SolarWinds Service Desk
SolarWindsReviews from AWS customer
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Great Product! Easy to Use!
What do you like best about the product?
Ease of use and overall feel of Samanage. Samanage is excellent!
What do you dislike about the product?
When AWS Goes down causing issues to Samanage
What problems is the product solving and how is that benefiting you?
All of our IT Related incidents are going through Samanage. This makes it way easier for our technicians to distribute and resolve issues more efficiently.
Recommendations to others considering the product:
Go for it! Samanage is great definitely super easy to use.
Samanage Review
What do you like best about the product?
The software is very user friendly when it comes to communicating when updating tickets
What do you dislike about the product?
Wish tickets were locked by a user when being viewed. Multiple instances have occurred when two users are viewing a ticket at the same time and both respond to the end user with the same question or response.
What problems is the product solving and how is that benefiting you?
Accountability when delegating tasks
Powerful and useful Ticketing system
What do you like best about the product?
Clean interface, easy to quickly process tickets. Inventory management and inventory client are nice. Easy to build workflows and processes into form tickets.
What do you dislike about the product?
Small quirks like not being able to add tasks to form-submitted tickets. Reporting system could use more customization.
What problems is the product solving and how is that benefiting you?
General It ticketing, user onboarding and offboarding
Fast rollout and effective software
What do you like best about the product?
Was able to get it working in weeks rather than months.
Cost effective.
Works fairly quickly and has solid reporting/audit functions
Cost effective.
Works fairly quickly and has solid reporting/audit functions
What do you dislike about the product?
some clunky design choices
not visually interesting or stunning at all
not visually interesting or stunning at all
What problems is the product solving and how is that benefiting you?
we use it for IT and Billing help desk ticketing. it allows for much better tracking, sorting, and parsing out work throughout the team.
Recommendations to others considering the product:
Plan out a few weeks to implement so you can tweak and build resources in it for your team.
A amazing platform to manage employees on, a great way to make sure issue are dealt with.
What do you like best about the product?
I like how you can interact with employees in an way that is quick and easy.
What do you dislike about the product?
SAmanage needs to be simplified for employees so they can just write a issue up and send it.
What problems is the product solving and how is that benefiting you?
It is solving technological issues and is helping the company make more revenue. The benefits are that it is quick and easy to resolve an issue with the ticket system.
Recommendations to others considering the product:
This software is simple and easy to run your IT department off of. You can put your employees desktops in it as well as manage tickets. I use this for 75% of my work.
Samanage is Nice....
What do you like best about the product?
The Email Feature and the program is easy to use
What do you dislike about the product?
The Reports feature. It doesn't allow for various reports and also ability to sort properly
What problems is the product solving and how is that benefiting you?
User requests are easier to track and support
Samanage Reviee
What do you like best about the product?
- Easy to use for both help desk personnel as well as customers
- Easy to categorize ,search and navigate the tool
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- Easy to categorize ,search and navigate the tool
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What do you dislike about the product?
- I am not sure what I dislike about Samange. It fulfills the purpose for the agency I work for
What problems is the product solving and how is that benefiting you?
- Help desk functions
Excellent customer service and easy to implement
What do you like best about the product?
Their customer support is some of the best I have ever seen and their product is also crazy easy to implement, and they will work with you to get anything you need done.
What do you dislike about the product?
Some of their reports and inventory customization need to be overhauled to allow us to document all of our inventory or customize/edit our existing inventory.
What problems is the product solving and how is that benefiting you?
We are giving transparency throughout the work place in that we are allowing other departments to ask a question to another department and then allowing them to track who is answering it, where it's at, and allowing problem tracking.
Recommendations to others considering the product:
Make sure you have a set goal that you wish to achieve with their product, and make sure you explore all possibilities that you could use their product for as it can be implemented and used in many different forms. They will work with you and your time will be used more efficiently if you can supply them with your plan and needs.
Great Product
What do you like best about the product?
Easy to use and configure and great customer service.
What do you dislike about the product?
Doesn't allow you to manipulate fonts and text in system generated emails on on the portal.
What problems is the product solving and how is that benefiting you?
Help Desk ticketing, IT Change Management, and IT Asset Management are currently in use and I plan to use the Procurement feature in the near future. The system has proven very beneficial in terms of the information that is available in the Asset Management, and the ability to track the progress of the Help Desk team and provide information to auditors.
Recommendations to others considering the product:
Think of EVERYTHING you want to get out of the product and ask a lot of questions.
Love the product
What do you like best about the product?
Ease of use and tons of features. Highly customized ticketing, inventory, and change log system. Support is top notch.
What do you dislike about the product?
Missing features from the google app. would like to see service catalog items and solutions availability.
What problems is the product solving and how is that benefiting you?
Ticketing, inventory, changes, service catalog for workflow.
Recommendations to others considering the product:
Flexible and customization to meet your needs.
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