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Reviews from AWS customer

25 AWS reviews

External reviews

231 reviews
from and

External reviews are not included in the AWS star rating for the product.


    Prasanth P.

Provides solid protection against viruses, malware, and other threats

  • May 24, 2023
  • Review provided by PeerSpot

What is our primary use case?

We use FortiGate for our firewall. We have a typical business environment that includes end-user workstations, an ERP, web hosting solutions, etc. It's around 600 endpoints.

How has it helped my organization?

FortiGate improved our security. It's one of the best hardware firewalls. We're secured against various outside threats. It's hard to know how effective a firewall is if you aren't experiencing attacks. We haven't been affected, so we've seen the benefits of the solution from day one.

What is most valuable?

FortiGate provides solid protection against viruses, malware, and other threats.

What needs improvement?

It would be nice if FortiGate incorporated some built-in endpoint protection features. I would also like a built-in SOC dashboard for managing multiple Fortinet firewalls.

For how long have I used the solution?

I have used FortiGate for five years, including my work at my previous company.

What do I think about the stability of the solution?

FortiGate is stable.

What do I think about the scalability of the solution?

FortiGate could be more scalable.

Which solution did I use previously and why did I switch?

I've used Cisco firewalls previously. FortiGate is a little better in terms of web protection, but it's more expensive.

How was the initial setup?

We had professional services deploy FortiGate. For maintenance, we have an annual maintenance contract, and there are periodic firmware upgrades. A network admin is responsible for maintenance.

What was our ROI?

We've seen a return in the form of greater security and threat protection.

What's my experience with pricing, setup cost, and licensing?

FortiGate is a little expensive. In addition to hardware and licensing, there are some implementation and maintenance costs.

What other advice do I have?

I rate Fortinet FortiGate a nine out of ten. I would recommend FortiGate, but Cisco is one of the best. The biggest lesson I've learned from using FortiGate is that it's crucial to install and maintain the solution properly.


    Sitti Ridzma Salahuddin

It's a user-friendly solution with good interoperability, and it's cheaper than most

  • May 23, 2023
  • Review provided by PeerSpot

What is our primary use case?

Our primary use cases for FortiGate are SD-WAN and the next-gen firewall.

How has it helped my organization?

Most clients in the Philippines seek a cost-effective solution that can secure their network, and FortiGate is often their first choice. If your network is secure, there's less downtime and threat exposure, increasing overall efficiency.

Fortinet's secure SD-WAN helps us remedy threats faster. It's user-friendly, and you can see everything on the FortiGate dashboard through a single pane of glass. Secure SD-WAN has reduced our mean time to detect. We haven't had any significant issues so far.

SD-WAN has reduced our help desk tickets by making us secure. Many of our clients switched from other brands to Fortinet, and they feel that the FortiGate box and the added security FortiGuard provides have exceeded their expectations.

What is most valuable?

FortiGate firewalls are user-friendly, and I like the security profiling features.
FortiGate has always had good interoperability. Their fabric enables you to integrate a lot of products into one vendor.

The secure SD-WAN gives you a tool for failproof your connections, especially with a branch-to-branch setup. FortiGate also comes with FortiGuard, which is an excellent threat-detection service. They have their own R&D and threat intelligence for FortiGuard.

What needs improvement?

While FortiGate is cheaper than most other solutions, we're seeing increased license renewal costs. Most of our clients are asking for more significant discounts because the price is going up.

For how long have I used the solution?

We have been using the solution for more than two years.

What do I think about the stability of the solution?

I rate FortiGate an eight and a half out of ten for stability.

What do I think about the scalability of the solution?

I rate FortiGate a nine out of ten for scalability.

How are customer service and support?

I rate Fortinet support a nine out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We also use Meraki. FortiGate has advantages in terms of usability. Also, if we don't pay for the Meraki license, it becomes useless.

How was the initial setup?

Deploying FortiGate is straightforward. It typically takes about three days to deploy and configure the solution. One person is usually enough to deploy it.

What was our ROI?

Most of our clients are still using the FortiGate D Series, so they have gotten their money's worth.

What's my experience with pricing, setup cost, and licensing?

Fortinet is much cheaper compared to the other leading platforms. However, most of our customers are asking for bigger discounts on license renewals.

What other advice do I have?

I rate Fortinet FortiGate a nine out of ten.


    Victor Hugo Morales Vivas

Highly stable, quick setup, and helpful support

  • May 17, 2023
  • Review provided by PeerSpot

What is our primary use case?

We are using Fortinet FortiGate SWG as a firewall.

How has it helped my organization?

This solution has helped our organization because it is connected to the internet and has provided us with stable VPNs and networking solutions.

What is most valuable?

The most valuable feature of Fortinet FortiGate SWG is its stability.

What needs improvement?

We are providing VoIP and the IP licensing could improve in Fortinet FortiGate SWG.

For how long have I used the solution?

I have been using Fortinet FortiGate SWG for approximately one year.

What do I think about the stability of the solution?

I rate the stability of Fortinet FortiGate SWG a ten out of ten.

What do I think about the scalability of the solution?

I rate the scalability of Fortinet FortiGate SWG a ten out of ten.

How are customer service and support?

I rate the support of Fortinet FortiGate SWG a ten out of ten.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup of Fortinet FortiGate SWG is simple and quick.

What was our ROI?

We have received a return on investment.

What other advice do I have?

I rate Fortinet FortiGate SWG a ten out of ten.


    Andrei Vaskin

Feature-rich, affordable, and has good performance

  • May 10, 2023
  • Review provided by PeerSpot

What is our primary use case?

Our customers use these devices as security devices, and we sell these devices to our customers. We also use it ourselves. We have the entire lab, and we use some of the functions in our local network.

How has it helped my organization?

It protects our customers' networks from viruses and threats.

What is most valuable?

The firewall, IPS, and VPN functions are the most valuable features. The antivirus functions are also good.

It works very well. It has a lot of different functionalities. Its cost is also fine for our customers.

What needs improvement?

In some cases, its initial setup could be hard for customers.

For how long have I used the solution?

I have 10 to 12 years of experience with these devices.

What do I think about the stability of the solution?

Their devices are quite stable. We have not had any problems with the operating systems or maintenance of subscriptions. It is a robust device.

How are customer service and support?

In most cases, they work very fast. It also depends on the device they are supporting. In the case of FortiGate, we do not have any complaints, but when we had to buy the FortiADC solution for one of our customers, we faced quite a few difficulties with technical support. I do not know why, but it could be that some devices are supported by different teams in Fortinet. We had difficulties with FortiADC, but we have not had any problems with FortiGate. I would rate their support for FortiGate a nine out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We worked with Cisco and Check Point firewalls. We worked with Cisco ASA for a long time. We worked with it for about five years, and we were happy with it, but it was old-fashioned. We went to Fortinet and started working with this company.

FortiGate has good security functions and high-level technical documentation. Their documentation is very easy to understand.

FortiGate's performance is also better than Cisco ASA. It has 10 VDOMs. It is a great function because you can add virtual functions for different groups in your network. It is quite useful.

How was the initial setup?

It is deployed on-premises. Our customers prefer to deploy not only Fortinet devices but all security devices on-premises. They rarely use cloud licenses. Some customers only buy it from us, and for some customers, we also set it up.

Its setup is easy for us, but not every company wants to use our service for setting it up because of the cost. They prefer to install it themselves. In some cases, it could be hard for them.

In terms of the implementation strategy, we first try to understand what problem a customer wants to solve by using FortiGate. We collect a lot of information about a customer's network, such as protocols and devices being used. We try to prepare this device in our local lab. We preload the device and send it to the customer, and then we finalize the installation in the customer's building.

We have very technical staff, and we do not have difficulties with installations. We have had situations where customers do not have much experience with it, and then we recommend them to go for certain features such as IPS, antivirus, etc.

The deployment duration depends on the size of the environment, but generally, it does not take more than one or two months.

What about the implementation team?

Generally, two to three people are required for the deployment.

For maintenance, our customers have technical staff. They regularly check and ensure that all the functions are working. We are glad to help them if they need any help.

What was our ROI?

We have seen an ROI. We have bought a lot of these devices, and we have had a good experience with them. It has saved us a lot of money.

What's my experience with pricing, setup cost, and licensing?

It is quite affordable for our customers. There is a separate cost for IPS, antivirus, web filtering, and other features. They have a great choice of licenses. You can go for the license that you want, which is quite useful.

You have to buy a support license for FortiCare. In most cases, people buy the UTM bundle that comes with IPS, web filtering, and FortiCare.

What other advice do I have?

They are on the right path. They have improved a lot over the past 10 years. Fortinet is one of the leaders in security devices along with Cisco, Palo Alto, and Check Point.

I would rate Fortinet FortiGate a nine out of ten. It is stable. It has quite a lot of features, such as IPS, VPN, etc. It is affordable for our customers. It is a good choice.


    Adeel Razzaq

Highly reliable, reasonably priced, and worth the money

  • May 10, 2023
  • Review from a verified AWS customer

What is our primary use case?

We are using Fortinet for administration over local users that need to connect with our wireless. We have users that come from different domains, and there are certain limits and restrictions that need to be implemented.

How has it helped my organization?

There is not much visible improvement, but it's a stable and reliable environment. We did not see anything critical in the production environment.

What is most valuable?

Reliability is the best feature. We faced some issues when we were setting it up, but the service, portal, and administration are good.

What needs improvement?

There is some development gap. We had experienced bugs in their operating system. When we were planning to upgrade it, there was no patch available for a bug, and the support team was saying that they need to work on that. That's the part they should work on.

There are some complex administration tasks in their administration portal. That needs to be improved.

For how long have I used the solution?

It has been around two years since we set it up.

What do I think about the stability of the solution?

It's stable.

What do I think about the scalability of the solution?

It's scalable. We have 1,500 to 2,000 people across the world. We have multiple regions and multiple sites.

How are customer service and support?

We contacted them for a few cases. I would rate them a seven out of ten. They could be better at finding solutions.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

This was the first option, but we'll try Cisco as well for our Wi-Fi setup for the next one to two years.

It was a management call to go for this. They know what is best for their business.

How was the initial setup?

I was not exactly involved in its initial setup, but at a later stage, I had to jump into that. I was more into Cisco setup.

Overall, the setup was easy. There was a portal, and most of the things were similar to other hardware we use, such as Palo Alto. We found some bugs during the setup, and there was not much support available from the Fortinet support team

In terms of maintenance, there are upgrades available roughly every quarter.

What was our ROI?

It's worth the money.

What's my experience with pricing, setup cost, and licensing?

The price range is quite acceptable and normal.

What other advice do I have?

It's excellent. The services, administration, and reliability are up to the mark. They just need to improve it a bit.

I would recommend it if you want to set it up for your business. Overall, I would rate it a nine out of ten.


    Saurabh-Pal

It's a reliable solution that's easy to install and cheaper than competitors

  • May 02, 2023
  • Review provided by PeerSpot

What is our primary use case?

FortiGate is a hardware firewall that we deploy for our customers. I work on the system integration team and install whichever solution the clients choose. We also provide support, including maintenance and service. The customers contact us if they have any problems.

The firewalls are deployed on-premise, but you can also implement FortiCloud, which can integrate with public or private cloud platforms. If you have five or six locations in various countries, FortiCloud can provide centralized security support for those offices.

What is most valuable?

FortiGate is on the cheaper end, and it offers good value.

What needs improvement?

Palo Alto has a feature called WildFire Analysis that is unavailable in FortiGate. WildFire is better than a sandbox because it can address zero-day threats and vulnerabilities. It can immediately identify zero-day threats from the cloud.

Fortinet uses a separate solution called FortiSandbox. It needs to download signatures to identify malware, which takes significantly longer. WildFire is a cloud-based platform that collects threat information from users worldwide.

For how long have I used the solution?

I have used FortiGate for eight months, but I have worked with Fortinet products, including FortiManager, for three years.

What do I think about the stability of the solution?

I rate FortiGate nine out of 10 for stability.

What do I think about the scalability of the solution?

I rate FortiGate nine out of 10 for scalability. Fortinet sells models that can accommodate more people. You can choose a cheaper model if you only have 20-30 users, but you will need to spend more money for a FortiGate solution that covers 5,000.

How are customer service and support?

I rate Fortinet support eight out of 10. Sometimes, the Level 1 support can't fix the issue, so it needs to be escalated, and we can't get help until the next day. Otherwise, it's okay. Their frontline support can fix most basic issues, but we may need to wait a day or two for special problems.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I also deploy Check Point and Palo Alto hardware for my clients. Check Point has been in the Indian market longer. Palo Alto came into the picture about three or four years ago.

In my opinion, Palo Alto is the better solution. It has WildFire Analysis, and you can configure virtual routers within the system, but Fortinet is less expensive. We deploy Check Point for our larger customers. It's more appropriate for multinational companies with 10,000 employees or more.

How was the initial setup?

Deploying FortiGate is straightforward. You have to check with the customers to see if their offices use other devices. Next, you must do the basic configuration and connect all the networks available at the customer's site individually.

The SD-WAN setup is the most time-consuming task because you need to configure the address and service objects. After that, you implement basic policies and connect the office network with Fortinet. Deployment only requires one person.

What's my experience with pricing, setup cost, and licensing?

FortiGate is on the cheaper end. The price varies depending on the model of appliance you're using. It's affordable for a university or a small business. A firewall typically has a license for three years that includes installation and support, but maintenance is separate.

What other advice do I have?

I rate Fortinet FortiGate eight out of 10. FortiGate is a solid solution, but Palo Alto is the best. I recommend Palo Alto to customers who can afford it. The second best is Check Point. When considering which firewall solution to use, you should look at your budget and the number of users.


    Özden-Aydın

The secure web gateway module and the application control module are valuable

  • April 26, 2023
  • Review provided by PeerSpot

What is our primary use case?

We use it for the network security operations of our customers. We've many different use cases, such as client security, server security, or DMZ sites.

What is most valuable?

The secure web gateway module and the application control module are valuable. HA operations are very easy.

It's a very easy and simple solution for implementation and integration. I don't have any problems with this solution.

What needs improvement?

Web security solutions can be improved.

For how long have I used the solution?

I've been using this solution for 10 years.

What do I think about the stability of the solution?

It's stable.

What do I think about the scalability of the solution?

Its scalability is good. It's generally used in only one place as a standalone, but sometimes, it's used at multiple locations.

How are customer service and support?

Their support is good. I'd rate it an eight out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I've used Palo Alto, which is a good solution for a firewall, and their application signatures are very good.

How was the initial setup?

I was sometimes involved in its deployment. Its deployment was simple for me. It was very simple and easy. It took five to six hours.

It does require maintenance. There are probably one to two people required for its maintenance.

What's my experience with pricing, setup cost, and licensing?

Its price is normal. If I compare it with other vendors, such as Palo Alto, it's normal. Palo Alto is expensive.

What other advice do I have?

I'd recommend it to other people. It's good, and in our country, this product is very popular in our sector. It's easy and cheapest.

Overall, I'd rate Fortinet FortiGate an eight out of ten.


    Ubeyd Kara

They're easy to manage and more affordable than competing solutions, but there are some stability issues

  • April 25, 2023
  • Review provided by PeerSpot

What is our primary use case?

The use case varies depending on the customer, but we use all of FortiGate's features, including policies, web filtering, routing, etc.

What is most valuable?

FortiGate firewalls are easy to manage through a user-friendly web interface. They also have advanced features like DDoS and DLP. However, I wouldn't recommend enabling all these features on one device because it can cause performance issues.

What needs improvement?

We sometimes have issues with FortiGate's routing table in the latest firmware update. We had to downgrade the device because our customers complained about bugs.

For how long have I used the solution?

I have been working with Fortinet for nearly ten years.

What do I think about the stability of the solution?

I rate FortiGate an eight out of ten for stability. It is less stable than Palo Alto Networks and Check Point firewalls because there are lots of bugs in the latest firmware.

What do I think about the scalability of the solution?

FortiGate is scalable.

How are customer service and support?

I rate Fortinet's support a seven out of ten. We had to open several tickets due to the firmware bugs. We don't have an issue with the support team. It's more of a problem with the testers and developers.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

I have also used Palo Alto and Check Point firewalls. Fortinet firewalls are cheaper and easier to manage. Palo Alto is more complex and harder to use, but it's more stable than FortiGate. Palo Alto doesn't didn't have as many models for small and medium-sized enterprises.

How was the initial setup?

FortiGate is easy to deploy. The deployment time varies depending on the customer's network topology. How many policies does the customer require, and what kind of license do they have? FortiGate is easier than Palo Alto Networks and Check Point and takes less time.

We typically start by analyzing the customer's topology and understanding their requirements, including policies, routines, etc. We implement the device once we know what the customer needs. One engineer is usually enough to deploy FortiGate in a small or medium-sized environment.

An enterprise project requires a more detailed analysis of the network requirements before implementation. That can take two or three days. Once we understand the network, it may take another two or three days to configure the device and one or two days to implement it.

What's my experience with pricing, setup cost, and licensing?

Fortinet has more device options that are affordable for small businesses than Palo Alto, and its enterprise-level models are also cheaper. Palo Alto also has a separate license for VPN connections and SD-WAN, but FortiGate offers these standard features.

What other advice do I have?

I rate Fortinet FortiGate a seven and a half out of ten. I deducted a few points because of the device's capacity, stability, support, and routing table issues. I strongly recommend FortiGate if a customer wants to use SD-WAN. Before implementing, you should understand the network's topology to minimize unwanted issues.


    reviewer2129880

Is easy to integrate and configure with our ERP and other applications

  • April 25, 2023
  • Review provided by PeerSpot

What is our primary use case?

We use Fortinet FortiGate to prevent intruder connections to our internal network.

How has it helped my organization?

Fortinet FortiGate's unified view around network operations and security operations is good.

The solution is easy to integrate and configure with our ERP and other applications. I am satisfied with the integrated application protection provided by Fortinet FortiGate.

The Fortinet FortiGate 60E Series resolved the bottleneck problem and CPU usage that was previously experienced with the 60D Series. Now, our employees can check their emails without encountering any bottleneck issues, and the CPU usage remains stable at around 50 percent.

We are satisfied with the ability to remediate threats more quickly.

We are pleased with the amount of time saved in detecting our mean time.

What is most valuable?

The signature database and zero-day detection are Fortinet FortiGate's most valuable features.

What needs improvement?

The Fortinet FortiGate 60D Series poses a problem by causing a bottleneck when several users access their emails simultaneously, as the device consistently consumes 90 percent of the CPU resources.

The reporting could be improved. Currently, without the additional reporting module, we only have access to basic reporting. However, reporting is crucial for network security, and it should be included as a standard feature.

The price and technical support have room for improvement.

For how long have I used the solution?

I have been using Fortinet FortiGate for three years.

How are customer service and support?

The local vendor support needs improvement.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

Previously, I have utilized few other brands of NG Firewalls, which offer certain advantages. However, when comparing their price and performance to that of Fortinet FortiGate, Fortinet proves to be a strong competitor.

How was the initial setup?

The time required for a basic deployment is roughly three weeks, whereas a full deployment involving customizations and optimization of rules and policies may take up to two and a half months.

What was our ROI?

We experienced a return on our investment, however, when it comes to security, it is challenging to determine a precise value.

What's my experience with pricing, setup cost, and licensing?

The price is high compared to some of the other solutions.

What other advice do I have?

I give Fortinet FortiGate an eight out of ten.

We saw time to value within the first month of using Fortinet FortiGate.

We deployed Fortinet FortiGate in one location and the maintenance was mostly handled by internally and sometimes a third party.


    Anand Navik

Good threat prevention capabilities, good price, and very easy to deploy and manage

  • April 25, 2023
  • Review provided by PeerSpot

What is our primary use case?

We have deployed this firewall for many companies. Our clients are financial and medical companies.

How has it helped my organization?

It enabled our clients to reach locations and access their applications easily with no latency. It provided ease of access.

What is most valuable?

Its threat prevention capabilities are most valuable.

It's a user-friendly firewall. Most of the tasks are very simple. It's simple to configure and troubleshoot this firewall.

What needs improvement?

The improvement is related to logs. Instead of the CLI, we should be able to have more insights into the logs of the firewall in the GUI.

I faced a lot of issues when I was trying to deploy the firewall through FortiManager. The firewall is stable, but FortiManager is too buggy, and it doesn't work properly. It gives too many errors.

There are some issues with Fortinet SD-WAN. It's quite complex.

For how long have I used the solution?

I've been using this solution for more than four years.

What do I think about the stability of the solution?

It's a very stable product.

What do I think about the scalability of the solution?

It's scalable. We have plans to increase its usage.

How are customer service and support?

Most of the time, they are helpful, but there are times when they don't resolve an issue right away. They take the log, and then they take their time to give input on the issue. Most of the time, they take one or two days to get back after analyzing the logs. Instead of that, they can just schedule a session to resolve the issue right away because sometimes the issue impacts the production environment, so we need to resolve that issue as soon as possible. Overall, I'd rate them a six out of ten.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

I have worked with other firewalls. Fortinet FortiGate is better than Palo Alto and Check Point firewalls. It's more user-friendly.

How was the initial setup?

I have deployed it for a bank at a core level. On the perimeter, there was a Palo Alto firewall, and at the core level, we deployed the FortiGate firewall at DC and DR locations. After that, we deployed SD-WAN. We replaced the MPLS switch with the Fortinet SD-WAN device, so the whole branch traffic comes to the SD-WAN box, and from there, it comes to the FortiGate firewall, and then it goes to the Palo Alto firewall for the internet access and resource access. While migrating branches from MPLS to SD-WAN, we did require a maintenance window.

There was no difficulty. It was very user-friendly. I have had many difficulties with the Check Point firewall. I have deployed major projects on the FortiGate firewall. I migrated more than a thousand branches on Fortinet SD-WAN and implemented FortiGate super massive firewalls at DC and DR locations. There were no complexities. Only at one location, I had an issue related to SD-WAN, but my query was resolved by Fortinet's local team.

It's an on-premises firewall for the DC and DR locations. I have never worked on cloud projects, but if there is any opportunity to deploy it on the cloud, I will do it. I have only done on-premises deployment.

What about the implementation team?

I am an implementation engineer. I deployed and configured the whole firewall. I also troubleshot any issues. When I had any queries, they were clarified by Fortinet's engineers.

What's my experience with pricing, setup cost, and licensing?

Its pricing is good. It's average or normal as compared to Palo Alto and Check Point firewalls.

Which other solutions did I evaluate?

I didn't evaluate other options.

What other advice do I have?

I'd recommend this firewall to others. Most of the time, when I do PoCs, I recommend Fortinet FortiGate. It's quite easy to manage and deploy.

I'd rate Fortinet FortiGate an eight out of ten.