SolarWinds Service Desk
SolarWindsReviews from AWS customer
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Solarwinds review
What do you like best about the product?
it is quite simple and easier to use. It provides a lot of useful catalogs to make work easier
What do you dislike about the product?
nothing really, their customer services always respond ontime
What problems is the product solving and how is that benefiting you?
n/a
Very customizable and easy to use
What do you like best about the product?
Actually what I enjoy the most is the feedback given by its customers and the fact that they listen to that and turn those suggestions into features.
What do you dislike about the product?
the asset management system is a bit clumsy in my opinion and to use it for printing asset labels is very unfriendly
What problems is the product solving and how is that benefiting you?
is has given us a proper way of tracking incidents and being able to see problem categories and areas that could use attention.
SolarWinds Service Desk
What do you like best about the product?
Easy to navigate. Good customer support. Easy to set up with Microsoft for integration.
What do you dislike about the product?
Lacks some features compared to other service desk products I have used in the past. API lacks a bit of functionality.
What problems is the product solving and how is that benefiting you?
We use SolarWinds Service Desk as our primary source of receiving and managing technology support requests at our company.
A great ITSM platform that fits multiple use cases
What do you like best about the product?
Multi Tenant support, and automations are easy to build
What do you dislike about the product?
Needs more support as a property management platform
What problems is the product solving and how is that benefiting you?
IT ticketing platform
SWSD works well is very intuitive and offers tight integration with many of our products
What do you like best about the product?
The tool is well thought out and has improved our helpdesk offering. Our technicians have better visibility of tickets and deadlines and the reports provides really useful insights which aids in decisionmaking. The support offered is excellent as well.
What do you dislike about the product?
I think that the asset inventory piece could be better. It needs more customisation routes
What problems is the product solving and how is that benefiting you?
It is helping us to improve our servie desk offering
Fully featured helpdesk system
What do you like best about the product?
Very comprehensive, feature rich system. Very reliable and stable system
What do you dislike about the product?
Can be quite expensive compared to alternatives. For a basic helpdesk system, might be over complicated
What problems is the product solving and how is that benefiting you?
This system allows us to keep track of all our IT assets and software as well as managing our helpdesk calls. We are also using it for areas outside of IT such as HR and GDPR. Another section is used for our change manage processes.
Great product
What do you like best about the product?
I have been using it for years to collect information and manage endpoints. Works great as it should.
What do you dislike about the product?
There is nothing I dislike about this service.
What problems is the product solving and how is that benefiting you?
As I said, I'm using it for IT Asset management and tickets system.
Service Desk Tool that is trustworthy and user-friendly
What do you like best about the product?
The setup feature of Service Desk appeals most to me. Coming from a Jira shop, I have found the options in Service Desk to be lots more user friendly and allow for generally better processes throughout the firm. Additionally quite simple to use in your surroundings and start straight out of the box.
What do you dislike about the product?
After ten months or so at Service Desk, I truly cannot name anything I find objectionable. Since we are now a Solar Winds shop all around, I truly enjoy all of their items.
What problems is the product solving and how is that benefiting you?
These days, our ticketing system, PO tracking, and asset management system allow us as IT to help users by resolving problems or forwarding to the relevant teams or groups.
SolarWinds Service Desk for your ITSM needs
What do you like best about the product?
SImplified interface for ITSM processes for incident mgmt, request mgmtt. Easy navigation for end users.
What do you dislike about the product?
Large Enterprises have more needs on features, customizations and third-party integrations in terms of plug-ins. There are limitations.
What problems is the product solving and how is that benefiting you?
Simple and easy to use interface for incident mgmtt and request mgmtt from end users. The ITSM tool required less training for users and support agents, and is quite intuitive.
SolarWinds Service Desk Review form Zoho
What do you like best about the product?
This tool is very customizable , and it has user freindly interface combined with nice functionality.it helps to tailor workflows and processs for the needs in our company ,also it is used to managing our it assets
What do you dislike about the product?
The platform is not cost effective compared to its alternatives
What problems is the product solving and how is that benefiting you?
Reducing manual works by automating via this , So we can save time in this task
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