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Inventory Management and Integrations
What do you like best about the product?
I really like the interface for inventory management a lot. It's primarily what we use with Samanage and it's clean, easy to navigate and a lot of sorting and reporting options. I was also pleasantly surprised at how well that translates on mobile phones and tablets. It's still very clean and navigates how you would expect it to. It was obviously developed by someone who has used this and similar products before so they understand the workflow and bring that into the development of the design's UX.
I also think the contract section is quite useful. Particularly for small and medium sized businesses where you are purchasing hardware and service contracts throughout the year. Remembering those dates is not always easy and the notification system tying into it is quite nice.
We have a pretty active Zendesk installation and use it for our ticketing. Samanage has an asset application that plugs into Zendesk as well and it seems to work pretty well for tracking machine maintenance and issues.
I also think the contract section is quite useful. Particularly for small and medium sized businesses where you are purchasing hardware and service contracts throughout the year. Remembering those dates is not always easy and the notification system tying into it is quite nice.
We have a pretty active Zendesk installation and use it for our ticketing. Samanage has an asset application that plugs into Zendesk as well and it seems to work pretty well for tracking machine maintenance and issues.
What do you dislike about the product?
I don't really have much that I don't like about Samanage. The system seems to run pretty cleanly. I do wish they had a native SSO component or a simple way to integrate with Active Directory for user accounts like Freshdesk does. That's probably the only thing I could wish for in a product. For SSO currently you have to use a 3rd party to handle the integration. Too many steps. They should cut out the middleman and add an application that you can install to a DC and keep the directory in Samanage up to date.
What problems is the product solving and how is that benefiting you?
Asset management and contracts are the primary business functions we are solving using this product.
Recommendations to others considering the product:
Definitely get a tour of the software. They are good at showing you everything but go in armed with questions. The more questions the better. If they don't know the answer, they will find out for you promptly.
I had no issue with Samanage my company was cutting costs
What do you like best about the product?
It is very simple to use ,setup and maintain. The cost of the software with everything you get is a deal. I like how easy the interface is to use and how easy it is to explain to others how to use.
What do you dislike about the product?
I did not like how little reporting there was. I would like to have seen a more detailed report on the service desk side and on the inventory pieces.
What problems is the product solving and how is that benefiting you?
We used the software to get an inventory of all the equipment in the field and to figure out exactly what hardware we had in use. We realized now that the software cost and the benefit did help our IT team get a good grasp on the situation in the field.
Recommendations to others considering the product:
We moved to a free solution. I recommend Samanage over ANY free solution I wish we would of stayed with them and continued to grow the product.
Samanage has proven to be invaluable for us. Has provided exactly what we needed
What do you like best about the product?
I have found the Samange service / application to be very configurable for our needs. It was easy to configure to meet our needs, and access is available most anywhere.
What do you dislike about the product?
I have not found many dislikes, Pricing could be better......but still very reasonable.
What problems is the product solving and how is that benefiting you?
All IT management and Help Desk, I have recently added staffing to the IT Department and have grown from 1 to 3, Samanage still provides what we need, with minimal effort to adjust for growth of our organization.
Recommendations to others considering the product:
I would recommend evaluating your needs and how Samanage will fit your needs. I researched many options and did not want an in house solution that required a server and maintenance.
Samanage met the needs to provide a configurable solution that minimized hardware / software to maintain that system.
The setup and implementation of the system is minimal and do not have to worry about maintaining it. There are multiple ways to create tickets that are easy for users.
It also provided users the ability to check, and receive updates as to the status of their issue.
Samanage met the needs to provide a configurable solution that minimized hardware / software to maintain that system.
The setup and implementation of the system is minimal and do not have to worry about maintaining it. There are multiple ways to create tickets that are easy for users.
It also provided users the ability to check, and receive updates as to the status of their issue.
Great product with superior support!
What do you like best about the product?
Reports, ease of use, support is top notch.
What do you dislike about the product?
Nothing really to dislike, we have a few wants, but they are being looked into.
What problems is the product solving and how is that benefiting you?
Technical and IT support, Medical Operations, HR
Simple implementation and easy to use
What do you like best about the product?
Ease of use and clean simple user interface, good reporting with drill down
What do you dislike about the product?
Can't break down reports on subcategory type and we needed 2 instances to deal with the mix of internal IT service desk and customer (external) service desk
What problems is the product solving and how is that benefiting you?
Improvement of customer support offering, clear visibility of work in progress and identification of reported issues / problems
Recommendations to others considering the product:
Great company to work with, very supportive
Overall the product is solid and useful
What do you like best about the product?
I like that I can figure out most of the functions that I need by looking around, the layout makes good logical sense.
What do you dislike about the product?
It's import functions are limited and it's general search function lacks
What problems is the product solving and how is that benefiting you?
IT Support Desk, Customer Service Centre and Network Computer Audit
Recommendations to others considering the product:
import functions need improvement, API support is ok, but importing multiple records has been impossible so far
reporting needs improvement to the interface
general search functions needs more customization for querying and the ability to list items in an organized fashion
reporting needs improvement to the interface
general search functions needs more customization for querying and the ability to list items in an organized fashion
Good for asset management
What do you like best about the product?
SAmanage seems to be an okay ITSM application. The GUI is clean, and therefore easy to navigate through pages. It is really great for assets management. We are using it also for Helpdesk tickets.
The staff is friendly and very responsive. You can always be sure to get their full attention and time. That is awesome!
The staff is friendly and very responsive. You can always be sure to get their full attention and time. That is awesome!
What do you dislike about the product?
Too many lousy features. The lack of automation is a huge turn off. The options are limited for managing helpdesk tickets.
What problems is the product solving and how is that benefiting you?
manage assets and track day to day Help desk requests
Recommendations to others considering the product:
Do a thorough testing before you acquire it. Ask for extra time if you need it. We made the mistake to jump in without lots of testing because we wanted an ITSM solution in order to get Help desk requests/tickets under control.
My review
What do you like best about the product?
Ease of use and setup. Took me only hours to get setup with the product and my users love it!
What do you dislike about the product?
filters aren't as complete as I would like
Need better project management capabilities so that it can be an all in one product
Need better project management capabilities so that it can be an all in one product
What problems is the product solving and how is that benefiting you?
managing all user requests in one area. Able to provide my users with a KB.
IT support
What do you like best about the product?
We came from a free IT ticketing system to SAmanage. We had no way of easily tracking inventory, we had no CMDB, and no way to easily track tickets during their life cycle. Since deploying SAmanage My department has completely changed, and the way the rest of the company views our department has improved. Our Department has now grown, looking to on board a remote Tier 1 service, allowing us to focus on providing innovations instead of getting swept away with the day to day.
What do you dislike about the product?
Some of the reporting isn't exactly what we want, however the open API allows us to do customizing that other platforms do not offer.
What problems is the product solving and how is that benefiting you?
Since implementing we have improved response time to incidents. Inventoried the majority of assets in the building allowing us to track life cycles. We are now able to accurately tracing problems, relate them to changes that need to be made, and provide reports to the stake holders on what we are doing and the services we are providing.
Brilliant Product
What do you like best about the product?
Easy to use great support cloud based so no local issues
What do you dislike about the product?
nothing as yet i have found the whole experience very pleasing
What problems is the product solving and how is that benefiting you?
We Are replacing zendesk with samanage we have found zendesk very clunky and hard to use once we launch samanage in the next week i know our users will love it
Recommendations to others considering the product:
zendesk
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