Sugar Sell Essentials
SugarCRMReviews from AWS customer
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SugarCRM: Good features, but UI needs improvement
What do you like best about the product?
SugarCRM is great for managing everything in one place CRM, analytics, email campaigns, and more. It may not look as sleek as some other tools, but it gets the job done and keeps all your marketing and sales work connected in one spot.
What do you dislike about the product?
SugarCRM can be a bit hard for beginners. The interface isn't very intuitive, and some features are hidden in menus, so its not always clear how to use them. It could be much easier to navigate, and the design feels a bit old fashioned. Making it simpler and cleaner would really help.
What problems is the product solving and how is that benefiting you?
SugarCRM is great because it puts a lot of tools in one place, so everything stays organized. You get CRM, email marketing, landing pages, and lead tracking all under one roof. It makes it easier to see how your marketing is doing overall and saves you from jumping between different systems. That said, some of its automated features aren't as smooth or easy to use as specialized tools. Things like behavior based automation or tracking website visitors can feel a bit clunky, especailly compared to tools that focus on just one thing and do it really well.
Keeps customers on track and reduces churn risk
What do you like best about the product?
Sugar Serve gives our team a single place to manage cases, track SLAs, and see the full customer history. The service console provides a focused agent workspace so reps can find case details, account context, and actions without switching tools. This makes responses faster and more consistent.
What do you dislike about the product?
The self service portal and knowledge base have been useful for deflecting low-value tickets. Customers find answers themselves and we can turn frequent issues into published articles, which reduces repeat work for the team.
What problems is the product solving and how is that benefiting you?
Serve centralizes support activity so we no longer lose handoffs between sales, marketing, and support. It enforces SLAs and routes work predictably, which lowered our average response time and helped us surface renewal signals earlier. That clarity made it easier for CSMs to run proactive outreach and reduce churn.
SugarCRM for Sales Pipeline Management in a Healthcare Industry
What do you like best about the product?
With SugarCRM, it has been easy for me to enhance patient engagement, manage leads and boost the visibility of sales pipeline in my hospital.
In addition, I like that SugarCRM offers marketing automation tools that allows me to create, customize and send outbound marketing emails automatically.
In addition, I like that SugarCRM offers marketing automation tools that allows me to create, customize and send outbound marketing emails automatically.
What do you dislike about the product?
I only experienced a flaw when I was trying SugarCRM since I was only allocated 7 - day free trial.
What problems is the product solving and how is that benefiting you?
Like I have mentioned patient engagement has been my crucial benefit using SugarCRM by tracking patient history and customizing communication in real-time.
A comprehensive CRM solution tailored for mid-market businesses
What do you like best about the product?
I like its flexibility and the ease of customizing workflows,modules and dashboards without needing much coding.Its Onboarding was smooth and getting used to the system was straightforward.Also it’s customer support was amazing.
What do you dislike about the product?
SugarCRM has a great set of features that outperforms many competitors,so no dislike
What problems is the product solving and how is that benefiting you?
It has a decent number of integrations,email marketing templates and reporting capabilities.
Great CRM for Growing and Managing Relationships
What do you like best about the product?
SugarCRM makes it easier to track new opportunities and nurture them through the pipeline. I like how the system connects sales and marketing, so I can see which campaigns bring in the strongest leads. The dashboards are clear and help me stay on top of targets and team progress. It’s also helpful that Sugar Serve keeps customer details organized, so I have full context when reaching out.
What do you dislike about the product?
The learning curve in the beginning was a little steep, especially when setting up custom views. It would be nice if the interface felt a bit more modern. At times, pulling complex reports can take longer than expected.
What problems is the product solving and how is that benefiting you?
It’s helping me manage leads from the first introduction all the way to client onboarding. Having one system where sales, marketing, and service connect means I don’t lose sight of important details. This makes my outreach more personal, improves my response time, and helps me build stronger relationships with prospects and customers. It has definitely made my pipeline more organized and my results more measurable.
Reliable CRM for Sales Operations and Team Growth
What do you like best about the product?
SugarCRM gives me a full picture of our sales cycle in one place. I like how easy it is to track leads from the first touch to closing. The reporting is strong and helps me show management exactly where deals stand and where the pipeline needs attention. The connection between Sugar Sell and Sugar Market makes it simple for my sales reps to see how marketing efforts bring in new opportunities.
What do you dislike about the product?
The system feels a little heavy when we pull large reports, and it takes time to load. I also think the mobile app could be more intuitive for field reps who are always on the move.
What problems is the product solving and how is that benefiting you?
SugarCRM helps us keep everything about the customer in one place, so the sales team, marketing, and service all stay aligned. It cuts down on miscommunication and gives clear visibility into the pipeline. Because of this, my reps spend more time selling and less time digging for information. It has made our forecasting more accurate and improved how we follow up with customers after the sale.
SugarCRM Solution Suite Packed with Useful Features.
What do you like best about the product?
SugarCRM Solution Suite is how much time it save me. The automation features take care of routine stuff like workflows and lead follow ups, so I can focus on the bigger picture. The AI assistant is a big plus it helps me spot the most valuable leads with smart predictions and anomaly detection. I also love how easily it connects with tools I already use, Like mailchimp and google workspace. And the dashboards? super flexible and give me real time insights that actually help in making better decisions.
What do you dislike about the product?
SugarCRM Solution Suite feels easy to use and super straightforward. I don't have to dig around too much to find the features I need, which saves time. It may not look as flashy as some other CRMs, but its practical and gets the job done. A little modern touch in the design would make it even better, but , it makes managing my work smooth and simple.
What problems is the product solving and how is that benefiting you?
SugarCRM Solution Suite makes it easier to keep all customer information in one place instead of being scattered across different tools. The automation really helps with lead management, so I don't waste time on repetitive tasks. I like that its AI features guide me toward the prospects that actually matter, which keeps my focus on the right opportunities. Integrations with like google workspace also save me time and make communication smoother. On top of that, the custom reports and dashboards give me clear insights, which helps my team work better and makes decision making a lot easier.
Satisfactory and favorable experience.
What do you like best about the product?
The reports are very simple and easy to understand. We have managed to adjust the system to suit what our business needs and we have also connected it with other tools. Now we use it completely as a system to manage our potential clients.
What do you dislike about the product?
There are some errors in the system that, at times, can interrupt our workflow, causing delays or inconveniences while we perform our daily tasks.
What problems is the product solving and how is that benefiting you?
We see the entire client process, from the first contact to the sale. Everything is in one tool, which helps us improve our marketing strategies.
Flexible CRM that adapts to our processes but requires training
What do you like best about the product?
What I value most is how much control I have over customizing the platform. I can design modules, fields, and dashboards that actually fit the way our company works, instead of forcing people into a rigid setup. It also connects well with other systems, which helps us keep customer data consistent. Having sales, marketing, and service all tied together gives me and my team a complete picture of each customer, which is a big win.
What do you dislike about the product?
The flexibility can be a double edged sword. Without a clear plan, you can end up with cluttered screens and workflows that confuse users. The interface is not always intuitive for new team members, so adoption takes longer than expected. I also wish some of the advanced features came standard instead of requiring extra modules or partner help, which adds cost.
What problems is the product solving and how is that benefiting you?
Before SugarCRM, our customer data was split across multiple tools and hard to manage. Now we have one central place to track everything. This has improved data quality, made reporting more reliable, and streamlined communication between sales, marketing, and support. It saves me time as an admin and helps our teams stay aligned.
A simple CRM where our sales team can keep everything in one place.
What do you like best about the product?
SugarCRM Solution Suite is how easy it makes it to see the whole sales funnel at once. It saves us a lot of time since emails, calls, and meetings are all tracked in one place, and its much easier to focus on the right leads. The automation features like sequences and reminders have made our prospecting way more efficient. The interface is super simple even new team members get the hang of it fast.
What do you dislike about the product?
For smaller teams, it can feel a bit restrictive since some of the more advanced features are only offered in the higher tier plans. The reporting is useful, but at times it feels a little stiff and needs manual tweaking to get the exact insights you're looking for. Also, connecting it with other systems can take a bit of time, and in some cases, I have has to rely on SugarCRM support team for extra helps.
What problems is the product solving and how is that benefiting you?
Using SugarCRM Solution Suite has made keeping all our sales work in one place so much easier. Before, we were constantly hopping between different tools, which was messy and time consuming. Now, tracking calls, following up with leads, and seeing the full pipeline is really straightforward. The analytics are helpful too we can fast spot where things are slowing down, see how the team is doing, and figure out which deals to focus on. Its saved us time and made managing sales a lot less stressful
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