SolarWinds Service Desk
SolarWindsReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
727 reviews
from
External reviews are not included in the AWS star rating for the product.
Samanage Review
What do you like best about the product?
Great interface
Easy to move around Help Desks
Automation
Search
Creating solution and then linking them to known tickets.
Easy to move around Help Desks
Automation
Search
Creating solution and then linking them to known tickets.
What do you dislike about the product?
My biggest dislike is not having to ability to categorize tickets on the fly. As a "Help Desk Agent" You should be able to open the ticket and categorize right from the main screen instead of hitting Edit.
What problems is the product solving and how is that benefiting you?
We have been able to create wonderful solution and linking them to known issues. When this happens the AI recommends solutions to users while they are logging a ticket about that issue. Cut down our ticket numbers on common issues.
Recommendations to others considering the product:
Highly recommend it. You will love how easy it is to use.
So much more than a Help Desk managment tool
What do you like best about the product?
I like the flexibility that Samanage offers us for customization. It does double duty at the help desk, and as an HR onboarding solution.
What do you dislike about the product?
Not much to dislike about the product. It serves its purpose, and live help is always a click away.
What problems is the product solving and how is that benefiting you?
Samanage is mostly used as our help desk management solution. Tickets are started by email or web interface. The ticket is automatically assigned in some circumstances which is our first step in keeping our tech's screen clear and also speeds up the ticket resolution process.
We have set up HR as admins as well. They create tickets for new hires which flow to the various departments when a different set of tasks has to be completed. It is a very neat solution, and it holds everyone accountable.
We have set up HR as admins as well. They create tickets for new hires which flow to the various departments when a different set of tasks has to be completed. It is a very neat solution, and it holds everyone accountable.
samanage is easy to use
What do you like best about the product?
samanage is easy to use and easy for customer to use
What do you dislike about the product?
customization of tool. would like to be able to do more with it
What problems is the product solving and how is that benefiting you?
inernal team. easy for customers to use
So far a great product for asset procurement and management
What do you like best about the product?
I'm impressed at how clean and simple the dashboard is. All the asset information for each device is readily available with export capabilities. I'm still learning the application, but I'd say so far it has been a positive investment.
What do you dislike about the product?
There isn't much to dislike being I'm only using the Asset management portion of the application.
What problems is the product solving and how is that benefiting you?
Asset Management and hardware identification. All information centralized and readily available.
"Fabulous Support with fast goals"
What do you like best about the product?
I like that I had the capacity to get to my prosperity operator reasonably effectively, and that he was overly proficient and understanding, despite the fact that I experienced serious difficulties clarifying what I required. That, yet the 2 addresses that I've been thinking about for as far back as month (discontinuously) were replied in 17 minutes. Britt made it overly straightforward!
What do you dislike about the product?
Truly, the cooperation was so brisk, the main thing I missed was a portion of the articles referenced.
What problems is the product solving and how is that benefiting you?
Samanage is an extraordinary answer for archive support on the structures that should be submitted to the help divisions we have in any case. Rather than downloading the structure, appending it to an email or another ticket, and trusting that the structure is rounded out accurately, we can simply have the structure in samanage and have the required fields checked so nothing goes out of order.
Recommendations to others considering the product:
On the off chance that you are searching for an undertaking that can be effectively overseen and have a noteworthy effect without requiring a lot of supervision, this is an incredible one to jump on. Truly, the work out is very simple, the help and training is unparalleled, and the network of different clients is too inviting and simple to converse with.
Samanage was the right choice
What do you like best about the product?
There are so many things that I like about Samanage. To start with the entire team that worked with me on purchasing, setup/configuration, success management were all really great and were easy to work with. They are very responsive to any question I had...usually had a response back within an hour.
As for the Samanage Cloud Portal it offered more than we had with Spiceworks. I am now able to combine my inventory database, procurement records and help desk all into one package. The fact that it is cloud based allows me to access it from anywhere instead of having to make sure I am at specific computers to access specific software pieces that made up our old system.
As for the Samanage Cloud Portal it offered more than we had with Spiceworks. I am now able to combine my inventory database, procurement records and help desk all into one package. The fact that it is cloud based allows me to access it from anywhere instead of having to make sure I am at specific computers to access specific software pieces that made up our old system.
What do you dislike about the product?
I wish that it allowed the positioning of fields and offered the capability to do depreciation within the Asset portion of the inventory.
What problems is the product solving and how is that benefiting you?
We are able to combine Inventory, help desk and procurement into one application. Our existing on-prem helpdesk started having issues with AD integration and started not allowing users to sign in. Because it was freeware there was really no support except for that of other users.
The benefits are within one portal we know have access to all three systems from anywhere so if my main computer was to go down I can easily access this from my phone, ipad or another computer.
The benefits are within one portal we know have access to all three systems from anywhere so if my main computer was to go down I can easily access this from my phone, ipad or another computer.
Recommendations to others considering the product:
They offer a 30 day trial and I would recommend anyone thinking about switching to give it a try. Configuration doesn't take that long to complete and have up and running.
Easy management, great support and lovely UI
What do you like best about the product?
The UI is exceptionally proficient, fits with any association, and is incredibly simple to explore. My clients frequently compliment me on how "pleasant of a Help Desk landing page we have". The organization interface is exceedingly adaptable and the worked in help highlights work admirably of getting your new Help Desk upand running rapidly. Samanage's help is likewise incredible, they have a few choices to enable their clients to get setup and even after the intial setup they are responsive. I additionally love the Jive refreshes I get from them educating me of up and coming changes and new highlights.
What do you dislike about the product?
I might want the capacity to alter when the auto-filter runs. No additionally pushing stuff off based of straightforward absence of correspondence.
What problems is the product solving and how is that benefiting you?
Effectively open Help Desk to submite demands for help and the Solutions highlight has been an extraordinary spot to populate self improvement arrangements lessening the quantity of copy asks for or repeating demands. It enables my group to monitor all the assignment and we understood exactly how occupied or moderate we are from pulling the reports it has accessible. We've had the capacity to in all respects rapidly execute these highlights with a little measure of overhead to oversee.
Recommendations to others considering the product:
Unquestionably completely investigate how you can use the item and acquaint yourself with the administration index thing work processes before you begin working out your answer. Additionally get advance purchase in from different divisions in your organization to perceive how you can make this the answer for everybody and not simply it. The work out is excessively simple, the help and instruction is unparalleled, and the network of different clients is too inviting and simple to converse with.
Simplicity and modification options like you want it.
What do you like best about the product?
Samanage is a good semi flexible service desk and ticket tool that accommodate most of your needs and have a nice live support together with a nice community where you easily can suggest improvements. Good for mid-sized companies, where you want to be able to keep track on things and maybe create a service catalog for requests or include a knowledge base.
What do you dislike about the product?
Self service requests is not as flexible as you could wish. You can only make choices dependable once and you will need to write all the text from dependable choice in the line of text. It would also be nice to be able to choose more than one department or country when defining who should be able to create the service request. So even though a lot of features are flexible, you'll still find that Samanage are lacking in some areas.
What problems is the product solving and how is that benefiting you?
We have managed to get an overview over IT Issues with more as we also have integrated the self service system very well and actively will be working on our knowledge database.
Recommendations to others considering the product:
Think about into what extend you need a fully developed piece of software as Samanage is in constant development. The tool itself is quite flexible but as you find it flexible in some areas you will find it as locked in other areas.
Solid Platform
What do you like best about the product?
Samanage has many levels of automation to be utilized. We like that the software has more then enough "room to grow". We're hoping to continue using more advanced features as Samanage matures in our company.
What do you dislike about the product?
Don't have any dislikes so far - we are still green in our adoption period.
What problems is the product solving and how is that benefiting you?
Our ticket submission is very ad-hoc and reactive. Expectations for IT to provide more innovation requires us to be able to maximize our time. The device manager that can attached to user profiles is revolutionizing the way we manage assets.
Recommendations to others considering the product:
I would recommend you dedicate the appropriate resource time from your staff to successfully deploy this software.
Great platform for asset management and trouble ticket
What do you like best about the product?
This is a great ITSM. While it does not have all the expanded features of some of the big systems it has asset management, change management, incident management and a service catalog which is all you really need to get started. Plus they have integrations with other platforms like slack for interacting with your tickets.
What do you dislike about the product?
I dont have any particular weakness in order. As I have used it throughout the years I have become appreciative of how the interface is designed. Its clutter free and lets me do my work
What problems is the product solving and how is that benefiting you?
Help Desk & Asset Management
showing 271 - 280