SolarWinds Service Desk
SolarWindsReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
727 reviews
from
External reviews are not included in the AWS star rating for the product.
New Samanage Implementation.
What do you like best about the product?
So far i love the fact that we can seamlessly communicate with our clinical staff on progress and completion of IT Tickets coming in. As well as being able to centralize everything to make it very easy for us as a department to work more efficiently.
What do you dislike about the product?
I honestly do not dislike anything about the product. It has served us very well and solved all of our issues that our old ticketing form could not. Samanage has proven to us at least that we can work better, faster, and get more done in a day. No more pushing stuff off based of simple lack of communication.
What problems is the product solving and how is that benefiting you?
Our one and only problem we needed solved was communicating faster and more efficiently which this software has solved
Top of the Line Cloud Based Service Desk Solution
What do you like best about the product?
I truly like how Samanage allows us to track our Assets using the Samanage Agent installer. Our team communication on Changes and Issues has improved tremendously. We also like the way Samanage offers end users the ability to track the progress of their tickets.
What do you dislike about the product?
There are two things that I would like to see improved. Although still a good tool, the Reporting feature customization options don't fully meet my needs. Also, the AI feature is very slow about collecting and analyzing data.
What problems is the product solving and how is that benefiting you?
Overall Communication within our department and throughout our company on IT issues and requests, Service Desk process efficiency, and asset management.
Recommendations to others considering the product:
Assign a dedicated resource for configuration, set up, and implementation Manual set up is required on the customer side, in order to customize your solution to meet your company's Service Desk Solution needs.
Great product. Easy to configure and use with solid functionality.
What do you like best about the product?
Workflow and UI would be the areas I would like to see them focus on enhancing.
What do you dislike about the product?
Would like to expand on the PO and Workflow. Fairly simple case logic and I would like to see it be a bit more robust.
What problems is the product solving and how is that benefiting you?
Service issues and user perception. Compliance and asset management. We are looking forward to higher engagement and satisfaction scores because of our Samanage implementation.
Recommendations to others considering the product:
Great tool and easy to use. Nice friendly UI and people like the system.
Awesome UI Simply Beautiful
What do you like best about the product?
The UI and the inventory tracking are great features.
What do you dislike about the product?
The bugginess of having to change assigned administrators role from core user back to an administrator as sometimes it just changes users roles without warning
What problems is the product solving and how is that benefiting you?
Organization, Customer feedback, and The Reporting is stellar
Great customre service, always evolving product!
What do you like best about the product?
The ease of use and the ability to customize everything very quickly.
What do you dislike about the product?
Not much honestly, I wish you could change the field names such as status versus "state"
What problems is the product solving and how is that benefiting you?
The ticketing system.
We realized that it helps track everything better and manages the customer experience much better than they had initially worked with and helps with managing expectations
We realized that it helps track everything better and manages the customer experience much better than they had initially worked with and helps with managing expectations
Recommendations to others considering the product:
Just pick the users brain! Always ask questions because all of the people that work there are very knowledgeable. The people that work at the company have an abundant amount of information and white papers.
Comfortable format and service oriented interface
What do you like best about the product?
The easily managed interface allows my time to be utilized more effectively within the scope of my career.
What do you dislike about the product?
Not integrating this software sooner. We could have garnered the success of this implementation sooner, but we were apprehensive with regard to the switch.
What problems is the product solving and how is that benefiting you?
Time open for an incident has been pulled within scope.
Recommendations to others considering the product:
It has allowed me more time to work on the incidents more effectively.
Samanage Helped our I.T. Department Be More Efficient
What do you like best about the product?
The ease of use and support. We were up and going in a day. The Work flows streamlined many of our processes that took away some of the monotonous tasks that tend to bog you down.
What do you dislike about the product?
The only problem we had was with the SSO through a third party. That was a little tough and unexpected. I would like Samanage to have a native SSO to finish out their product.
What problems is the product solving and how is that benefiting you?
It is a great help desk program. It has helped us with managing our deployed and shelved inventory. We have automated some processes that helps get around some of the bureaucratic tendencies of business.
Easy to implement, wonderful service and very affortable
What do you like best about the product?
That the software is easy to implement ourselves without needing consulting help and that there is good documentation and tutorials. And the support team is wonderful.
What do you dislike about the product?
Using API integration to automate service catalog workflow routing
What problems is the product solving and how is that benefiting you?
• Incidents – Key Performance Indicator reports out of the box
• Service Requests for Software Enhancements, Infrastructure and Tool Onboarding will route for approvals and allow comments and attachments to be shared between the requester and assignee.
• Problems – Ability to associate hardware, software, changes or services with a problem
• Changes – Live drill down report of changes associated with service requests, incidents and problems
• Asset Management – Six out of the box reports on computers and software. Risk alerts when hardware is reaching end of life or when software installed exceeds the license agreement.
• Service Requests for Software Enhancements, Infrastructure and Tool Onboarding will route for approvals and allow comments and attachments to be shared between the requester and assignee.
• Problems – Ability to associate hardware, software, changes or services with a problem
• Changes – Live drill down report of changes associated with service requests, incidents and problems
• Asset Management – Six out of the box reports on computers and software. Risk alerts when hardware is reaching end of life or when software installed exceeds the license agreement.
Recommendations to others considering the product:
Great software and service!
A fantastic Service Desk
What do you like best about the product?
I love the clean interface and how easy it was to setup. The integration with Centrify is a big plus.
What do you dislike about the product?
While the workflows are easy to set up they can be a little too basic at times.
What problems is the product solving and how is that benefiting you?
We needed a more affordable, streamlined, and simpler service desk. Samanage was the only solution that covered all of these.
Recommendations to others considering the product:
If you want a simple, easy to use, cloud hosted solution this is a great option. They also offer integration with Centrify which was a big plus for us since we use it in our day to day operations.
Great Implementation, fell a little short with support after setup
What do you like best about the product?
The interface is very easy to navigate, so Our teachers are able to put in tickets with ease.
What do you dislike about the product?
The Inventory side is very limited when it comes to comparing what you have, compared to what you've scanned.
What problems is the product solving and how is that benefiting you?
Help desk has solved a lot of issues.
Recommendations to others considering the product:
I would make sure to nail down all details before you finish the project. It's a little hard to get help the further out your completed project is.
showing 341 - 350