SolarWinds Service Desk
SolarWindsReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
727 reviews
from
External reviews are not included in the AWS star rating for the product.
Samanage Has Been A Godsend & Delight To Work With!
What do you like best about the product?
The ease and friendly navigating of things takes out a lot of stress from the job and enables you to just focus on what you need to accomplish and execute. Definitely a powerful tool in the work place
What do you dislike about the product?
That I no longer get to work with the amazing people in the Samanage team!
What problems is the product solving and how is that benefiting you?
End User Tickets, Inventory etc.
Wonderful organization and efficiency boost in production!
Wonderful organization and efficiency boost in production!
Recommendations to others considering the product:
Give it a try and I guaranteed you will not be disappointing. It will be a wonderful tool for you and your company to use in the day to day.
Samanage Review
What do you like best about the product?
I like the ease of setting up the service requests. There are so many options to choose from that it makes it a simple process.
What do you dislike about the product?
I would like to see smart logic on the forms - if you choose an option then it will call to another option based on the choice.
What problems is the product solving and how is that benefiting you?
We are easily able to track and maintain assets along with quickly adding and removing as necessary.
Great Product
What do you like best about the product?
The Web interface is extremely intuitive.
What do you dislike about the product?
Wish they had a network scan tool vs. having the end user setup a 3rd party app.
What problems is the product solving and how is that benefiting you?
Inventory system catches everything that is attached to a device; catches multiple monitors with serial numbers.
Samange service desk review
What do you like best about the product?
Ease of implementation / social media look and feel / navigation ease
What do you dislike about the product?
No dislikes at this time. The Samanage product is a very straight forward product to use.
What problems is the product solving and how is that benefiting you?
We are using Samange as a global service desk for IT. All parts of IT from incidents to change control, asset inventory.
Recommendations to others considering the product:
Very easy company to deal with. Pre-Sales and implementation was very straight forward.
Great Implementation, New Service Desk!
What do you like best about the product?
Samanage did a great job walking us through all of the elements of how their product works and then taking us through the actual implementation of that product. They were cost effective and a great solution for us to shift from our on-prem helpdesk product to a true cloud based ITIL service desk!
What do you dislike about the product?
There were a few features missing from Samanage that they are currently working on such as permissions for which staff members can submit service requests. They have some work arounds, but are always releasing new features!
What problems is the product solving and how is that benefiting you?
Samanage has made it easier for our staff to submit incidents to us in a variety of methods. What we realized as we moved on with the product is that you can custom tailer each type of incident using the many tools that Samanage has behind the scenes.
Recommendations to others considering the product:
Take your time making this decision, but know that Samanage will help you implement this product in great fashion.
Good interface, easy to pickup and work with. Customer emails look good. Customer support is knowled
What do you like best about the product?
The ability to manage issues in a way that can be tracked.
Easy to implement, built in portal, and asset tracking
Pushing the agents to the desktops was easy and logical.
Easy to implement, built in portal, and asset tracking
Pushing the agents to the desktops was easy and logical.
What do you dislike about the product?
Service catalog can be difficult to setup correctly.
What problems is the product solving and how is that benefiting you?
Their support is amazing and they are friendly, helpful. The product is innovative and new features come out all the time.
Samanage Service Desk Review
What do you like best about the product?
The ease of using this product. The custom filters are great to user as well.
What do you dislike about the product?
Nothing, it's fantastic. Truly a great product.
What problems is the product solving and how is that benefiting you?
We have recently replaced our outdated service desk and the cutover was seamless. Easiest transition I've ever experience.
Recommendations to others considering the product:
Check it out, great product.
Great all around solution
What do you like best about the product?
Implantation, setup & plenty more tools.
What do you dislike about the product?
TeamViewer integration, No Notifications
What problems is the product solving and how is that benefiting you?
The Inventory, Help Desk Tickets and Management, streamlined user request process, onboarding new staff, create a self help portal for all users.
Samanage has a lot more features that we do not currently use, but it's definitely a benefit to know if our company grows we will not need to look for another package.
Samanage has a lot more features that we do not currently use, but it's definitely a benefit to know if our company grows we will not need to look for another package.
Recommendations to others considering the product:
Take their 30-day trial and spend the time on the setup, inventory, ticketing and workflow. Take a look at the user portal and all the available features for that.
Light service desk
What do you like best about the product?
Easy to use, convert emails to tickets, allows to save resolutions to solutions, changes and tasks can be linked to incidents
What do you dislike about the product?
Cannot create templates for most common changes, no canned responses, no quick way to copy incidents
What problems is the product solving and how is that benefiting you?
Management of business requests in one place, inventory management
Solid product, fulfills all our needs.
What do you like best about the product?
The software works well for our IT help desk and it helps us stay on track with tickets.
What do you dislike about the product?
I wish the back end interface was more modern.
What problems is the product solving and how is that benefiting you?
We use the product for our IT help desk. It tracks all our tickets along with our assets.
showing 441 - 450