LiongardIQ
LiongardReviews from AWS customer
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Comprehensive Change Monitoring
What do you like best about the product?
Liongard is easy to implement and maintain and allows me to create detailed alerts for many different systems that allow our organisation to monitor and support our customers more efficiently.
Their customer support is friendly, quick to respond and very helpful.
Their customer support is friendly, quick to respond and very helpful.
What do you dislike about the product?
When inspectors fail, they can throw errors that aren't documented, making them difficult to troubleshoot.
What problems is the product solving and how is that benefiting you?
It allows us to consolidate most of our alerting system into one platform as Liongard has inspectors for a large amount of platforms and systems.
Liongard
What do you like best about the product?
Alerting is easy but also (if you don't mind learning JmesPath) customizable. Liongard gathers the data and gives you alot of built-in metrics but gives you the power to write simple code to then create alerts for any of the data it pulls in. The ability to see change detections alone is worth the price of admission.
What do you dislike about the product?
No realtime alerts, development is active but slow
What problems is the product solving and how is that benefiting you?
Liongard is able to fill in the alerting gaps. If it's information that it gathers, you can report on it!
Excellent Product, but the backend Customization has a steep learning Curve
What do you like best about the product?
Liongard is excellent at Providing deep data on the devices that it can see, and tracking the changes you want / need to know about. It can cover a huge range of devices, and is highly customizable, so if the data you want is not available by default, you can probably get it in another way. The integration with our Ticketing system has been straightforward and painless.
The support team is excellent and response times are always fast. The front line support is not afraid to let you know when something is beyond what they are working on and escalate to an appropriate level to get results as fast as possible.
I am in Liongard daily looking at changes on the networks that I manage, and the long history makes tracking issues easy
The support team is excellent and response times are always fast. The front line support is not afraid to let you know when something is beyond what they are working on and escalate to an appropriate level to get results as fast as possible.
I am in Liongard daily looking at changes on the networks that I manage, and the long history makes tracking issues easy
What do you dislike about the product?
While the default information is plentiful, if there is data you don't want, there is a steep learning curve in how to make your customizations. Each inspector has a different Data Print that it provides as a JSON object, and your customizations are built using JMESPath queries against them. Because of the large amount of data returned, the Data Prints are very large, so knowing what to query can be difficult
Our implementation is still not entirely complete, because some of the inspectors have very specific requirements before they work properly, and it has been very time consuming to get in place. Specifically, inspecting Child Tenants and working with the GDAPs required has not been easy.
Some of the default inspectors are not helpful. and Example is one of the changes that is tracked by default is system information on SonicWALLs. This field includes the device uptime, so it records a change on every inspection, making the metric for tracking changes significantly less valuable.
The formatting on the reports is decent, until you try to export them, at which point they become very difficult to read.
Our implementation is still not entirely complete, because some of the inspectors have very specific requirements before they work properly, and it has been very time consuming to get in place. Specifically, inspecting Child Tenants and working with the GDAPs required has not been easy.
Some of the default inspectors are not helpful. and Example is one of the changes that is tracked by default is system information on SonicWALLs. This field includes the device uptime, so it records a change on every inspection, making the metric for tracking changes significantly less valuable.
The formatting on the reports is decent, until you try to export them, at which point they become very difficult to read.
What problems is the product solving and how is that benefiting you?
As an MSP, we have trouble with Change tracking, and Liongard is very good at that. We have been able to use the change tracking to identify breaches, and causes of system failures. It also helps us to stay on top of our documentation
Attack Surface Management
What do you like best about the product?
All possible attack vectors are accounted for. Integrations into industry leading platforms for direct flow of information, and when I want the information, I know I can get it in Liongard.
What do you dislike about the product?
Reports are not "pretty". Information is there, but you have to understand what you are looking at. Customers would be confused.
What problems is the product solving and how is that benefiting you?
Liongard shows all surfaces of attack, and alerts to any change. Retaining logs information for 18 months.
Liongard for MSSP's.
What do you like best about the product?
I like how easy it is to use. The reporting features are also great. You can customize some of your own reports for various clients to give you some great details needed for any changes that are also going on for your environment to aid you in you monthly billing for your clients. It is relatively easy to implement into your own environment and client environments. We have not had a need to reach out to customer support much lately because the system is fairly easy to use. We do frequently use this portal to look for changes in our client environments when any kind of issues happen. We found it relatively easy to integrate Liongard into our day to day and monthly reporting.
What do you dislike about the product?
The UI has not had a lot of ease of use updating done lately. It would be great to see the UI a bit more user friendly and intuitive.
What problems is the product solving and how is that benefiting you?
Ease of use to determine changes in client environments that most other systems do not have on their own or are not able to send to a single dashboard for aggregated reporting.
The only choice for change detections
What do you like best about the product?
My favorite thing about Liongard is the ability to connect all of our clients systems and applications easily, as well as implement automated documentation and change detection across all of those systems.
What do you dislike about the product?
There is nothing to not like about Liongard.
What problems is the product solving and how is that benefiting you?
Liongard allows us to have all of our clients data in one place with a standardized name and ability to query very quickly.
Provides valuable data from a range of sources that helps generate meaningful insights
What do you like best about the product?
The range of data it can pull from the various data sources is amazing.
Out of the box the integrations and inspectors matches our tech stack almost entirely.
Puts so much useful information at your finger tips and you can go back 18 months which is amazing for support and trying to determin when something happened
Out of the box the integrations and inspectors matches our tech stack almost entirely.
Puts so much useful information at your finger tips and you can go back 18 months which is amazing for support and trying to determin when something happened
What do you dislike about the product?
There is no way to change the data except with JMESPath which is a little limiting. Also cannot add any custom inspectors.
Currently also no way to report on changes
Currently also no way to report on changes
What problems is the product solving and how is that benefiting you?
Gathering information from disparate systems and storing them all in one place. The integrations with IT Glue allow us to consolidate and report on information that would otherwise have to be done in separate reports
All the alerts you can imagine for your servers
What do you like best about the product?
The ability to set up pretty much any kind of alert we might come up with. It's very flexible when it comes to monitoring, and not only for servers, but for cloud systems as well.
What do you dislike about the product?
There is nothing I can think of that I feel I don't like about Liongard. If you have any issues, there's a lot of documentation you can consult and support.
What problems is the product solving and how is that benefiting you?
It's helping us to receive alerts for any cloud systems and servers we want, making our lives easier and it does streamline our operations.
Possibly useful if you don't already have a way to track changes, but support is brutal.
What do you like best about the product?
If you don't have any other tools to track changes, Liongard will do that (for the most part).
What do you dislike about the product?
Our onboarding was a disaster. We lost weeks of manhours deploying agents as Liongard reccomended, only to be told that they were discontinuing support for that agent as soon as we finished.
Support regularly takes a month or more to first respond to a ticket. If you can find what you need from other users, you're good. If it's a problem with the tool that LG needs to address, good luck.
When our salesperson left the company, we did not hear anything from our new rep until we emailed them to cancel. Then we ran into a whole new set of problems. They say we signed up for a 1-year committment after our initial 1-year contract, but they can't provide us with the signed contract. Trying to give them notice has even turned into a pain, with them making offers and bringing 3 other people into the email chain, but refusing to actually just let us cancel service.
I've never worked with an MSP vendor this disorganized, it feels like it's a dark pattern sort of thing to make it difficult to leave.
Support regularly takes a month or more to first respond to a ticket. If you can find what you need from other users, you're good. If it's a problem with the tool that LG needs to address, good luck.
When our salesperson left the company, we did not hear anything from our new rep until we emailed them to cancel. Then we ran into a whole new set of problems. They say we signed up for a 1-year committment after our initial 1-year contract, but they can't provide us with the signed contract. Trying to give them notice has even turned into a pain, with them making offers and bringing 3 other people into the email chain, but refusing to actually just let us cancel service.
I've never worked with an MSP vendor this disorganized, it feels like it's a dark pattern sort of thing to make it difficult to leave.
What problems is the product solving and how is that benefiting you?
We originally signed up to get change notifications for 365 and local AD accounts.
Great way to audit modifications
What do you like best about the product?
Audit trials, alerts, ease of use, ease of implementation. Huge amount of articles in their KB.
What do you dislike about the product?
There's not a lot of information in the web.
What problems is the product solving and how is that benefiting you?
Mananing alerts and possibly unwanted notifications with it's in-depth audit.
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