SolarWinds Service Desk
SolarWindsExternal reviews
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Solarwinds service desk review by Ahmad Edrees Mumand
What do you like best about the product?
The best thing is issues are already categorised which help to look up for the issues and find solutions for it.
What do you dislike about the product?
The DB is low in storage as it's used by default free DB.
What problems is the product solving and how is that benefiting you?
Service desk points out the well known problems and provides solutions for it.
Amazing Network Monitoring Tool
What do you like best about the product?
it is an amazing product for monitoring and provides us with 100% authentic data, I recommend deploying solar wind in every company.
What do you dislike about the product?
i think the price point of yours its a bit higher rather than other NMS tools.
What problems is the product solving and how is that benefiting you?
its resolved many outages and alerted the system to provide us with timely escalation.
Noc monitoring
What do you like best about the product?
Dashboards, integration, cloud, automation
What do you dislike about the product?
Slowness, processed, memory, licensing , orientation
What problems is the product solving and how is that benefiting you?
Integration with devices
Very Detialed
What do you like best about the product?
Very good having excellent UI and with focus task based , where teams can view
What do you dislike about the product?
nothing , its good i think all functions are available and working fine
What problems is the product solving and how is that benefiting you?
its helping in tasks and escalation and follow up
Best tool for support agents
What do you like best about the product?
Easy to track case progress, assign agents.
What do you dislike about the product?
Price is costly compare to Zoho service desk.
What problems is the product solving and how is that benefiting you?
Yes
Its very good I used
What do you like best about the product?
Problem solving , well exprienced and ut is very userfrendly
What do you dislike about the product?
Nothing is there for dislike, dashboard need to upgrade
What problems is the product solving and how is that benefiting you?
Problem solving is very good and it will benefit us for quick solution
Detail info
What do you like best about the product?
Precise and clear view text .. your team can update any task
What do you dislike about the product?
Nothing all.is perfect.. best app i cant find any other software
What problems is the product solving and how is that benefiting you?
Follow up with team focusing on task
The service was quick and straight to the point, necessary questions and answers provided.
What do you like best about the product?
Efficiency and the practicality behind the solarwinds service desk.
What do you dislike about the product?
Dashboards might be tricky and might make you lost if you are still a beginner.
What problems is the product solving and how is that benefiting you?
Managing customer inquiries and requests: SolarWinds Service Desk allows organizations to track and manage customer inquiries, requests, and issues through a central platform, helping to streamline the support process and improve customer satisfaction.
Improving collaboration and communication: SolarWinds Service Desk provides tools for collaboration and communication between support teams and customers, helping to improve the efficiency and effectiveness of the support process.
Automating and streamlining support processes: SolarWinds Service Desk includes features such as automated workflows and self-service portals that can help to automate and streamline support processes, freeing up support staff to focus on more complex issues.
Improving customer satisfaction: By providing a central platform for managing customer inquiries, requests, and issues, SolarWinds Service Desk can help organizations improve customer satisfaction by providing timely and effective support.
Improving collaboration and communication: SolarWinds Service Desk provides tools for collaboration and communication between support teams and customers, helping to improve the efficiency and effectiveness of the support process.
Automating and streamlining support processes: SolarWinds Service Desk includes features such as automated workflows and self-service portals that can help to automate and streamline support processes, freeing up support staff to focus on more complex issues.
Improving customer satisfaction: By providing a central platform for managing customer inquiries, requests, and issues, SolarWinds Service Desk can help organizations improve customer satisfaction by providing timely and effective support.
Solar Winds Service Desk
What do you like best about the product?
Multiple options for ticketing, help desk, solutions, and granular inventory management.
What do you dislike about the product?
Graphical user interface could use some updating, but I'm overall pleased with their product. Perhaps some Slack integration may help.
What problems is the product solving and how is that benefiting you?
Centralized incident management across multiple departments, not just IT.
SolarWinds Service Desk - Robust Service Management Solution for everyday IT Operations
What do you like best about the product?
Easy to use and intuitive interface. Option to fully customize based upon customer needs. Offers a way for dashboard configuration so that everything can be looked at in one place. Ability to track customer satisfaction. Fully integrated with Microsoft outlook for ticket notification. We use it for our incident administration and asset tracking.
What do you dislike about the product?
The system is excellent. Wish it had better integration with other solutions for more advanced needs (e.g., Beyond Trust product integration or advanced reporting).
What problems is the product solving and how is that benefiting you?
Since its implementation, it has dramatically increased our efficiency, incidents, and asset tracking. IT department now has better insight and collaboration. We also have options to post solutions so that customers can troubleshoot the problems before escalating to members of Tier-1 support
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