SolarWinds Service Desk
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Samanage has been a great tool, not only for IT, but the whole company.
What do you like best about the product?
Samanage has been a great tool that has brought all Departments of my company together to put in tickets on Issues, Requests, etc.
There is a great area where you can create custom templates for different Categories (or departments) that allow people with in the company to put in requests.
There is a great area where you can create custom templates for different Categories (or departments) that allow people with in the company to put in requests.
What do you dislike about the product?
There are a few pre-populated fields that I would like to be able to change.
What problems is the product solving and how is that benefiting you?
We are solving Customer facing issues.
We are also solving anything IT related, but on top of that all departments in the Company can put in issues and requests, or use pre built templates. This has really streamlined things.
We are also solving anything IT related, but on top of that all departments in the Company can put in issues and requests, or use pre built templates. This has really streamlined things.
Recommendations to others considering the product:
Learn the tool, it will end up helping you.
Our field staff emails there issues and the site generates a ticket
What do you like best about the product?
For the most part the samanage online based program works well. Our field staff emails there issues and the site generates a ticket for us to keep track of and review.
What do you dislike about the product?
Current downfalls sometime we get emails that do not create tickets for a longer period of time then we would like. Also the subcategories you can't sort by alphabet.
What problems is the product solving and how is that benefiting you?
It allows my team to keep track of all the task and we realized just how busy or slow we are from pulling the reports it has available
Recommendations to others considering the product:
For the most part the samanage online based program works well. Our field staff emails there issues and the site generates a ticket for us to keep track of and review. Current downfalls sometime we get emails that do not create tickets for a longer period of time then we would like. Also the subcategories you can't sort by alphabet.
5/5 pretty good!
What do you like best about the product?
Ease of use, and excellent manageability.
What do you dislike about the product?
Slow page loading times. Strange glitches and some odd issues relating to copy and paste.
What problems is the product solving and how is that benefiting you?
The ability to minimize downtime, and maximize our user productivity.
Excellent CRM product
What do you like best about the product?
Samanage's local agent does a great job of recording all the software installed, displaying PC location and staying up-to-date. The website if very easy to use as an administrator or a standard user. The website has great customization.
What do you dislike about the product?
Samanage will also record installed updates, which makes it hard to filter out on the software page.
What problems is the product solving and how is that benefiting you?
Asset management and IT support request.
Simple, easy to use ITSM product, lacking in flexibility
What do you like best about the product?
Samanage is a cloud-based ITSM product, and is simple and easy to setup and use.
What do you dislike about the product?
Samanage lacks the flexibility to customize it to your exact needs and preferences.
What problems is the product solving and how is that benefiting you?
Easy, straight-forward, cost-effective incident management.
Recommendations to others considering the product:
Evaluate carefully whether it can be customized to meet your needs.
Samanage is a good software for Information Technology and Services
What do you like best about the product?
Samanage is very informative. The end user can initiate a service request and it comes straight our IT department. It has a communication base to be able to talk to the end user through the software and sometimes even fix the issue without going to their location. I like where I can talk to the end-user or make it a private conversation through our IT department. Wonderful Software!!
What do you dislike about the product?
At this point I don't really have any dislikes. This software is on cue each and every time I use it.
What problems is the product solving and how is that benefiting you?
Being a Field Service Technician I can solve issues with the end -user needing software updates pushed through to chromebooks or Apple Ipads when a service ticket is generated. When the end-user has wiring issues, I will go out and fix them. Its all through a Samanage service request. The benefits of having Samanage is to solve problems in a quick and efficent way. Helping the end-user with little or no down time.
Recommendations to others considering the product:
I highly recommend Samanage to any IT Department for day to day Operations. It will simplify each and every task that is generated for in-office or field tech operations.
Samange delivers for asset management
What do you like best about the product?
The cloud-based solution allows for my teams at different sites to collaborate easier and view the same information. I also like the auto-scan feature and the ability to create and report on custom fields. These were must haves and Samanage delivered.
What do you dislike about the product?
I would like the ability to edit when the auto-scan runs. Right now it is hardcoded at every 24 hours of PC runtime. I don't need to scan that frequently.
What problems is the product solving and how is that benefiting you?
I need to keep an accurate inventory of PC's and the software that is installed on them. I also have teams at 3 different sites internationally and it has been difficult to find a tool that allows them all to use the same application.
Recommendations to others considering the product:
An easy-to-implement cloud-based inventory tool that does not require AD integration. Interface is easy to learn, an informative and customizable dashboard, and simple reporting tools make this a no-brainer.
Great
What do you like best about the product?
We are still in the implementation phase, and we have to be up and running very soon. The team at Samanage have been excellent and accommodating from the very beginning. Very responsive, informative and easy to work with.
What do you dislike about the product?
We do not have any particular dislikes at this time.
What problems is the product solving and how is that benefiting you?
Workflow implementation
Simple setup and forget.
What do you like best about the product?
Its very simple to setup, and does not take bandwidth to keep track of things
What do you dislike about the product?
nothing notable as of now, its a product you can setup and forget and when you need it its there
What problems is the product solving and how is that benefiting you?
being able to track any laptop we setup is very useful since no one wants to manually inventory everything
It's everything that we didn't even know we needed.
What do you like best about the product?
No more spreadsheets to track hundreds of machines.
What do you dislike about the product?
Nothing yet. Nothing yet. Nothing yet. Nothing yet.Nothing yet.
What problems is the product solving and how is that benefiting you?
Haphazard record keeping should go by the wayside.
Recommendations to others considering the product:
Run a trial ASAP and see if it fits your needs.
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