Threat protection, spam filtering, and cloud backup solutions are essential for me.

The most helpful aspect for me is the out-of-the-box configuration, which is fairly good. It allows me to build my own custom rules and assists with DMARC, focusing on email security and domain reputation. 

Additionally, it has stopped people from frequently asking me about blocked emails, allowing them to release emails from quarantine themselves. This feature saves me time by preventing external threats effectively.

Considering it integrates with Azure, I would like to be able to effectively set up policies where people are by default included in certain settings. For instance, for email quarantine, I can't set up a global setting. Users must go through an induction session where I guide them in configuring quarantine alerts rather than having default settings based on group membership. This seems like an oversight since they already use Active Directory details. They should assign policies based on group membership, which configures these settings by default.

I have used the solution for about five years now.

I haven't had to use customer service much, however, when I have, it has been pretty good. They are responsive, meet their SLAs, and provide answers quickly. I had a problem with our cloud backup where it wasn't restoring a team properly. They went through the process and recommended a change in their platform to address the issue. They also gave me a workaround that worked perfectly, demonstrating their efficiency all the way up to the third line.

Neutral

It took me a day to set it up. I don't often set up new mail spam filters and relays. Nonetheless, it was fairly painless. I've since set up another domain, which was even easier, indicating there is maturation since the original setup.

Five years ago, I considered this, and Barracuda offered an educational price point with significant discounts for education. It provides good value. They also offer a range of training options, including setting up phishing scams for educational purposes.

I would rate the solution nine out of ten. Nothing can be a ten since nothing's perfect. 

Barracuda Email Protection is good for customers who don't have resources to manage email security. It is automated and easy to use. You just need to configure it, turn it on, and it works automatically. It's suitable for customers with up to a thousand users and does not require extensive customization.

The beauty of Barracuda Email Protection is that it is easy to manage and simple to deploy. While there is a lack of flexibility in terms of creating policies, this feature is beneficial for small customers who would prefer not to make multiple changes. 

It is also known for providing excellent support, scoring ten out of ten in that aspect. However, Barracuda faces challenges with weak reporting and integration issues, particularly with their security awareness training platform.

Barracuda Email Protection needs better reporting and more robust integration with security awareness training platforms and third-party solutions. The fraud detection capability is not well-developed, with many false positives being reported, and there's no way to tune or modify the system. 

Additionally, the solution lacks the ability to create custom rules or policies for VIP users, which is a significant drawback.

I have used the solution for five years.

For support, Barracuda is very good, rating it ten out of ten. It is considered one of the best OEMs in the industry for support.

Positive

Barracuda is good for customers who lack the resources to manage email security. It works independently without needing much management. 

However, if a customer requires extensive policy customization, Barracuda may not satisfy their needs.

Mimecast and ProPoint are other vendors, with Mimecast offering certain technologies that Barracuda does not.

Their list price is too high, but in India, the selling price is affordable at around $10 per user per year. Despite a list price possibly around $40 per user, their market price allows customers to easily buy the solution.

Whether I would recommend Barracuda Email Protection depends on the customer’s use case and budget. If there is no need for advanced DLP or custom rules and policies based on user groups, Barracuda could be a good solution. Its simplicity and ease of management are attractive, however, it may not be ideal for large teams seeking extensive customization.

I'd rate the solution eight out of ten.

We use the solution to protect against phishing, impersonation, or spam emails.

The solution's most valuable feature is impersonation detection. This feature helps users determine whether an email is legitimate because the tool scans it before it reaches the user. The solution helps identify a person impersonating another person, a decision-maker, or a CEO.

Barracuda Email Protection has one technology called Sentinel that helps stop various email threats, such as spam, impersonation, phishing attacks, and spoofing attacks.

The technology works on a supervised engine, but it would be better if it ran on an unsupervised engine.

I have been using Barracuda Email Protection for more than two years.

Our customers are happy with the solution's stability, and we haven't received any complaints from them.

I rate the solution ten out of ten for stability.

The solution's scalability depends upon your licenses, which range from 0 to 50 to 0 to 10,000. More than 50 of my customers are using the solution. Barracuda Email Protection is suitable for small, medium, and enterprise businesses.

I rate the solution’s scalability an eight out of ten.

The solution's technical support team is well-qualified and knows what the technology does.

Positive

The solution’s initial setup is very easy.

On a scale from one to ten, where one is difficult and ten is easy, I rate the solution’s initial setup a nine out of ten.

It takes less than one hour to deploy the solution.

The solution's pricing is moderate, where it is neither cheap nor expensive.

On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing a five or six out of ten.

Barracuda Email Protection is deployed on the cloud.

Overall, I rate the solution a seven out of ten.

We use the solution to filter inbound emails for spam emails.

We check the reports sometimes to see that frequent attacks and malicious emails are being blocked by the solution.

Two to three months back, we got fraudulent emails in which someone in the organization was being blamed.

According to our requirement, we gradually increase the number of users from 40 to 50 users per year. It is easy to increase the number of users for the solution.

We were satisfied with the technical support because we know the technical things. However, our head still had questions, so he was not satisfied with the support.

Positive

I've previously used Office 365, and we got a lot of spam emails with that tool. Since Office 365 used basic security, it was not as secure as Barracuda Email Protection.

The solution’s initial setup was easy.

We didn't have to pay a lot for the solution because we got it from a good vendor with a good user volume. We would have got the product at a high price from some other vendor. We also checked with other vendors, and we got the solution at the cheapest price in our region. Currently, we are paying 8.75 per month per user.

The solution is managed by our third-party vendor. Two to three months back, we got fraudulent emails in which someone in the organization was being blamed. We complained about it to our ISP or third-party provider managing the solution. They might have taken some action, and currently, we are not getting those types of emails.

I would recommend the solution to other users.

Overall, I rate the solution a nine out of ten.

The solution is useful for archiving. We archive emails and search our mailboxes.

The archiving and search features are very good. It is easy to integrate Barracuda with tools like Exchange.

The solution must provide security gateway features. It must enable users to archive emails for a specific period. The tool must allow organizations to extend the storage capacity by at least 10%. It must enable the extension of storage to an external drive. We faced problems when the storage became full. We use an on-premise solution, and it reached maximum capacity.

The product must enable bulk user management. It would be helpful if we wanted to get PST files for bulk users. Currently, when we need to get PST files for a group of people, the administrators have to do it individually. It would be good if we could upload it in an Excel sheet. It will be great if we can search for inactive users.

I have been using the solution for six to seven years.

I rate the tool’s stability a nine out of ten.

I rate the tool’s scalability a nine out of ten for the archiving features. It is suitable for medium-sized businesses. My organization has more than 200 employees. My previous organization had 300 to 400 users.

The support team fixes our problems. I have had a positive experience with support.

The price is similar to that of Microsoft 365. There’s only a 4% to 5% difference between the prices of Barracuda and Microsoft 365.

Microsoft 365 provides a lot of features. If Barracuda and Microsoft 365 cost the same, we would choose Microsoft 365.

I will recommend the product to others. Overall, I rate the tool a nine out of ten.

We use Barracuda primarily as an email gateway. It also integrates with the Microsoft 365 platform.

It provides anti-spam protection and all the various anti-spam aspects of email management. We generally use it with products other than Microsoft, so we're very happy to have Barracuda available.

We have a good experience with it. We consider Barracuda very efficient and easier to manage than other products, especially Microsoft products.

I like that I have less work to do analyzing the spam and overall email flow. And when I need to analyze the traffic flow, I can always find answers to any issue.

I'm quite satisfied with the graphical user interface for Barracuda products.

Moreover, it has AI protection. Based on the results I've seen, I'm quite satisfied with the product. 

Regarding Barracuda Email Protection specifically, I'm quite satisfied. I think there's room for improvement in their other products, especially their cloud firewall protection and ZTNA offerings.

Moreover, prices could be more granular, especially for the small business area. Typically, in Italy, the majority of our customers are small businesses. It would be better if the prices could be adjusted for small businesses.

I have been working with Barracuda products and have been for some years. We (my company) started with their on-premises solution and are generally trying to move to a cloud version.

I consider it quite stable. Barracuda has efficient support in case of incidents, and we're satisfied. I'd rate it a nine out of ten for stability.

I'd rate it a nine out of ten for scalability. We have three customers, and we are trying to move other customers from on-premises solutions to Barracuda.

The  customer service and support could be improved if the support were available directly in Europe. Currently, the support is often managed from India, so we sometimes need to wait due to the time zone difference. It would be quicker and better if the support were provided by European staff.

We use Sophos mobile with one customer, and so far, we're satisfied.

The setup is quite simple, but it does require a little training, as with all other products. Fortunately, Barracuda offers resources for that.

The deployment takes a day. It is very easy.

However, Barracuda integration's capabilities depend on the specific infrastructure. If you have Microsoft protection, the integration is quite good. We haven't had any problems when customization was needed.

Barracuda licensing model is good. The price could always be better.

I would recommend Barracuda Email Protection to others, especially compared to Microsoft products.

Overall, I would rate it a nine out of ten. 

We use Barracuda Email Protection for user management purposes.

Barracuda helps our organization prevent data breaches more efficiently than Microsoft with a simpler interface. It provides an easy process for administrators like myself to manage and configure settings.

The product’s most valuable feature is email notification.

The platform's pricing needs improvement. 

It is a stable platform.

We have around 200 Barracuda Email Protection users in our organization.

The technical support services have been satisfactory.

Positive

We used Microsoft. We switched to Barracuda Email Protection for ease of use.

The product is easy to deploy and maintain.

The product is expensive. We purchase its annual license.

Barracuda Email Protection’s fraud detection capabilities prove beneficial in classifying spam into different terminologies. It is easy to integrate with IT infrastructure and different software such as Microsoft Exchange.

I recommend it to others and rate it an eight out of ten.

We use the solution to protect users' companies from spamming emails, phishing emails, malicious attachments and links, etc.

The most valuable features of Barracuda Email Protection are flexibility and customization.

The solution's graphical user interface (GUI) could be improved visually. The solution should enable users to view more details in the dashboard.

I have been using Barracuda Email Protection for six months.

I rate the solution a nine out of ten for stability.

More than 2,000 users are using the solution in our customer's organization.

I rate Barracuda Email Protection a nine out of ten for scalability.

The solution’s technical support is very good.

Positive

The solution’s initial setup is very easy.

Depending on how many domains you have to configure with Barracuda, the solution's deployment takes one to two hours maximum.

Overall, I rate Barracuda Email Protection a nine out of ten.

Barracuda Email Protection is used for email protection and forensics.

The best feature of Barracuda Email Protection is that it provides protection for Microsoft 365. Barracuda Email Protection is totally integrated with Microsoft and provides protection for email, OneDrive, and SharePoint.

The solution's reporting mechanism is a little poor and could be improved. There is no reporting mechanism with regard to the incidents and the root cause analysis. The solution should provide full details about any incident that happens.

I have been using Barracuda Email Protection for three years.

Barracuda Email Protection is a very stable solution.

I rate Barracuda Email Protection a nine out of ten for stability.

Around 100 users use the solution in our organization.

I rate Barracuda Email Protection an eight out of ten for scalability.

I have also worked with Microsoft Defender for email security. From a technical point of view, Barracuda Email Protection is much better than Microsoft Defender because it has more features related to forensic activities and phishing.

The solution’s initial setup is very easy.

I rate Barracuda Email Protection ten out of ten for the ease of its initial setup.

The solution’s deployment took a few hours. Two people from our company implemented the solution under the supervision of Barracuda.

On a scale from one to ten, where one is cheap, and ten is expensive, I rate the solution's pricing a seven out of ten.

Barracuda Email Protection is deployed on the cloud in our organization.

Overall, I rate Barracuda Email Protection an eight out of ten.

As a system integrator, our focus lies in delivering system integration as a service. Our approach is customer-centric, tailoring solutions based on individual client relationships. Suppose a scenario where a customer was using Office 365 and noticed a lack of attachment security in their inboxes due to missing Office 365 E or E5 licenses. This resulted in an influx of spam emails, recognizing the significant threat posed by email-based attacks. In response, we conducted an assessment and recommended Barracuda Total Email Protection. We seamlessly redirected Office 365 traffic to the existing Barracuda solution, effectively addressing the attachment security concerns.

It stands out as a leading vendor in the market. Its prowess extends beyond mere email attachment protection to include file classification, identification of malicious URLs, and cloud-based isolation for enhanced security.

The most valuable aspect includes attempts to spoof or compromise domains from external sources. In instances where these were not listed in the records already populated by Barracuda, this demonstrated the effectiveness of Barracuda's USB in addressing such security concerns.

Its stability features could benefit from continuous enhancement. There is room for improvement, particularly in reaching out to technical support during deployment.

I would rate it eight out of ten. While stability could see improvements, I must emphasize that Barracuda Email Protection has been instrumental in safeguarding against various attack methods. In the realm of security, I would confidently give it a perfect rating of ten, considering its robust defense against a multitude of attack vectors.

The solution's scalability is noteworthy—it's a straightforward and highly scalable system. I would rate it ten out of ten.

Regarding tech support in India, historically, we used local or regional support channels. To enhance the support experience, it would be beneficial to tailor support metrics to facilitate easier access for deployment engineers and customers.

The initial setup was reasonably straightforward. While not overly complex, having some familiarity with other email protection solutions and an understanding of how MX records and the system's PTA record function proved beneficial. If you're acquainted with these aspects, deploying the solution becomes a smooth process.

Deployment time is contingent on various factors, particularly the complexity of the architecture and the specific scenario. We facilitated the provisioning of a tenant on the AWS portal for the customer. We suggested pointing the proposed records from there to the Barracuda side. Once activated on the backend, it took approximately twenty-four hours for the records, including A records and PTA records, to be fully populated.

In terms of ROI, I can confidently state that all my customers have expressed satisfaction, leading to successful license renewals.

Opting for a hosted solution would be a more advantageous choice for the customer. Managing all the equipment on-site carries the risk of potential failures and maintenance challenges.

I highly recommend that customers explore all available options to leverage added advantages. Conducting a brief and successful trial can be instrumental in determining the most suitable Barracuda solution for their unique requirements. Overall, I would rate it nine out of ten.