LiongardIQ
LiongardReviews from AWS customer
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Connections to everything
What do you like best about the product?
The connection into the majority of our tool stack across multiple vendors is extremely helpful
What do you dislike about the product?
Current integration limitations are holding this tool back from being a top tier for us.
What problems is the product solving and how is that benefiting you?
Liongard is actively solving a portion of our automated documentation, additional monitoring and alerting capabilities, and billable user counts
Essential tool for all MSPs
What do you like best about the product?
Liongard is critical component for automated documentation and change detection/alerts across multiple platforms. They have a significant scope of inspectors that covers PSA, RMM, Security tools, major networking brands, and the full 365 stack. The historical time to show snapshots of previous configuration states is absolutely essential.
What do you dislike about the product?
Not that I dislike this aspect, but more of an FYI. Do not rely on LionGard to provide real-time alerts. Inspectors can only run as often as 8 hours. This is not the same as a 24/7 SOC.
What problems is the product solving and how is that benefiting you?
LionGard fills a gap in the MSP space between RMM, live network monitoring/discovery, and manual documentation.
Great product for network visibility and change tracking.
What do you like best about the product?
Support is always available. The interface is fairly intuitive.
What do you dislike about the product?
Documentation can be confusing. Interface is not intuitive enough.
What problems is the product solving and how is that benefiting you?
Microsoft scanning requires too much preparation to do in the tennant.
One of the best tools I've ever used!
What do you like best about the product?
The idea of having all your information in one place has no price. They are adding new inspectors almost every month, which gives you more visibility and better information about your clients. Their monthly meetings are a good resource because they not only show the highlights of the latest releases but they show you what they will release next month.
What do you dislike about the product?
Sometimes support doesn't reply quickly with the final solutions, and you need to wait until the development team gets involved. Other than that, I have no other dislikes about the product.
What problems is the product solving and how is that benefiting you?
We are solving visibility problems and also documentation issues. Benefits are the ones you get when you have a daily snapshot of your client's information, and you can see what changed.
Recommendations to others considering the product:
Go ahead and try the product!
Hedge Against the Human Element
What do you like best about the product?
Liongard has several upsides in our workflow. The primary usage is change tracking and automated documentation, which works exceptionally well with their supported integrations. Between auto and manual discovery, we can map out just about every part of a small business network, and not only have that data our finger tips, but synchronized with our PSA and Documentation platforms. The data is always available, and the change tracking has allowed us to catch mistakes made by both employees and customer misunderstandings. The reporting and alerting components are just icing on the documentation cake. Where we used to have to rely on a variety of workflows among different platforms, Roar has been able to replace many of those functions, giving us a single pane for managing alerting templates. The robot really does all the work, and while we still need humans to connect inspectors, we no longer have to wonder if the documentation is current. With their ability to sync to many MSP tools, Roar is a platform agnostic solution for the ubiquitous problem of making sure documentation is up to date.
What do you dislike about the product?
I dislike that I cannot fully displace staff with the robot. I'm waiting for a day that Roar can fully onboard an environment from A to Z without human involvement, but alas, that's not likely to happen.
What problems is the product solving and how is that benefiting you?
Personally, I have use Roar to review ticket completion and to confirm offboarding processes being followed. Many customers are sensitive to SaaS consumption billing such as O365 licenses, and I am able to use Roar to correlate data from the time a ticket was worked to the time an inspector was run, and confirm if our techs have actually been removing and disabling licenses when offboarding employees. From a tech perspective, there is a high level of value in firewall and switch change tracking. When a customer calls in to say something is not working and asks what changed, I can look at a device changelog and know exactly what changed, as well as what didn't. The data is priceless.
Awesome product with AMAZING support and developer engagement!
What do you like best about the product?
Liongard is easy to deploy and to add inspectors for data gathering and continued monitoring and flexible asset documentation
What do you dislike about the product?
It can be a little overwhelming with all the features and inspectors available
What problems is the product solving and how is that benefiting you?
Day-to-day documentation is always up-to-date on many systems due to IT Glue integration
Liongard - Reporting, Documentation, Visibility and so much more!
What do you like best about the product?
Liongard continues to exceed expectations. The ability to collect data from multiple systems and bring them into a single portal has significantly reduced troubleshooting and billing time. I'm able to get a very clear view of all business sytems.
What do you dislike about the product?
No dislikes at this point. Liongard has been very transparent about any pricing changes or how things function.
What problems is the product solving and how is that benefiting you?
Liongard is able to connect multiple sources of data, which helps understand coverage, service issues, and a better understanding of our customer environments. This ability saved us money in licensing fees and found many billing errors.
The onboard was amazing. The documentation is the best I have ever used.
What do you like best about the product?
I don't have to call for assistance when using the documentation provided. Getting some of the services and devices connected can be a real time consumer.
What do you dislike about the product?
I don't currently have any dislikes. The software functions well in our environment.
What problems is the product solving and how is that benefiting you?
Access to what happened. It's the benefit I was looking for and it delivers.
Recommendations to others considering the product:
Stop wasting time and do it. You will find new ways all the time that it adds efficiency to your service delivery.
Liongard Roar is the best product of its kind out there
What do you like best about the product?
Ease of use & configuration, stellar support & sheer value!
What do you dislike about the product?
The enhanced inspector pricing could be better, and the Windows inspector misses out on many obvious data points that one would expect to see in this type of product.
What problems is the product solving and how is that benefiting you?
Augmentation of existing Business Intelligence and Sales workflows to help drive value, increase MR and identify opportunities
Liongard is super useful!
What do you like best about the product?
Liongard has an easy to use UI, great documentation at their website, and makes it easy to find highly-valuable data FAST! It's easy to onboard users into the system and implement it into any environment. Change detection makes keeping an eye on customer environments very easy and the Reporting has helped us out plenty of times. Liongard is a great product!
What do you dislike about the product?
There's not much to dislike with Liongard. Preventing users from seeing all of the data in the platform can be a little burdonsome but other than that Liongard is great!
What problems is the product solving and how is that benefiting you?
We're able to detect changes in our customer environments easier. We're also saving money by keeping an eye on unnecessary spend thanks to the Metrics feature in Liongard.
Recommendations to others considering the product:
Be sure to use the Liongard System Inspector Summary to save time answering a ton of questions!
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