SolarWinds Service Desk
SolarWindsExternal reviews
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The Villages Health Review of Solar Winds Service Desk
What do you like best about the product?
Flexible tool that will allow us to not only track our serivice requests but also use in other departments. We have a full featured API that gives us the ability to enhance the product to do things it wasn't intendd to do.
What do you dislike about the product?
No number functions built into the logic or number handling capabilities at all. Would also have like to have seen something that enforces patterns like phone numbers or email address structures
What problems is the product solving and how is that benefiting you?
Solar Winds Service desk is allowing us to communicate with our users effectively, by tracking service requests, enhancing communications with our users and getting thier feedback on how well we are providing our service.
Very Solid Product
What do you like best about the product?
Communication to all parties is excellent
What do you dislike about the product?
We are unable to measure technician performance.
What problems is the product solving and how is that benefiting you?
Managing our incoming service requests
SolarWinds is an amazing software
What do you like best about the product?
a fantastic ticket reporting software as well as a great computer monitoring integration method.
What do you dislike about the product?
The only downside that I have encountered is that I wish there was even more customization in the category and subcategory fields.
What problems is the product solving and how is that benefiting you?
It helps our end users report problems to us so we can help them faster!
Reliable ticket system
What do you like best about the product?
The reliability of solar winds service desk.
What do you dislike about the product?
I have not come across anything I dislike.
What problems is the product solving and how is that benefiting you?
We use it for solving our ticketing system
One tool for all your Monitoring Solutions
What do you like best about the product?
Understandable and Simple UI.
Easy Integration
Good Customer Support
Easy Integration
Good Customer Support
What do you dislike about the product?
There is nothing to dislike about Solar Winds.
It is the most efficient monitoring tool that I have ever used.
It is the most efficient monitoring tool that I have ever used.
What problems is the product solving and how is that benefiting you?
All the IT's monitoring and Alerting solutions are made easy with Data performance Analyser in Solar winds.
Adding/Setting the server up for monitoring is made easy with just a few clicks.
DPA analyzes and compares the past data and performance and gives recommendations/solutions to enhance the efficiency.
Adding/Setting the server up for monitoring is made easy with just a few clicks.
DPA analyzes and compares the past data and performance and gives recommendations/solutions to enhance the efficiency.
Recommendations to others considering the product:
If you are considering any tools for monitoring solutions, Solar Winds can be the best fit.
After you've used Solar Winds, all other tools feel inefficient.
After you've used Solar Winds, all other tools feel inefficient.
Solarwinds service desk - easy to use ITSM solution
What do you like best about the product?
It has vast variety of features like tools for incidents for employee service portal and more. The interface is also very clean and easy.
What do you dislike about the product?
Only the export option has limited data exporting, if it is changed this software will be the best in the industry.
What problems is the product solving and how is that benefiting you?
We tried lots of softwares for service desk but the security in solarwinds is very rigorous, which applies to various layers that go into developing web apps.
SolarWinds is an excellent help desk solution
What do you like best about the product?
The solution is extremely stable. We haven't had any issues in that regard. We haven't had issues with bugs, glitches, or crashes. Also, it has many options which cover most of our requirements.
What do you dislike about the product?
Like every other solution, there are some cons too, while there few things that need improvement I would like to say that Technical support and releases are not particularly reliable.
What problems is the product solving and how is that benefiting you?
With the ever-growing team, managing daily activities was very difficult. Small things like asset management and tickets management became very easy using the solar winds solution.
Recommendations to others considering the product:
Review the requirements carefully before going with this solution. It is a very good solution that allows scalability.
easy to setup alerting system
What do you like best about the product?
The product is very easy to use i was able to set up various nodes and enable monitoring and alerting very quickly
What do you dislike about the product?
There have been recent security breaches for this product
What problems is the product solving and how is that benefiting you?
The product allowed for rapid respond to any critical network down situation with the alerting tools
Solarwinds review
What do you like best about the product?
I like the help desk essential pack which can save time, money and importantly resource for automating and simplifying help desk and IT support tasks
What do you dislike about the product?
The database and feedback which was updated over the years has to be improved like giving filters.
What problems is the product solving and how is that benefiting you?
We easily integrate with network devices and data centers and montor devices easily.
Ideal tool for service management
What do you like best about the product?
It has the keynote of Api integration with all other third party vendors sucklike OKTA,IGNIO and other monitoring tools. SLA matrix has all the keen features for an organization which is also easy to setup and loads of customization can be done.
What do you dislike about the product?
When ever a person is updating a ticket it doesn't show the user that ticket is being updated. Search engine needs to emphasized and also doesn't provide slack binding. The page hang backs in the dynamic page refresh.
What problems is the product solving and how is that benefiting you?
Service desk is mainly used for alert to incident creation automatically with help of integration and reduces the manual effort. Custom dashboard helps to view the trend of the tickets like incident, request, change and problems in weekly , monthly and yearly basis and helps to do analysis
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