SolarWinds Service Desk
SolarWindsExternal reviews
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SamanageReview
What do you like best about the product?
All online, easy to manage. We also love that fact we can print labels from this to use on the devices.
What do you dislike about the product?
We think the cost of this software is a bit too high. We only use the inventory part and this should be a stand alone product.
What problems is the product solving and how is that benefiting you?
Inventory of computer hardware and devices. this software makes it super east to do this kind of thing.
My experience is new and growing, just getting started
What do you like best about the product?
metrics available for service records, similar issues. Ability to customize requests. The workflow option for tickets has been beneficial for our different departments to request new tools.
We have just started using the solutions portion of the help desk and this has made a huge difference when responding to our different stores requests for the same issue. The store managers do not always remember email or policy changes regarding specific issues. By listing the solution on the help desk we can refer the repeat questions to a stored stock answer.
We have just started using the solutions portion of the help desk and this has made a huge difference when responding to our different stores requests for the same issue. The store managers do not always remember email or policy changes regarding specific issues. By listing the solution on the help desk we can refer the repeat questions to a stored stock answer.
What do you dislike about the product?
Giving out information, the requirments for linking my personal data with offers.
What problems is the product solving and how is that benefiting you?
We are able to quickly identify areas of concern thru grouping like requests and forecasting future equipment needs based on volume and rate of failure. Example, kitchen printers, typical shelf life and those that have been abused. We are also able to meet all the Microsoft license requirements using the inventory portion of samanage.
Recommendations to others considering the product:
Great product, easily personalized. The start up is daunting but after a few touches the flow is very easy to adjust and create the tool you are looking to working with daily.
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