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External reviews
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Focus on cloud-native protection and robust detection capabilities improves monitoring
What is our primary use case?
What is most valuable?
What needs improvement?
For how long have I used the solution?
What was my experience with deployment of the solution?
What do I think about the stability of the solution?
What do I think about the scalability of the solution?
How are customer service and support?
How would you rate customer service and support?
Neutral
How was the initial setup?
What's my experience with pricing, setup cost, and licensing?
What other advice do I have?
Which deployment model are you using for this solution?
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Gives real-time visibility and helps to articulate constantly-changing landscape
What is our primary use case?
We use Sysdig Secure to gain visibility into our runtime workloads. We use a whole bunch of security tools to scan our images before they get deployed into our production clusters. We needed a tool to give us runtime visibility and threat detection.
By implementing Sysdig Secure, we were trying to see any gaps. When an image is running, we wanted to see if any high or medium-scale vulnerabilities were picked up during the scanning and were running in a live workflow. We understood that we had a gap there. If there was a threat for us, we wanted to make sure that we knew and that we could scan our environment for any zero-day threats or vulnerabilities in general.
How has it helped my organization?
The main benefit for me personally is being able to articulate the ever-growing, dynamic, and constantly changing landscape. Just today, in a management leadership call, I was able to demonstrate that although we are solving a lot of these vulnerabilities, we are picking up new vulnerabilities each and every day. It allows me to articulate the importance of information security with actual real-time data.
Sysdig's runtime insights help us detect and respond to threats that are happening in real-time. We can look at Sysdig dashboards or run reports to see precisely what happens in our runtime environment. A good use case of this was that when zero-day vulnerabilities came out, we could scan our environment to see if the vulnerabilities apply to any of our production workloads.
Sysdig Secure helps us prioritize issues and distribute work. We are a small company, so we do not have multiple security or dev teams. We have two or three guys on my team. Having the ability to focus on critical vulnerabilities is crucial. It does not make sense to prioritize low-level threats when we have limited time.
We do not use live threat investigation features as much as we would like because of different priorities, but it is something that we do use. Over time, it shows us whether we are putting the right effort into resolving issues. For example, when we look at the dashboard scene over a 30-day period, we can see whether the critical vulnerabilities are increasing or decreasing. It lets us know whether we are on the right track.
We are currently using agentless scanning. Deploying it onto our cluster has enabled us to get full visibility into what is running on our cluster.
Sysdig provides us with the contextual awareness we need to create an immediate incident response strategy. It provides links to the threat and explains the threat and the resolution possible. It equips us with the right information to make a decision on whether to address the threat immediately or take a risk in terms of deploying remediation.
Sysdig has not enabled us to reduce the number of security tools we use. We were not using anything before Sysdig, and after choosing Sysdig, we did not have a need to look at anything else.
Sysdig has not helped reduce external SOC costs. We are a very small business, so we do not have the budget for an external SOC. However, it has definitely alleviated the pressure to look for one and to source an external SOC. We have a project history to look at a virtual SOC and leverage tools that we do have, and Sysdig is a part of that. There is definitely a saving there because we have not had the need to go out and look for an external SOC.
Sysdig has helped reduce the percentage of workloads that have security exposures that put the organization at risk. It has reduced the workload, mainly from an understanding of where we can assign work to cover the most ground in terms of resolving vulnerabilities.
What is most valuable?
The most valuable feature is the level of support that we get. Our solutions or customer success representative is very valuable. I see them as an extension of our security team. In terms of the product itself, it is able to very clearly give us where we are in terms of security and threats in the environment.
What needs improvement?
Reporting can definitely be better. Live dashboards should be configurable for a longer period of time rather than 30 days. Being able to go back in time to compare six months ago to today would be valuable.
For how long have I used the solution?
We have used Sysdig Secure for a few years. We have probably gone through two renewals.
What do I think about the stability of the solution?
It has been extremely stable. We have never had any issues with it. I would rate it a ten out of ten for stability.
What do I think about the scalability of the solution?
I would rate it a ten out of ten for scalability. We have not had any issues. It has not been slow or anything like that.
We have approximately 25 people using this solution. They are from the engineering team and the DevOps team.
How are customer service and support?
I would rate their customer service an eight out of ten purely because I have it in a proactive manner. I meet our solutions engineer every fortnight, so I usually do not require support at all.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We were not using any similar solution previously.
How was the initial setup?
It was extremely straightforward. We just installed the agent, and then we could see the dashboard light up. It took a few hours.
It is deployed on the cloud. The cloud deployment is at one location, but the agent is installed at multiple locations.
What about the implementation team?
One person was involved in its deployment.
What was our ROI?
We have definitely seen an ROI time-wise and resource-wise. I feel that I have an extension to our security team with this service. It gives us a lot of visibility that we would not have otherwise. It has saved 50% of an information security professional.
What's my experience with pricing, setup cost, and licensing?
I am always going to say that it could be a little bit cheaper. I do feel that it is a little bit on the expensive side.
What other advice do I have?
If you have the right approach to resolving vulnerabilities, it is an extremely useful tool. It is not useful if you plan to just have it deployed and not take action on any of the vulnerabilities.
I would rate Sysdig Secure a nine out of ten. If it has better reporting capabilities to visualize trends over time, it will be a more complete product.
The solution gives us visibility into our configurations, so we can compare them to best practices
What is our primary use case?
We use Sysdig for cloud and Kubernetes posture management, including Kubernetes workload security, image vulnerabilities, and pipeline vulnerabilities. We use it across 2 of our cloud vendors: AWS and GCP.
How has it helped my organization?
Sysdig helps us improve the maturity of our cloud and Kubernetes posture. Before implementing Sysdig, we did not have alot of visibility into what our developers were doing. We had lots of observability tools, but we didn't have any security observability tools. We wanted to ensure we could see what was being done from a configuration standpoint and compare that to best practices. We also wanted to detect and respond to any threats that might appear on the Kubernetes side of things.
It allows us to fill any gaps within our configuration. We don't have regulatory compliance requirements within our business, but we still want to adopt the best practices, and Sysdig enables us to identify gaps efficiently. Sysdig has its own ranking to push the critical priorities to the top. We can apply these standards, like ISO, CIS, NIST, etc., to improve the security posture in our cloud or Kubernetes environment.
What is most valuable?
Sysdig is user-friendly. Many other vendors we seriously considered had vast, complicated interfaces. Sysdig makes it quick and easy to do what you need to do. That's one thing I like about the platform, It takes you seconds to find what you want. There are not a lot of submenus or complex UI components.
The other valuable feature is runtime detection. The enhanced visibility they have within Kubernetes is longer than the workload. The visibility and the depth of information make a security professional's job a lot easier. It helps us sleep at night because we know that can get information about threats that we need when we need it.
What needs improvement?
Sysdig's biggest weakness is dashboarding and reporting. You already have access to the data and can get everything you need, but we also need the ability to summarize the information quickly in a format that senior leaders can understand. We report to the executive level and global board. I need to roll all that in-depth information into a quick summary, and their maturity level isn't there. I'm seeing that on the future road map, but it isn't there now.
For how long have I used the solution?
We have used Sysdig for about 8 months.
What do I think about the stability of the solution?
We haven't faced any performance problems or downtime, which is one reason we selected Sysdig. The competitors are so slow. It takes 3 or 4 times longer to open their platforms than it would open Sysdig.
What do I think about the scalability of the solution?
Sysdig is incredibly scalable from the perspective of adding accounts and clusters. We do everything in code, so that makes it easy for us. We add it to the right repo, and it just pushes it out. We haven't had many scalability problems.
We don't have hundreds of thousands of accounts or clusters. We're relatively small—around 150 clusters. Because our guys have done everything in code, it's quite easy for us to scale up and down when required.
How are customer service and support?
I rate Sysdig support 8 out of 10. We have an assigned Sysdig Solutions Architect who we meet with every 2 weeks. He goes above and beyond. He's extremely attentive to our tenancy and requirements. I get messages from him saying, "Oh, I've been working on this. Here's a solution to that thing you're talking about." or 'I've just checked these reports for you and found this."
The proactiveness of the support has been fantastic. Every time we mention something in a meeting that we're trying to do, he proactively takes that as an investigation topic and looks into it. He'll provide the solution even though we might not have asked him to investigate it. He's my main source of product support, but we also go through the service desk for more BAU requests and problems.
How would you rate customer service and support?
Positive
How was the initial setup?
The deployment is straightforward on the Sysdig side, but internal politics always make things difficult. The instructions to deploy are simple. It took less than an hour to deploy it across our entire environment. We have two cloud engineers responsible for deploying and maintaining it.
Like everything, Sysdig requires maintenance after deployment. I've been in tech for more than a decade, and we're always hoping for a product that we don't need to worry about after deployment. No matter what product it is, there's always maintenance to some degree, but it isn't a headache.
It comes down to proactive account management. Sysdig contacts us directly when they roll out updates. I'm happy to sit on the call and run through what needs to be done or any concerns. There is obviously some type of maintenance we need to do on the product over time. It isn't too difficult.
What's my experience with pricing, setup cost, and licensing?
Sysdig is competitive. The quality matches the pricing. Obviously, everyone wants things to be cheaper, but if you're realistic, you acknowledge that quality service comes with a price. Sysdig is the gold standard for Kubernetes, and I wouldn't choose anything else. We live in Kubernetes. Everything is containerized, so that means a lot to us, and we're willing to make an investment.
Other businesses I know are only getting started with Kubernetes, so cost might hold them back, but Sysdig's rules engine is open source, so you can try some of their core features for free.
Which other solutions did I evaluate?
In addition to Sysdig, we looked at Aqua Security, Palo Alto, Check Point, and Wiz. Check Point and Palo Alto had complicated interfaces like they had acquired and smashed other products into one interface. One of them was using Sysdigs open-source engine that they had implemented incorrectly, so we decided if others are using Sysdig's engine we might as well go to Sysdig to get the best experience.
We decided not to go with Wiz because it was more compliance-focused and didn't have much to offer in the container security space. We're more focused on container security than posture management and compliance. That was more like an add-on for us. Aqua was ridiculously expensive, and we didn't feel like we were getting more value than we would from Sysdig.
What other advice do I have?
I rate Sysdig 8 out of 10. If you're looking for a Kubernetes security platform, Sysdig is the market leader.
Which deployment model are you using for this solution?
Provides many strong features like security, network access management, and vulnerability management
What is most valuable?
Sysdig Secure has many strong foundational features like compliance and benchmark, security, network access management, and vulnerability management.
What needs improvement?
Banks and financial institutions cannot use Sysdig Secure because it doesn't sell SaaS-hosted versions for under two hundred working nodes.
For how long have I used the solution?
I have been using Sysdig Secure for one month.
What do I think about the stability of the solution?
I have not faced any stability issues with the solution.
I rate Sysdig Secure an eight or nine out of ten for stability.
What do I think about the scalability of the solution?
It is very easy to scale Sysdig Secure. Around ten users are using the solution in our organization.
I rate Sysdig Secure a nine out of ten for scalability.
Which solution did I use previously and why did I switch?
I have experience with Aqua. Sysdig Secure has features like network monitoring and an open-source threat detection engine, which Aqua does not have.
How was the initial setup?
The solution's deployment is very easy and can be done in ten minutes.
What about the implementation team?
Sysdig Secure has two agents: one for network monitoring and the other for security sites. You can install one agent if you would like to see network monitoring. You can deploy two agents if you would like to see network asset management and the security site.
What other advice do I have?
I compared Sysdig Secure with other solutions like Aqua by opening a demo trial account and examining its features and benefits for one month.
Overall, I rate Sysdig Secure a nine out of ten.
Which deployment model are you using for this solution?
A cloud solution for monitoring K8s clusters with AWS
What is our primary use case?
We use the solution for monitoring clusters on the AWS account. We also do some proofs of concept. They have implemented a way to view the logs.
What is most valuable?
The solution has connection with cloud providers with the development abilities.
What needs improvement?
The solution could allow us to see the wireless Internet cluster and select the data inside it.
For how long have I used the solution?
I have been using Sysdig Secure as a partner for two months.
What do I think about the scalability of the solution?
There was an error. In the beginning, we couldn't connect with some other AWS account, we have to open a case to the support.
I rate the solution’s scalability a seven out of ten.
How are customer service and support?
We have a direct contact with the support.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup is not easy. We have to connect the AWS account to Sysdig Secure.
What other advice do I have?
Sysdig Secure is a good tool for understanding and monitoring the security cluster.
Overall, I rate the solution an eight-point five out of ten.
Which deployment model are you using for this solution?
A solution provides security across the life cycle for containers, Kubernetes and cloud services
What is our primary use case?
We employ SQL for vulnerability scanning, compliance scanning, security intrusion detection, and drift detection.
What is most valuable?
We appreciate this feature, especially when combined with CD monitoring. The implementation of requested features has been remarkable, such as scanning for compliance in CRM processes for the US government. We heavily rely on this feature to assess compliance with federal requirements.
What needs improvement?
Perhaps, it could support more custom implementations, as our company utilizes custom implementations rather than standard ones. Configuring it requires a deep understanding and adjustment to our specific needs, which took some time. Other than that, I'm unsure about potential improvements.
We were considering the possibility of compartmentalizing their tools. Currently, in Sysdig Secure, they bundle multiple features, and we are unable to use them individually. For instance, if we only need compliance scanning, we have to deploy the entire secure package. This is because of the way their agent functions, but I can't delve into more details.
For how long have I used the solution?
I have been using Sysdig Secure for the past 4 to 5 years.
What do I think about the stability of the solution?
Currently, I would rate it around nine to ten. In the past, it was approximately five to six. There have been significant improvements in the last two weeks.
What do I think about the scalability of the solution?
It heavily depends on the features used. We've encountered some bottlenecks due to the architecture of the agent, but I can't elaborate. Other than that, we're using Kubernetes with over thirty thousand services on the masters, and it can handle all of them. Scalability is generally good, unless dealing with specific workloads that pose challenges, but I can't provide details.
How are customer service and support?
We regularly reach out to them with any questions, even minor ones, as that's the support they offer us. I'm not sure if we're considered a valuable customer or if this level of support is standard for everyone, but they always encourage us to ask about anything. So, we frequently ask questions, even simple ones like constructing a proper query from their perspective, and they assist us with these tasks.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We consistently explore new solutions through proof of concept to assess if there's anything that could potentially replace or offer superior features. Thus far, we haven't come across anything that comprehensively covers all the features Sysdig Secure has, while also maintaining the same level of support and documentation.
How was the initial setup?
Initially, it was challenging. The documentation was insufficient, but over the years, there has been significant improvement. They now offer comprehensive, step-by-step documentation, including Helm Charts, making deployment, especially for those using Helm, quite straightforward in my opinion.We initially began with on-premises deployment but later transitioned to the cloud due to engineering resource constraints, finding it more manageable to handle.
The on-premises deployment took a few days, given its complexity. Now, deploying upgrades or similar tasks takes a maximum of two hours, including testing.
What's my experience with pricing, setup cost, and licensing?
In comparison to other cloud solutions, it's reasonably priced. However, when compared to in-house built open-source projects, it might be considered somewhat costly. The cost depends on whether someone sees the support provided by Sysdig as an advantage or if it's deemed unnecessary. Personally, I find the support to be excellent and consider it a good value.
What other advice do I have?
I would offer the same advice to anyone considering a new product—always compare and weigh the pros and cons based on your specific use case. Overall, I would rate it 8 out of 10.
A security scanning tool with great insight on your workloads running anywhere
What is our primary use case?
The use case involves a robust security tool. We conducted evaluations of numerous tools to enhance our security measures. This assessment extended beyond just the systems. We also considered Falco, their open-source version, and Sysdig Falco Platform. Notably, the Falco Platform is integrated into the Sysdig Secure product. The central theme here is security in the context of Sysdig Secure. This tool offers security solutions for various domains including containerized platforms, virtual machines, VDI setups, and safeguarding code repositories like GitHub and Bitbucket. Furthermore, the tool provides insights that stand out distinctly from other products available today. Despite using Microsoft Defender for our virtual machines, it doesn't match up to the comprehensive outcomes delivered by Sysdig Secure. The tool furnishes detailed reports on aspects such as Intrusive Communication, thread level, process level, network level, specific ports, ingress and egress traffic, etc. This comprehensive vantage point empowers vigilant monitoring of all activities within the environment.
How has it helped my organization?
Absolutely, it has proven to be highly advantageous, which justifies the investment despite the substantial cost of the software. The primary benefit lies in the in-depth insights it provides at a granular level. It begins from the initial deployment of workloads and extends to details like thread level and syscal level. This includes intricate information on the syscal events, the associated user, the process ID, the accessed ports, and the network level involved. What's noteworthy is that this level of insight isn't limited to real-time monitoring; historical data is also available. This allows for the examination of past events, such as the causes of downtime or failures.
Moreover, they offer a feature to enable data capture, known as "Sysdig capture." This captures data for a specified period before and after an event, typically five minutes. The captured data can then be analyzed. This includes a comprehensive view of file system activities, IO operations, network interactions, process behavior, thread actions, and more. This comprehensive data analysis aids in pinpointing the root causes of various issues. This aspect of their offering provides another significant advantage.
What is most valuable?
The tool has the capability to conduct scans initially. It can perform scans on your virtual machines, physical machines, containers, and container images. A standout feature is its ability to scan offline container images stored in your container registry. Additionally, it can scan runtime images in your cluster or on your host machine. This allows for the detection of vulnerabilities in running containers, including loaded libraries. Notably, the tool can identify which library vulnerabilities are already present in your system. An added advantage is its capacity to take action beyond threat detection. It has the ability to block access and respond to encountered threats.
What needs improvement?
There was a security concern related to a specific feature. While the feature itself was promising, it posed a challenge. The situation revolved around code scanning. If your source code is hosted within your own premises, say on Bitbucket, you naturally wouldn't want your code to be accessible to external parties beyond your company. Keeping your code base private is a standard practice.
However, in the case of code scanning using Sysdig Secure, they copy your code to their SaaS platform. This posed an issue for us. When we inquired about this, their response acknowledged the concern. In an upcoming release, they plan to enable code scanning within your on-premises environment through the assistance of an agent. This change is already in progress. While this tool stands out compared to existing solutions in the market, it's important to note that there are still some limitations to consider.
Another drawback we encountered relates to our expertise with Kubernetes. The tool can monitor Kubernetes audit logs, triggering alerts and notifications. However, it falls short in terms of taking direct action based on these alerts. There are different methods of event capture, including through system level and system calls, as well as via Kubernetes audit events. Notably, at the system level, Sysdig Secure can both detect and respond to events, allowing actions like blocking and warning. This proactive approach is effective at the system call level. However, when it comes to monitoring Kubernetes audit events, Sysdig Secure can only notify without being able to execute any further actions. It can't block access or containers. The vendor likened their role to that of a monitoring camera, observing events and sending notifications without the capacity to intervene. This limitation applies to Kubernetes audit events. Given that everything operates within our system, there is a workaround available: configuring system-level policies to block containers as necessary.
For how long have I used the solution?
I have been using Sysdig Secure for two and a half months and our company is currently planning to purchase.
What do I think about the stability of the solution?
The product is quite stable.
What do I think about the scalability of the solution?
The product scalability cannot be rated by me as I tried on few clusters and nodes only.
How are customer service and support?
They were well aware of our potential purchase, so their responsiveness was quite high. Even though the initial free trial was for thirty days, they essentially extended it to an unlimited timeframe. I can still access it, and it's functioning well. The process was swift, and we engaged in several support calls during that period.
How would you rate customer service and support?
Neutral
How was the initial setup?
The process isn't straightforward, as it involves setting up multiple components and deploying around six or seven parts. Handling this on-premises can be quite cumbersome. I wouldn't describe it as extremely complex, but it does carry a level of complexity. It was a long process as the configuration involved various internal aspects such as firewalls and URL access. This process took approximately a week, considering the need to establish the necessary access due to our on-premises setup.
We were particularly interested in deploying the solution on-premises due to our internal requirements. We were hesitant about opting for the SaaS platform due to data transfer concerns. However, an issue we encountered was that the on-premises version has a delay of six months compared to their SaaS offering. To address this, they proposed an alternative solution. If we have an AWS environment or a similar setup on our on-premises infrastructure, they can assist us in hosting the solution there. This introduces a distinct deployment model with three options: on-premises, SaaS, and a hybrid model that leverages our existing AWS setup.
What about the implementation team?
It was an in-house setup done by me by installing Sysdig secure agent on my Kubernetes cluster.
What's my experience with pricing, setup cost, and licensing?
It is quite costly compared to other tools.
Which other solutions did I evaluate?
We evaluated Microsoft Defender and Suse NeuVector but they weren’t up to the mark.
What other advice do I have?
Which deployment model are you using for this solution?
Improved our resolution time, has a nice log monitor, and the pricing is okay
What is our primary use case?
We are a cloud provider, and we use the solution to collate some issues in our environment.
How has it helped my organization?
The solution has improved the resolution time. We can detect any issue in the syslogs more quickly.
What is most valuable?
The log monitor is the most valuable feature.
What needs improvement?
I tested the solution, however, I haven't put my hands on it too much and haven't seen any issues so far.
The dashboard could be more simple and show the more important issues that are detected first. We'd like to be able to set it up so more important issues show up more prominently in the dashboard.
For how long have I used the solution?
I have been using this solution for six to twelve months.
What do I think about the stability of the solution?
The stability is very good.
What do I think about the scalability of the solution?
We have not tested the scalability. This is my first deployment.
How are customer service and support?
Our technicians do not often ask for support, however, the support is okay. The questions they asked were handled responsively.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We previously used an open source solution. This is the first solution we have used for this kind of work. We are using syslog-ng with Sysdig, and I am comparing them both.
How was the initial setup?
The solution was easy to deploy and easy to use. The technicians found that it was not too difficult to use.
The initial setup was not complex. It's easy.
What about the implementation team?
I handled the deployment on my own.
What's my experience with pricing, setup cost, and licensing?
The pricing is okay. I need the cheapest price. However, the pricing I've seen is okay.
Which other solutions did I evaluate?
I did not evaluate any other options. I plan on testing more options next year.
What other advice do I have?
It hasn't necessarily freed up time for me. I haven't noted any time to value yet.
It's a good solution and better than the open source option I tested. I need more time to test and clarify the solution. While it is okay, I expect more from it. I'd like to have something that is out of the box.
I'd rate the solution an eight out of ten.