More from the perspective of SOC to ensure that every endpoint is taken care of from a cybersecurity perspective. It's a complete solution package.
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Great product with good integration
What do you like best about the product?
The level of intergration with with other secuirty appliances is fantastic. Our experiences with the SOC team were fantastic
What do you dislike about the product?
The price increases were substantial. The interface was not intutive.
What problems is the product solving and how is that benefiting you?
I am a single person IT team. Having a 24/7 SOC team that monitored events was fantastic
Great software to monitor network
What do you like best about the product?
I like that it alerts you to things going on your network and especially if you have the endpoints monitored
What do you dislike about the product?
There are false positives every once in awhile.
What problems is the product solving and how is that benefiting you?
Helping to keep network and endpints secure.
It's a complete solution package
What is our primary use case?
How has it helped my organization?
When I go into the portal, I can see how many endpoints are enrolled or how many of them are active in place. I can see the current number of threats that are there in the organization. How many threats have been identified, etc. I can see which endpoint the critical events are coming in from a security aspect.
What is most valuable?
It covers every single aspect, and it's one single common platform where you can see everything.
What needs improvement?
For how long have I used the solution?
I have been using Secureworks Taegis XDR for three years.
How was the initial setup?
The initial setup is straightforward.
What's my experience with pricing, setup cost, and licensing?
The pricing is six out of ten.
What other advice do I have?
I would rate the solution an eight out of ten.
Easy to setup, but limited in its ability to create customized detection rules
What is our primary use case?
We used the solution as an XDR platform but primarily as a secondary alerting system and log repository.
What needs improvement?
Initially, we found limitations in the XDR's detections, lacking the ability to create customized detection and log parsing rules. This functionality, available in the Cortex XDR platform, wasn't present then. While there might have been changes since then, during our usage, we couldn't easily import or send Syslog data to the platform and could not create custom parsing rules for data recognition and correlation rule alerts. The query builder's functionality could have been more robust, forcing us to create broader exclusions than desired, resulting in a visibility gap due to the inability to make more granular exclusions within the query builder.
For how long have I used the solution?
I utilized the solution for a year and six months in my previous organization.
What do I think about the stability of the solution?
The solution is stable. I rate it a nine out of ten.
What do I think about the scalability of the solution?
The solution is scalable. We had it installed on every machine in our company. There were up to 4500 endpoints. I rate the scalability a seven out of ten.
How are customer service and support?
Their technical support typically responded promptly, especially when using the live chat function. They generally met our expectations and provided good incident response timelines.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup was straightforward.
What other advice do I have?
The product is good at what it does, but you need to pay attention to what it doesn't do.
I rate Secureworks Taegis XDR a six out of ten.
Which deployment model are you using for this solution?
Public Cloud
XDR
What do you like best about the product?
It is a cloud native, holistic security solution that enables supirior threat detection and unmatched rapid response. Platform offers comprehensive attack surface coverage.
What do you dislike about the product?
Everything was good as of now nothing found dislike in xdr.
What problems is the product solving and how is that benefiting you?
It is solving both product based and trap based alerts which includes MDE, MDO, MDI AND MCAS.
Review of secureworks XDR
What do you like best about the product?
It's a mix of EDR and NDR and act as a SIEM solution, can add many customers in one portal.
What do you dislike about the product?
Not have full vision on many solutions and have low community.
What problems is the product solving and how is that benefiting you?
To manage and help to monitor and triaging and make investigations to many customers.
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