Service Desk Tool that is trustworthy and user-friendly
What do you like best about the product?
The setup feature of Service Desk appeals most to me. Coming from a Jira shop, I have found the options in Service Desk to be lots more user friendly and allow for generally better processes throughout the firm. Additionally quite simple to use in your surroundings and start straight out of the box.
What do you dislike about the product?
After ten months or so at Service Desk, I truly cannot name anything I find objectionable. Since we are now a Solar Winds shop all around, I truly enjoy all of their items.
What problems is the product solving and how is that benefiting you?
These days, our ticketing system, PO tracking, and asset management system allow us as IT to help users by resolving problems or forwarding to the relevant teams or groups.
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