What do you like best about the product?

Talkdesk is a perfect match of customizable interface paired with an intuiative user experience. Routing emails from outlook, calls via Zoom, and the option for text, live chat or even AI integrated responses make Talkdesk an invaluable tool. It has streamlined out customer engagement and make managing all inbound and outboudn communication seamless and smooth. Easy setup, fantastic support, and the best customer service. We use Talkdesk every day and could not be happier!

What do you dislike about the product?

It can be difficult to recognize all available features and how they can be integrated to enhance the user or customer experience.

What problems is the product solving and how is that benefiting you?

Talkdesk removes barriers in antiquated communication systems. It provides organized, professional routing of communications via email or phone, and helps maintain consistent messaging using tools such as templates, AI responses, etc.