Sprout Social
Sprout SocialReviews from AWS customer
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Love love love this product
What do you like best about the product?
I use Sprout on a daily basis and absolutely love it. It combines so many of the tools that social media managers use (publishing, scheduling, reporting, monitoring, etc.) and is laid out in a clean and fresh way. It also allows me to add additional users whose content I can approve before it goes live -- perfect for interns. They're always adding new features to keep up with demands of the industry.
What do you dislike about the product?
Nothing really! Anytime I've had an issue, their customer service responds promptly.
What problems is the product solving and how is that benefiting you?
Ongoing content creation for social media. Planning for future posts, across myriad platforms. Providing social care within Sprout.
Recommendations to others considering the product:
This has similar features to HootSuite, but to me, is laid out in a much more functional and clean way.
Best Software/Company
What do you like best about the product?
The entire company and team is wonderful and great to work with. If there ever is a problem (which is hardly ever) the team is always helpful and answers/solves everything. Also, Sarah Nagel is amazing and is wonderful to talk with online.
What do you dislike about the product?
That I didn't discover it sooner. I used Hootsuite before (another great platform) but didn't love it. I love Sprout Social!
What problems is the product solving and how is that benefiting you?
We've been able to streamline our social media and has nearly double since using Sprout Social.
Recommendations to others considering the product:
Start now. Don't want and debate.
Sprout Social - Easy, Effective, Inexpensive
What do you like best about the product?
Intuitive interface and the reporting feature
What do you dislike about the product?
Publisher: No image preview (without clicking the camera), wish for better ads management
What problems is the product solving and how is that benefiting you?
community management
Excellent User Experience
What do you like best about the product?
The task assignments and reports are the best features by far. I am not a huge fan of scheduling bulk content on social, but Sprout Social has SO many options for organizing content and tagging outbound/inbound content for organizational purposes. It just has everything we need, and the relationship manager is a great resource for training customer service reps who have no social media experience.
What do you dislike about the product?
The only thing I really dislike about Sprout Social is that sometimes task emails don't go through - and don't even go into Spam. But, their team is excellent about resolving issues usually within 24 hours.
What problems is the product solving and how is that benefiting you?
We are able to streamline our customer experience efforts on social media and use our people so much more effectively. We are finally able to scale our efforts and become a company our customers expect us to be. We also are able to track major conversations about our brand on social media with so much ease. Executives don't have time to wait for data, and this allows us to send reports practically immediately. Manual insight tracking is a thing of the past.
Recommendations to others considering the product:
Work with an account manager to get you to the right solution for your brand or company. We ended up going with a larger plan than we expected, but ultimately it is the perfect choice for our company and goals. We wouldn't have known this if it weren't for our relationship manager.
One of the best social media scheduling tools
What do you like best about the product?
Its design, user-friendliness. Features are great, too.
What do you dislike about the product?
They should implement LinkedIN report, as well.
What problems is the product solving and how is that benefiting you?
Social media posting over a longer period of time. Freeing up my timetable for more critical tasks.
Recommendations to others considering the product:
Test it, talk to the consultants & then decide if it is the right tool for your company. But from my personal experience, it works just fine.
Best out there for Scheduling, Analytics and Resources!
What do you like best about the product?
Sprout is a great tool and have switched two companies I have worked for to use Sprout over Hootsuite and other competitor services. The list of functions and services I like best are: responsive and knowledgeable account reps, webinars and blog resources, the ability to schedule evergreen messages repeatedly, and the visual aspect of the calendar and the charts and graphs for presentations. The unlimited reporting and the stats that are measured too are on point and great for presentations.
What do you dislike about the product?
I do wish that it measured sentiment and could give more specific results from event hashtags you are trying to track during and post-event. But neither is a big negative in the scheme of things. Measuring stats for LinkedIn within Sprout would be an added bonus too.
What problems is the product solving and how is that benefiting you?
Being able to manage scheduling and analytics in one platform is a big advantage. A lot of companies don't do both or don't do both well. The price point is very fair for the level of service and product that is offered.
Recommendations to others considering the product:
Sign up for the free trial. It really is no strings attached and is a great selling point. Tune into their blog and some of their webinars as well. I always have something new to takeaway and really shows they are on the cutting edge of staying up on social trends which are always changing.
Tool is great for more than just social posting
What do you like best about the product?
I like that you can connect to multiple social media accounts. They are constantly improving their site and always adding new features which is something that you always want to see with a solution.
I really like their mobile app as well. We constantly have people onsite at events and need to give different people access to our accounts to post, but don't want to give our actual login for the platforms themselves so we share our sprout login. Through the app they can see all our social media feeds and easily post and share. It eliminates the possibility to accidentally post something from the company page that they meant to have on their personal account.
I really like their mobile app as well. We constantly have people onsite at events and need to give different people access to our accounts to post, but don't want to give our actual login for the platforms themselves so we share our sprout login. Through the app they can see all our social media feeds and easily post and share. It eliminates the possibility to accidentally post something from the company page that they meant to have on their personal account.
What do you dislike about the product?
I would love more options from Linkedin and instagram. I know these limitations are probably with the providers, but it would be great to have.
What problems is the product solving and how is that benefiting you?
social media automation, social media monitoring, social scheduling and team posting.
Recommendations to others considering the product:
One of the best tools out there. While some people may choose to go with their larger competitors, I like the feel that they are a smaller company that is really working to provide the best solution for their customers.
Sprout is great!!
What do you like best about the product?
-all of the activity your pages receive is filtered into one Smart Inbox - this is brilliant! makes responding to followers super simple!
-the new addition of the calendar layout when reviewing your scheduled posts - helps you get a visual of the times your posting your content
-the reports are brilliant - so easy to use and fun to look at. This makes reporting to upper management really easy!
-the new addition of the calendar layout when reviewing your scheduled posts - helps you get a visual of the times your posting your content
-the reports are brilliant - so easy to use and fun to look at. This makes reporting to upper management really easy!
What do you dislike about the product?
I don't know if these things are even possible on other social media management platforms, but these are thing I dislike but hope to see Sprout have in the future!
-the inability to schedule photos into specific albums
-the inability to see a preview of exactly what the post will look like on the desktop site (this is available through their app, it's just not ideal to switch between the two to double check the look of your post)
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-the inability to schedule photos into specific albums
-the inability to see a preview of exactly what the post will look like on the desktop site (this is available through their app, it's just not ideal to switch between the two to double check the look of your post)
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What problems is the product solving and how is that benefiting you?
-less time is spent bouncing between platforms scheduling posts on Facebook and remembering to tweet at the same time (as we did not have the option to schedule tweets)
-responding to follwers is also quick and easy
-sprout can show you the history you've had with said follower - makes recalling past conversations so smooth
-we're connecting with our members
-responding to follwers is also quick and easy
-sprout can show you the history you've had with said follower - makes recalling past conversations so smooth
-we're connecting with our members
Recommendations to others considering the product:
Use Sprout Social! It makes managing multiple platforms simple by allowing you to schedule, post, and follow up on users. It also creates an ability to find new users and search by topics so you can find new followers/topics to keep up with. The reports work very well for what we need (if we needed more, we could have purchased the next level up, but didn't feel we were at that point quite yet) and the support is excellent! My calls have been answered very quickly and the customer service team is awesome and extremely helpful!
Long-time fan that's still getting big-time value
What do you like best about the product?
I like the support the best, and the sense of community that Sprout Social has built around its product. The tool itself has many excellent features, too, but I get into them in other parts of this review.
What do you dislike about the product?
Sometimes the single-screen workflow can be cumbersome and add extra clicks, like when you're trying to interact with a combination of searches, feeds, and users at once.
What problems is the product solving and how is that benefiting you?
I use Sprout Social primarily as a Twitter client for myself. On Twitter, my goals are to locate users who are influential on topics (or around events I'm attending) and build my own influence around those topics and events. Sprout Social gets me where I need to be, by piecing together saved searches, brand keywords, task management, and obviously great publishing tools. The new reports clearly show the impact of my work, and if I were reporting to a client, they would also be able to easily see the value we're getting from this tool.
Sprout Social - Solves My Challenge for Channel Partner Social Media Marketing
What do you like best about the product?
Sprout Social is efficient and extremely effective. It doesn't try to be everything - and is more intuitive than other social media management platforms (e.g. HootSuite). The analytics are meaningful - clean and crisp. The customer support is very responsive and helpful. One social media platform helps this 1-person operation to manage 43 social accounts (across LinkedIn, Facebook, and Twitter) - and yes, I even have time to sleep at night!
What do you dislike about the product?
After almost 8 years of using Sprout Social, it keeps getting better - intuitive menu options, more effective reporting, helpful hints/tips.
What problems is the product solving and how is that benefiting you?
As a solo-entrepreneur, I offer a turnkey social media service for channel partners of Sage Intacct, Inc. I needed an intuitive service to manage multiple social media platforms (Twitter, LinkedIn, Facebook) for multiple channel partners - and the ability to schedule updates in advance.
Recommendations to others considering the product:
Don't hesitate to contact their support department - very helpful - eager to assist.
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