefiting you?
Leads can be categorized as you wish and can breakdown data to your requirements
Recommendations to others considering the product:
Make sure you take a demo as each company is different.
Long Road
What do you like best about the product?
Reports can be insightful when the system is set up properly.
What do you dislike about the product?
Problems after a version update has cost us time and confusion. Still working out some of the issues-- hard enough just learning how to do it and putting the internal processes into place in our company. The license is expensive--we can't afford to bring everyone on board, so that is difficult for contact management.
What problems is the product solving and how is that benefiting you?
Track sales and customers, projection reports.
Recommendations to others considering the product:
Think about your business goals before committing.
SugarCRM Community OpenSource
What do you like best about the product?
Allows you near full customizability with an open source platform. It integrates well with almost anything that can use web services.
What do you dislike about the product?
The costs to build and maintain the open source platform and process flow and utilities adds up to higher than just purchasing a pre-built and supported CRM. The non-Community version is still lacking though as it is too much 'one size fits all' to be useful to our organization.
What problems is the product solving and how is that benefiting you?
.needed a location to store actionable data on our customers that would allow us and our sales team to better market and support them
Recommendations to others considering the product:
If you need a CRM, you should pay for one out of the box, not try to build it. If you are looking to start building before you need, then this is a great option. I would recommend either hiring someone that has done this before or to pay for a third party partner to build and service this system for you.
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