SolarWinds Service Desk
SolarWindsExternal reviews
727 reviews
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The Best so far.
What do you like best about the product?
Real-time, User Friendly. The social media vibe using the comment section and notification for communication makes it a lot easier to communicate and document the case.
What do you dislike about the product?
Auto Refresh, it will help a lot. we are using 3rd party for the autorefresh. Yes, there's a notification that there's a new ticket but we still have to refresh in order to see it.
What problems is the product solving and how is that benefiting you?
We are resolving pretty much everything, from HR to Legal and especially IT. A centralized solution provides us faster and more liquid collaboration and resolution for every issue the company needs.
Recommendations to others considering the product:
Explore, There's a lot of features the system has to offer. No downtime so far and the support is fast and reliable.
Get ServiceDesk
What do you like best about the product?
I was pleased with the SolarWinds Rep during the initial request for information. The Rep was very professional and attentive to the needs that ServiceDesk will solve for the company. I like that SolarWinds allows a free trial of the product before purchasing to get a real feel of how it works and it's capabilities. The support of the onboarding staff is unmatched, they provide you with plan, many information sources, and excellent customer service.
What do you dislike about the product?
Not necessarily a dislike, but getting confused as where a particular feature is when performing the initial setup.
What problems is the product solving and how is that benefiting you?
Constantly updating Excel worksheets to track inventory and changes. Having a central location for IT request for the IT team, rather than combing through emails. I'm confident that our change management will be nearly flawless for our SOC2 audit.
User Friendly
What do you like best about the product?
Incident management is the best feature, in my opinion. This is something we desperately needed, and the ease of use made our end users adapt quickly.
What do you dislike about the product?
My least favorite, but potentially most helpful feature is the asset management piece. I feel the inventory functionality could be a little easier to use.
What problems is the product solving and how is that benefiting you?
We are using this platform for change management, incident management and much more. Our biggest benefit aside from better incident management is how it has assisted us with organizing our change management process.
Recommendations to others considering the product:
Great solution!
SolarWinds Service Desk Initial Review
What do you like best about the product?
Easy to use interface. Quickly presents relevant information in a customizable fashion.
What do you dislike about the product?
The menu system, going between the "setup" menu for global settings and other areas of the servicedesk are a bit confusing to me.
What problems is the product solving and how is that benefiting you?
A standardized change management system is something we never had in the company. We are communicating better and accomplishing more in less time.
Good Product for ITIL best practices implentation
What do you like best about the product?
The ease of creating automated workflow processes allows for efficiencies to be created and reduction of mundane manual inputs
What do you dislike about the product?
the reporting could always be better, out of the box reports could be improved.
What problems is the product solving and how is that benefiting you?
I have encountered some problems with the product but the support team is very prompt in responding with an answer or escalating to the engineers. The benefits are many including better tracking of SLA breaches and CSAT.
Recommendations to others considering the product:
This platform is easy to use, intuitive to setup, roll out and administer. The open rest api is able to integrate with most anything and support is great.
Practically Perfect in Every Way
What do you like best about the product?
It has a clean, easy to use, and intuitive interface. We have only scratched the surface of what it can do.
What do you dislike about the product?
I haven't really found anything I dislike. Our previous solution was that bad.
What problems is the product solving and how is that benefiting you?
Faster resolving of issues. Better resolutions and tracking of issues.
Recommendations to others considering the product:
It is worth the look. If you try it I think you will like it. My advice you are going to want to use it.
SolarWinds for optimal productivity and efficiency.
What do you like best about the product?
It is very good, it has given the possibility to monitor every IT management without exhausting people or intellectual resources very often. I can maintain a high margin of server development or incredible network performance. SolarWinds has optimal database performance.
What do you dislike about the product?
SolarWinds has so far given a very important lesson for me, I definitely like the way it is built.
What problems is the product solving and how is that benefiting you?
We use SolarWinds to complement our internal management, with the external incorporation of different quality managers for network performance or monitoring. It has been a software compatible with the company's planning.
Recommendations to others considering the product:
It works very well and excellent, I have been able to demonstrate the scope we need with the software. Its price is much better and it has a formidable quality in each of its tools. SolarWinds will definitely help you manage every process.
SolarWinds Service Desk unified and cloud based solution
What do you like best about the product?
How easy and manageable it is, and the integrity it allows with various applications for better automation
What do you dislike about the product?
Certain failures with the updates, improve some things but damage others
What problems is the product solving and how is that benefiting you?
No problem, it has simplified the flow of requirements with the creation of tickets, in addition to being very friendly
SolarWinds better than most
What do you like best about the product?
The ease of use, and ease of setup in a new environment. Also the ease to migrate to a new server.
What do you dislike about the product?
Cost is a bit of a factor, their aer less expensive routes to take.
What problems is the product solving and how is that benefiting you?
We run all our ticketing through Service Desk
SolarWinds Service Desk is the powerful IT management solution
What do you like best about the product?
This is the best tool I came so far, that has an ability to provide transparent help desk services to the customers that focus on the end user. I did not face any issue in its installation and their customers support is very cooperative too. It has empowered me to answer the individual questions and also I can better handle the tickets, which has organized the daily queries for me. It is really working well for the alignment of my business process through its integrated support.
What do you dislike about the product?
I have been using this tool for 2 years, the interface is not so appealing in terms of visualization, and it takes time to search the tasks, which is very inconvenient. Moreover it is working fine and providing excellent services.
What problems is the product solving and how is that benefiting you?
For me it is very useful tool. Through its trouble shoot managing features it is no more difficult for me to lose the tickets of course by solving the issues, so that problem management and the configuration changes would not be a headache. It is multi-functional tool with highly developed features. It is playing a vital role in our organization.
Recommendations to others considering the product:
Companies which are looking for an efficient IT management tool, I would say it is the best tool which comes with most effective consequences. It will help you for the consistent process flow and the vendor management also.
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