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Reviews from AWS customer

25 AWS reviews

External reviews

231 reviews
from and

External reviews are not included in the AWS star rating for the product.


    Cristian Concha

Enables efficient and fast task configuration with extensive options for problem-solving

  • August 27, 2025
  • Review provided by PeerSpot

What is our primary use case?

My use case for Fortinet FortiGate involves different plans and consulting in the retail area, and I utilize it in various press scenarios.

What is most valuable?

The configuration possibilities that Fortinet FortiGate provides are extensive, and the task configuration activity is fast and efficient for me. My group in the office has ten years of experience with Fortinet FortiGate, and we utilize AI services that help with problem-solving. EER represents a ten-year experience, and we have certified five people in Fortinet FortiGate.

What needs improvement?

I don't know how Fortinet FortiGate can be improved; I find it comfortable and appreciate it as it is.

For how long have I used the solution?

I have used the Fortinet FortiGate solution for three years and a different firewall for more than ten years.

What do I think about the stability of the solution?

Stability is important, and I can be contacted via email for further details.

What do I think about the scalability of the solution?

My experience with the SD WAN capabilities includes working with more than one company, including a small company and a big company with users ranging from twenty to nine hundred. The users can see the tracking.

How are customer service and support?

I rate the support of Fortinet as internal departmental support, which helps me, although I have no other experience.

How would you rate customer service and support?

Positive

What's my experience with pricing, setup cost, and licensing?

The pricing for Fortinet FortiGate is good; it's a competitive price.

Which other solutions did I evaluate?

I find Fortinet FortiGate preferable over Cisco for firewall solutions. Fortinet FortiGate works well for me, while Cisco does not work for me anymore.

What other advice do I have?

I am the chief of the technical department and provide support. I rate Fortinet FortiGate a ten out of ten.


    AndresEcheverry

Ensures network security while simplifying administration and offering valuable support

  • August 26, 2025
  • Review from a verified AWS customer

What is our primary use case?

Our use case for Fortinet FortiGate is network administration and network security; this is the use for Fortinet FortiGate.

What is most valuable?

The best features of Fortinet FortiGate are security, configuration facility, and easy configuration. Additionally, we get very good support from the manufacturer. The major impact of Fortinet FortiGate for clients is providing a redundant path from the service locations or servers location to the users that are in another location; this is the best impact.

What needs improvement?

One area for improvement for Fortinet FortiGate could be the price, as my clients here are small companies, and they might not have the resources or money to always buy a Fortinet FortiGate solution or FortiGate products.

For how long have I used the solution?

I have been with that platform for about two to three years.

What do I think about the stability of the solution?

In general, Fortinet FortiGate's stability is very good, but in some cases, there are unusual situations. For example, we have one client with high availability with two Fortinet FortiGates, where one of them has high processor and memory usage while the other one is low, and they work in a passive-active scheme for availability. The strange part is that one Fortinet FortiGate works perfectly, and the other one has high processor and memory consumption.

What do I think about the scalability of the solution?

Most clients are in one location, but two or three clients have SD-WAN characteristics in their implementations.

How are customer service and support?

I would rate their support a nine out of ten. The support is very good, but it's not always easy to find a Spanish speaker, as some clients don't know how to speak English and need support in Spanish.

How would you rate customer service and support?

Positive

What other advice do I have?

I integrate SD-WAN features for some clients; specifically, I have three or four clients with SD-WAN integrations, while most of my clients are with one location. I find it easy integrating these capabilities.

Security is very good with Fortinet for my clients; this is one of the best reasons to make a decision to buy a Fortinet solution.

Fortinet FortiGate saves a lot of time in expert hours from an expert engineer because the administration of the Fortinet FortiGate solution is easy, which may lead to fewer hours of an engineer spent on Fortinet FortiGate. It could save approximately 40 hours a month.

I would recommend this solution to others; it's the best solution in the market. The main advice I give to people who consider using Fortinet FortiGate is for security and administration, as we can get complete visibility of the network.

On a scale of 1-10, I rate this solution a 10.


    Abdi-Hamid Hassan

Helps manage network threats effectively in real-time and offers good customization features

  • August 26, 2025
  • Review provided by PeerSpot

What is our primary use case?

We mainly use the Fortinet FortiGate for perimeter wall protection and internet usage, protecting our network from internet threats and our endpoints, so we've set it at a perimeter level.

How has it helped my organization?

The main benefit I have seen from using Fortinet FortiGate is the protection it offers because I can see threats that come through in real-time, and if they are blocked, I can see that. We are able to customize those features, and it's so customizable that I can tweak it to fit our environment; it has really been helpful.

The hardware-assisted DDoS protection in FortiGate has helped us. We are able to monitor traffic in real-time and block it as needed. We have enabled this feature in every policy we created, so it consistently checks for any threats.

What is most valuable?

What I appreciate about the Fortinet FortiGate is the throughput and the management aspect; it's easy to manage. Unlike what we used before, initially, we had Microsoft Forefront, so moving from that application-based to a firewall which is appliance-based was really helpful.

What needs improvement?

I would like to see the licensing aspect improved because there is a feature we were yearning to use, the bandwidth monitoring feature, but it's licensed separately. It's not bundled with the enterprise bundle, and since we normally buy the advanced hardware support annually, we found out that the license is licensed separately. If they could bundle it together, it could really be helpful to us.

We've been using it for the last seven years, and it has been helpful. We are looking forward to upgrading as the one we are having is at the end of life already. We are planning to upgrade to the latest one, and we are looking forward to the features it will offer.

For how long have I used the solution?

I have been working with Fortinet FortiGate for seven years.

What do I think about the stability of the solution?

I haven't faced any downtimes, crashes, or issues with it; it's very stable.

What do I think about the scalability of the solution?

It is scalable.

How are customer service and support?

My experience with technical support for Fortinet FortiGate has been excellent. I would rate them nine out of ten; they've been really good.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I decided to move from Microsoft to Fortinet FortiGate. Fortinet and Cisco were rated highly worldwide. We compared those two and settled for FortiGate because of its manageability. The Microsoft firewall used to fail frequently, so we didn't want to go to another Microsoft product.

How was the initial setup?

The experience with the initial setup and deployment process of the Fortinet FortiGate was complex, especially in terms of linking users. In our environment, we normally use the feature for Active Directory, and we don't give everyone internet access. We've enabled this feature called SSO linked to our Active Directory, and we create groups there. Setting that up initially was really tricky, so we had to engage the support team to sort us out. However, moving forward, it has been very good.

There are no challenges with updates and upgrades. They are straightforward. We have support from Fortinet and the local partner.

What about the implementation team?

We had a local partner here helping us with the initial setup.

What was our ROI?

It has worked and surpassed our expectations. We've really benefited from that.

What's my experience with pricing, setup cost, and licensing?

It's pretty average compared to our environment.

What other advice do I have?

My advice for other users looking into Fortinet FortiGate for their environment is to choose one that will serve them based on their needs, whether that's throughput or the number of users. That's really important to ensure they don't do an overkill, as we initially thought we went for a big firewall, only to realize later that it was the right choice. For our upgrade, we'll just go for a bit higher, but generally, it really serves us.

I would rate Fortinet FortiGate a nine out of ten.


    Zoom Tong

Facing added costs hinders full functionality but maintains operations

  • August 22, 2025
  • Review provided by PeerSpot

What is our primary use case?

It is our security gateway that performs website checks and related security functions.

What is most valuable?

Fortinet FortiGate is stable. I am told that Fortinet FortiGate is one of the best solutions available, and I believe it. We rarely have any issues with it. My only concern is that they charge separately for every option that is available. It has not improved anything; it simply maintains and keeps operations going.

What needs improvement?

We are not utilizing Fortinet FortiGate to its full capacity because we have to pay for every small feature. It is also something I would replace once it starts to fail. Fortinet FortiGate appears very old, and everything we use requires additional payment.

For how long have I used the solution?

Fortinet FortiGate has been with us as long as the switches we've had. It was already here when I came on board, and it was implemented when we started up the school facilities about 10 years ago.

How are customer service and support?

I would rate it low because we rarely ever have to call support. When I call in, I do not have any issues to report.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We used to have a router, but we have since replaced them all.

What was our ROI?

It has not improved anything; it simply maintains and keeps operations going. Every year we pay close to $2,000 for this security, and we only use it for web filtering.

Which other solutions did I evaluate?

The unified security gateway would be my first option. I think it does not charge separately for every product we need to use.

What other advice do I have?

We have Cisco products at our site, including Cisco switches deployed among our campus. We have Cisco WSC-3850 24-port switches, SG 300 28-port switches, and some old WSC-2960 48-port switches.

We use a Fortinet FortiGate 300e for our medium-sized organization. We have approximately 600 students, 200 staff, faculty, and office workers, totaling about 1,000 users going through it. It serves one location with three buildings.

We are planning to move away from Cisco switches as they have become quite expensive. Our strategy is to transition to Ubiquiti enterprise solutions.

This review has a rating of 5 out of 10.


    ShreedeepKhandalkar

Offers robust perimeter security and easy configuration

  • August 21, 2025
  • Review provided by PeerSpot

What is our primary use case?

The main use cases for the product revolve around perimeter security, and it depends on LAN to WAN traffic, especially in work-from-home scenarios wherein the customer wants to access the local infrastructure remotely. It is also sometimes used in data centers, but many times Palo Alto is used.

How has it helped my organization?

Fortinet FortiGate serves as the first line of defense. It is robust and easy to configure, and I haven't seen any breaches happening when configured properly based on best practices. In the Indian market, clients have a lot of trust in this product.

What is most valuable?

The most useful functions of Fortinet FortiGate are SD-WAN, which is very easy to configure. Its user interface is also very good, making it easy for any engineer to explain configuration changes over the phone without needing to take remote access. Integration of SD-WAN capabilities with Fortinet FortiGate is simple to integrate.

What needs improvement?

They are already making improvements with the integration of AI and machine learning (ML). While I haven't personally used these features yet, I see that the focus is primarily on AI operations that fall under the umbrella of AI and ML. Additionally, they offer FortiManager with a signal dashboard that allows for the monitoring and configuration of multiple FortiGate firewalls, which is quite impressive. Moreover, they now provide a SaaS offering for FortiManager, which I believe is a good development overall.

If they can come up with a feature that allows scalability within the firewall itself, such as 'scale as you grow,' that would be a valuable improvement. Fortinet is already implementing AI and ML, although I haven't used it personally. AI ops are covered under it, and they also have FortiManager, which allows for monitoring and configuring multiple Fortinet FortiGate firewalls through a single dashboard.

For how long have I used the solution?

I have been working with Fortinet FortiGate for more than 10 years.

What do I think about the stability of the solution?

When it comes to stability, I would rate Fortinet FortiGate a ten out of ten, as I haven't seen any downtime wherever I proposed it.

What do I think about the scalability of the solution?

I would rate Fortinet FortiGate's scalability as an eight out of ten.

How are customer service and support?

I would rate the support from Fortinet a nine out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We also work with Palo Alto solutions. Palo Alto has a distinct advantage because it offers some great features that are already available, such as DNS security, which we have a lot of experience with. Palo Alto is unmatched in a data center environment. This is why many people tend to trust Palo Alto firewalls more compared to FortiGate. As for perimeter security, FortiGate excels in that area.

In most small and medium enterprises and SMBs, we usually propose SonicWall, and for enterprises, we work with Palo Alto or Fortinet FortiGate, depending on the requirement. It makes sense to propose the Fortinet FortiGate firewall, especially if the customer is already using the SD-WAN feature.

How was the initial setup?

The initial setup for Fortinet FortiGate is simple.

What's my experience with pricing, setup cost, and licensing?

The only challenge with Fortinet FortiGate is the pricing model.

What other advice do I have?

Currently, we are considering Fortinet FortiGate solely for perimeter security, and for SASE and other approaches, we go with other solutions. I have not used AI and ML FortiGuard services with Fortinet FortiGate yet.

Overall, I would rate Fortinet FortiGate an eight out of ten.


    Oscar Jimenez

Next-gen firewall strengthens security focus and offers valuable features while opportunities for application identification improvements remain

  • August 15, 2025
  • Review from a verified AWS customer

What is our primary use case?

We deploy the FortiGate Next Generation Firewall (NGFW) mainly in education, with retail, big retails, and other industries such as manufacturing, agriculture, and some banking.

What is most valuable?

Some of the best features with the FortiGate Next Generation Firewall (NGFW) particularly are its security focus, the easy to configure IPS, the Layer 7 capabilities, and the easy way to configure different VDOMs in each equipment so we can separate the different features or the different sites that the client may use in one data center.

The application control feature has helped manage the network traffic with filtering and antivirus capabilities. When we use it in SD-WAN solutions, we can apply in a unified and easy way the different profiles for each branch, and we can also have one profile for the hub if they have a data center with some servers connecting to the FortiGate. We can have different profiles, and it helps us to detect easily any threat that we may have in the network and control the outbound traffic to the internet, restricting those applications or those web services that the final users don't need to have access to.

The FortiGate Next Generation Firewall (NGFW)'s anti-malware protection is very effective, as we have demonstrated through our work with this feature.

The FortiGate's analytic tools have provided insights into network security events by implementing the IOC license, Indicator of Compromise, in some customers, which has been very helpful because it demonstrates that we can identify the threats more easily or the difference in the way that the customers use the network. We can identify the possible behavior of the customers on the network and can identify the possible threats and isolate that customer if we receive any threat for the network or the company.

The web filtering has also helped for maintaining network security because we have been implementing some filters in customers so they don't have access to potential sites that can make a threat to our network, for example, to access peer-to-peer networks or any other sites that are not allowed in the company.

What needs improvement?

The FortiGate Next Generation Firewall (NGFW) could be improved in application control if they can have a bigger baseline of applications that they can identify, because this is something that is always growing. I know that Fortinet with the team is updating this database, but it's something that grows at a pace that is very difficult sometimes to keep up. This applies to all vendors, not only Fortinet.

How are customer service and support?

I would rate their support for the FortiGate Next Generation Firewall (NGFW) on a scale of one to ten as 7.5.

How would you rate customer service and support?

Positive

What's my experience with pricing, setup cost, and licensing?

The pricing for the FortiGate Next Generation Firewall (NGFW) is fair.

What other advice do I have?

My company has a business relationship with Fortinet as we are both resellers and we also use the technology. If they had any questions regarding my feedback on the FortiGate solution, not the NGFW, but the FortiGate, it would be okay for them to contact me in that regard. I rate the FortiGate Next Generation Firewall (NGFW) 8.5 out of 10.

Which deployment model are you using for this solution?

On-premises

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?


    Oscar Jimenez

A security-centric solution with excellent customer service

  • August 15, 2025
  • Review from a verified AWS customer

What is our primary use case?

I am working as a presales engineer or system engineer, designing solutions for other clients.

The clients use this solution for their data centers and perimeter security.

What is most valuable?

The main reason customers prefer Fortinet FortiGate is that it's security-centric, allowing them to implement security features such as a next-generation firewall and translate this to the WAN or SD-WAN architectures, or as a base if they want to grow in more security features or other verticals such as ZTNA and SASE. It's a little baseline for the rest of the verticals or features that can be exploited.

Fortinet FortiGate compares favorably to others in terms of the technology. Second, it's about the relationship they build with their customers. I'm in Colombia, and I can say they have an excellent sales and engineering team that provides a great experience for their clients. They are very attentive and engaged. This company has a rich history; they grow alongside their clients. They take the time to show clients all the benefits and features of the technology they offer. It’s a much more personal experience for everyone involved.

Fortinet Unified SASE is strong for providing consistent security policies across multiple locations. Working with Fortinet in the SASE aspect has been easy. Customers appreciate the features we can offer with Fortinet SASE and ZTNA solutions. They particularly appreciate how they can integrate everything with the baseline of Fortinet FortiGate, and how they can easily apply all the features they need to secure access to different applications from a single console. Some clients use the Fortinet FortiGate data center solution for their data centers as a hub and the perimeter security service.

What needs improvement?

My experience integrating SD-WAN capabilities with Fortinet FortiGate is in the middle ground. Fortinet FortiGate, as a security-centric fabric, can implement an SD-WAN solution. It can be somewhat manual in some cases, but using other tools that Fortinet has, such as FortiManager, makes implementing an SD-WAN network easier with less effort.

The implementation depends more on the engineer's skill when integrating SD-WAN with Fortinet FortiGate. If you don't have extensive skills in implementing Fortinet FortiGate, it can be difficult, but with more experience, it becomes easier.

For how long have I used the solution?

In the presales team, I have been working with Fortinet FortiGate for about five years, and as a customer, I worked with it for about two years between 2016 and 2018.

What do I think about the stability of the solution?

Fortinet FortiGate is very stable and secure for customers.

What do I think about the scalability of the solution?

It's easy with Fortinet FortiGate as they have a very good solution for scalability. If we need to grow in branches or licenses, we can easily do it. The most important aspect of growing this solution is their strong enterprise-level account managers, who always help customers find the best solution and an easy path to grow their architecture with Fortinet.

How are customer service and support?

I would rate their customer service around eight because not everything is perfect, but they have very good customer experience and relationship management.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

It depends on the size of the company or the solution they want to implement with Fortinet FortiGate. Most companies could have another vendor or baseline products, so we need to depend on the scenario.

How was the initial setup?

It is very straightforward to set up initially. The duration depends on the size of the company and the solution they want to implement. They might already have another vendor or a different baseline of products, which makes things more complex.

As for deployment models, we typically offer both on-premises and cloud options. We have been working with AWS, and it has been a very positive experience. They provide readily available machines, and everything is easy to find in the marketplace.

What's my experience with pricing, setup cost, and licensing?

I believe it's a fair price for the kind of technology they offer their customers. Sometimes, I think they could apply more discounts to engage customers further. This approach would be beneficial, as it helps us expand the solutions available to clients. As for discounts, they do engage clients with them, particularly in strategic business situations, such as with large accounts in sectors like banking and big retail.

When comparing Fortinet to other vendors, Fortinet generally tends to offer better discounts. However, this does not imply that their solutions are of lower quality; rather, they demonstrate expertise in meeting customer needs.

What other advice do I have?

Some users utilize AI and machine learning enhanced features, such as the FortiGuard services, though not all do as the AI features are relatively new. However, we have successfully positioned some features, particularly in areas such as AI. For example, the threat detection capabilities and the AI assistant available in the FortiAnalyzer service are noteworthy. Fortinet offers a license that can be utilized for AI features, especially in FortiManager. Users appreciate this feature because it helps them achieve better network configuration. If they encounter any issues within the network, they can easily leverage AI to find solutions to those problems.

Overall, I would rate Fortinet FortiGate a nine out of ten because while not everything is perfect, they're really doing their best and demonstrating it through their technology.


    reviewer2304828

Dashboard management consolidates tools and saves time while enhancing threat remediation

  • August 14, 2025
  • Review provided by PeerSpot

What is our primary use case?

I am working with Fortinet FortiGate and FortiMail.

What is most valuable?

I assess Fortinet FortiGate firewall as a one-stop shop that helps me secure and protect mission-critical data. Fortinet FortiGate also has products for protecting the edge. Everything can be managed through one dashboard, so I cannot quantify the time saved. Fortinet FortiGate has helped me remediate threats more quickly.

What needs improvement?

At the moment, I cannot think of any areas where Fortinet FortiGate could be improved. In future updates, I would like to see more RAM and lower prices.

For how long have I used the solution?

I have probably been using Fortinet FortiGate for eight years.

How are customer service and support?

I would rate support from Fortinet as a nine.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I did previously use other software before Fortinet FortiGate. I was using Cisco and Sophos.

How was the initial setup?

The installation of Fortinet FortiGate was very easy.

What was our ROI?

In the scenarios coming from Cisco, Fortinet FortiGate has helped reduce my total cost of ownership. In the scenarios coming from Sophos, it has not.

What's my experience with pricing, setup cost, and licensing?

I would say I am average in my satisfaction with the licensing cost for Fortinet FortiGate. I am satisfied with the price-to-performance ratio that I get from using Fortinet FortiGate firewall.

Which other solutions did I evaluate?

I switched from Cisco and Sophos to Fortinet FortiGate because it is easier to manage.

What other advice do I have?

I have been using the Fortinet FortiGate firewall for a significant time and I am very happy with it. I have seen a lot of time saved for my company from using Fortinet FortiGate. Fortinet FortiGate has helped me reduce Mean Time To Respond, or MTTR. Fortinet FortiGate helped my organization consolidate all of the tools in one application. This product does not require any maintenance from my side. I would recommend Fortinet FortiGate to other organizations because it is a one-stop shop for all security features in Fortinet, and I can manage everything on the same dashboard. The vendor can contact me in case they have questions regarding my review. I wish to be anonymous at the moment.

I would rate Fortinet FortiGate in general as a nine.


    reviewer1536771

Comprehensive security features streamline internal segmentation and reduce device dependency

  • August 11, 2025
  • Review provided by PeerSpot

What is our primary use case?

In the last months, we use Fortinet FortiGate for internal segmentation firewalls and also for the OT for the production to separate ICS components; that's the most reason why we implemented a Fortinet FortiGate firewall.

What is most valuable?

The most valuable features of Fortinet FortiGate that I found are its next-generation firewall capabilities with stateful inspection and antivirus, along with features such as a reverse proxy that are missed by some other firewall products such as Palo Alto or Check Point. We have a product suitable for the mid-sized market where we can handle all necessary features without the need to build every security feature with a separate device or product; thus, Fortinet FortiGate offers the completest feature set for a firewall on the perimeter to the internet or for internal segmentation.

What needs improvement?

The main issue we have dealt with in the last few months is the number of vulnerabilities, which has caused concerns for both customers and integrators regarding whether Fortinet is a secure product; this has affected my rating, as it is why I do not give a ten, instead rating it an eight. The feature set works, but the excessive vulnerabilities bring risks, necessitating upgrades and patches, which complicate matters.

For how long have I used the solution?

I have been working with Fortinet FortiGate firewall for more than 10 years.

What do I think about the stability of the solution?

We do not have any problems with the stability of the Fortinet FortiGate product, but we have had problems with vulnerabilities. There are many vulnerabilities in the last few months, leading some customers to question whether Fortinet is a really secure product, which has created issues for us.

What do I think about the scalability of the solution?

For Fortinet FortiGate's scalability, we have many different appliances available, and for the internal segmentation as well as the firewall components in the OT, the scalability is very good, so we do not face any problems there. That's one of the main reasons we use Fortinet FortiGate—because there are many different appliances available and we can select the one that we need without having to buy a bigger, more costly appliance.

How are customer service and support?

My experience with Fortinet FortiGate customer service and technical support is that when we need assistance, we receive fast and competent support. We are certified with this product, and we do not encounter any problems, as they are quick and possess the know-how that we need.

How would you rate customer service and support?

Positive

What about the implementation team?

Most issues are related to integration and operations, and since I'm only a consultant, I am not directly involved in these aspects. Engineers handle the implementation and operations, and while I know they use third-party products to integrate different firewall policies, I do not have any negative feedback regarding the implementation, so I cannot compare Fortinet FortiGate against other products.

What other advice do I have?

In the last 12 months, I only worked with Guardicore, but now other products are coming up: ColorTokens and Illumio, though I do not have any experience with these two products. We have many collaboration tools such as Webex Teams and others; however, I only use them as a usual user and not as an administrator of these tools. I do not have any experience with Fortinet FortiGate's SD-WAN. I know the product but do not have experience with Fortinet Unified SASE; as I mentioned earlier, my focus in the last months was on internal segmentation, which means I could not use a cloud solution. I do not have any experience with Fortinet FortiGate's data center solution. There have been no benefits or improvements for the organization since the deployment of Fortinet FortiGate.

Overall, I would rate Fortinet FortiGate an eight out of ten.


    Rajeew Perera

Cost-effective and simple to configure and manage

  • August 06, 2025
  • Review from a verified AWS customer

What is our primary use case?

Fortinet FortiGate is mainly used for next-generation firewall features.

How has it helped my organization?

Most of our customers primarily use FortiGate as a general-purpose firewall and for remote work. During COVID, they needed to enable the SSL VPN licenses, which was a straightforward process, and they benefited greatly from that. However, apart from this, I don’t see a significant differentiator between FortiGate and other firewalls.

Most of our implementations are standalone. We have a few integrations as well with Active Directory and other things. It is pretty straightforward, and we have not had any issues.

What is most valuable?

The main value comes from the simplicity of the product in terms of configuring and managing.

What needs improvement?

Their user interface could be improved from a configuration perspective.

For how long have I used the solution?

I have personally used it for about five years, but the organization has been using Fortinet FortiGate for the organization and customers for about 10 years.

What do I think about the stability of the solution?

Stability is excellent. We have not had issues from the product itself.

What do I think about the scalability of the solution?

We have deployed Fortinet FortiGate from 50 user locations to 100-200 user locations. We have not had any issues with any of those models.

How are customer service and support?

I would rate their support an eight out of ten. There's always room for improvement.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We are a small system integrator and an authorized partner for Fortinet FortiGate, Cisco, Cisco Meraki, Palo Alto, Sophos, and Check Point. We cater to the SMB and upper SMB market and some enterprise customers. Most customers do not require fully fledged integrated solutions.

In Sri Lanka, there is about 40% market penetration for Fortinet. They have partnerships with two telcos, so most corporates with MPLS links who wanted to move out with the operator are offered managed SD-WAN solutions using Fortinet FortiGate.

We have Cisco customers as well, including local customers and global customers whom we support using Cisco firewalls. Comparing Cisco and Fortinet firewalls is challenging. You cannot compare a Ferrari with a normal Nissan sedan from a product and feature perspective. The SMB market segment and the upper SMB market segment are very price-conscious. Cisco does not offer firewalls that are competitively priced for this market segment, especially compared to Fortinet's offerings. They only recently released the 200 series, which can compete with the FortiGate 50 models that we sell.

How was the initial setup?

Fortinet FortiGate is pretty straightforward compared to Cisco.

It is mostly on-prem. One or two clients are using it on the cloud.

What was our ROI?

Our customers get their ROIs on the price points that we sell in this market.

What's my experience with pricing, setup cost, and licensing?

For the market and the segment that we cater to, the FortiGate pricing structure is sufficient.

What other advice do I have?

I would rate Fortinet FortiGate a nine out of ten.