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Reviews from AWS customer

3 AWS reviews
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External reviews

137 reviews
from and

External reviews are not included in the AWS star rating for the product.


    Michael P.

Great Cloud-Native NGFW for Palo Alto Fans

  • March 12, 2024
  • Review provided by G2

What do you like best about the product?
The ability to have the power and integrity of a Palo Alto NGFW firewall without the complexity of managing PAN VMs and HA in the Cloud is the biggest draw card.
What do you dislike about the product?
Deployment model (Azure Managed OR Panorama Managed) is very limiting - a Hybrid option would be fantastic.

Eg; our customer Cloud team would like to configure Security Policy via Azure DevOps, however, the security team simply want the logs to come through Panorama.
What problems is the product solving and how is that benefiting you?
Protection of Cloud resources from directly connected branch, enabling deprecation of Data Centre location.


    Kim Ejby Lorentzen

Provides zero-trust security architecture and good integration with other services

  • March 06, 2024
  • Review provided by PeerSpot

What is most valuable?

The most valuable feature of the solution is the zero-trust security architecture.

What needs improvement?

The solution's licensing could be improved, and training should be included before installation.

For how long have I used the solution?

I have been using Palo Alto Networks VM-Series for four years.

What do I think about the stability of the solution?

There are always glitches in every product, but the solution is reliable overall.

I rate the solution a nine out of ten for stability.

What do I think about the scalability of the solution?

I haven’t faced any issues with the solution’s scalability. Our clients for the solution are large corporate or global customers.

How are customer service and support?

The solution’s technical support is very good.

How would you rate customer service and support?

Positive

How was the initial setup?

The solution's initial setup is easy if you have training and know what to do. The solution's deployment time depends a lot on the customer's requirements. It takes around half an hour to install the solution.

What's my experience with pricing, setup cost, and licensing?

The smaller firewalls, like the PA-400 Series, are very good priced. Some of the challenges come with licensing and support on the larger boxes. Sometimes, it's cheaper to buy a new firewall with licensing instead of renewing the licenses of an old firewall.

Suppose you have a PA-3000 Series firewall. By the time of its renewal, Palo Alto will come up with the PA-1400 Series with better performance than the old PA-3000 Series. If the customer had one of the older ones, it would be cheaper for them to buy a new firewall on a lower tier and then get the licenses.

What other advice do I have?

The solution is deployed both on-premises and on the cloud. Palo Alto Networks VM-Series helps in securing our public cloud infrastructure. It is easy to integrate Palo Alto Networks VM-Series with other solutions. We have integrated the solution with Aruba ClearPass Policy Manager. It is easy to maintain the solution.

It is very important for users to get the solution implemented properly in the customer's network.

Overall, I rate the solution ten out of ten.


    Rahul Madan

Easy to use and adds one more security layer to protect from security threats or attackers

  • February 28, 2024
  • Review provided by PeerSpot

What is our primary use case?

We primarily use the solution for cloud firewalling, SASE, ZTNA, and CASB compared to the hardware-based NGFW or cloud firewalls.

What is most valuable?

The product is easy to use and deploy, and it enhances the overall security posture while deploying the application in the cloud. The most effective features of the solution for threat prevention are Layer 7 inspection, SSL decryption, IPS, and the web filtering profile. You can use the solution to easily protect your data from cyber criminals, including insider or outside-based attacks.

The solution is easy to deploy, easy to manage, and easy to create policies. An organization's overall security posture can be improved by deploying Palo Alto Networks VM-Series firewall.

What needs improvement?

The DLP functionality or data classification can be improved in the solution's basic firewalling.

For how long have I used the solution?

I have been using Palo Alto Networks VM-Series for two to three years.

What do I think about the stability of the solution?

Palo Alto Networks VM-Series is a stable solution.

I rate the solution a nine out of ten for stability.

What do I think about the scalability of the solution?

Compared to Checkpoint Maestro Firewall, the solution's scalability is not up to the mark. We'll need to upgrade the firewall for any tech refresh, throughput requirement, or hardware-based incremental. We have more than 100 customers for Palo Alto Networks VM-Series.

How are customer service and support?

The solution’s technical support is great.

How was the initial setup?

The solution’s initial setup is straightforward.

What about the implementation team?

The solution's deployment time depends on the business application or business requirement. Based on that, the solution is easy to deploy and use.

What's my experience with pricing, setup cost, and licensing?

Based on the customer budget, they can choose from 12-month, 36-month, or 60-month licensing models. The solution is quite expensive compared to Fortinet, Check Point, or Cisco. Customers can go for the solution's premium version, which I wouldn't say is expensive because it secures important data.

What other advice do I have?

We cannot say that we have achieved 100% security by deploying the solution, but we have added one more security layer to protect us from security threats or attackers. For deployment, we have more than 400 engineers handling our SOC, including the MSS part, the security of business center implementation, and manageability.

Deploying the solution does not provide a 100% data safeguard, but it adds another security layer. The solution provides single-pass parallel processing (SP3) architecture, which is more effective than other firewall vendors. From the hardware and architecture perspective, the solution is good compared to Check Point or Fortinet firewalls.

Overall, I rate the solution an eight out of ten.


    Deja Srivatjanapong

Easy to use, provides more visibility into the traffic, and streamlines security operations

  • February 22, 2024
  • Review from a verified AWS customer

What is our primary use case?

We use the solution for inter-VPC traffic segmentation and inspection. I also use it for external interfaces.

How has it helped my organization?

The product gives us the ability to do malware detection and file inspection.

What is most valuable?

The tool provides ease of use for GUI management and deployment. The product provides more visibility into our traffic. It also helps with troubleshooting a bit of high-level next-generation platforms. The auto-update feature of App-ID is valuable. Traffic monitoring, threat monitoring, and dashboards are the most impactful for our network security.

Having visibility and alerts and being able to react to them is valuable. The integration of VM-Series with cloud services has helped us a lot to streamline our security operations. The solution has ease of use. The web interface and the traffic monitoring are more centralized.

What needs improvement?

The cost must be improved. The tool is very costly.

For how long have I used the solution?

I have been using the solution for more than five years.

What do I think about the stability of the solution?

I rate the tool’s stability a nine or ten out of ten.

What do I think about the scalability of the solution?

I rate the tool’s scalability an eight or nine out of ten.

How are customer service and support?

The technical support is really good. I rate the technical support a nine or ten out of ten.

How was the initial setup?

We deploy AWS VPC as a virtual appliance, as a security VPC. The initial deployment was moderately easy. It is not complex, though.

Which other solutions did I evaluate?

I have used Juniper. Palo Alto’s next-generation features are better than Juniper’s.

What other advice do I have?

The cloud service providers are also coming up with similar features. It can get really competitive for Palo Alto. People who want to use the solution must engage the system engineer for the deployment, vetting process, and initial implementation. Overall, I rate the product a nine to ten out of ten.


    Serge Birdi

Successfully detects unauthorized traffic streams

  • February 21, 2024
  • Review provided by PeerSpot

What is our primary use case?

For remote access and securing our perimeter, Palo Alto Networks VM-Series greatly enhances our network security posture. It serves as a primary firewall for enterprise security and ensures secure remote access to our environment. As for traffic handling in our multi-cloud deployment, Palo Alto Networks' solution effectively manages it, delivering on its promises.

What is most valuable?

We've integrated all necessary functions into a single box shop currently. This setup is convenient for those who aren't yet in the cloud and prefer to stick with familiar tools. However, there's now a plethora of cloud-based tools that offer similar functionalities, leading to potential duplication and increased costs. 

In terms of security breaches, the product aids in categorizing and monitoring traffic, allowing for the identification of potentially malicisous or incorrectly formatted applications. While there are often false positives, the product has successfully detected unauthorized traffic streams.

What needs improvement?

I believe that the licensing and overall cost could be more transparent and aligned with how features are utilized, especially considering the duplication of features. 

Sometimes, it's challenging to determine which features to activate or deactivate.

For how long have I used the solution?

I have been using Palo Alto Networks VM-Series for the past 5 years.

What do I think about the stability of the solution?

In terms of stability, it's quite reliable once it's up and running. I'd rate it a 9 out of 10. However, it's not a perfect 10 due to the need for manual intervention, especially during firmware upgrades and certificate management. This aspect isn't as seamless as with cloud-native firewalls.

What do I think about the scalability of the solution?

As for scalability, it can be scalable if deployed correctly from the start. Regarding usage, the number of users will likely remain consistent, but the deployment of various firewall types may increase. This could include different instances or flavors beyond the Palo Alto VM series, such as cloud-native versions on Azure or from other vendors. 

How are customer service and support?

The support team is quick, knowledgeable, and responsive. They address issues promptly and escalate them efficiently if needed. Overall, we haven't encountered any significant problems.

How was the initial setup?

The performance of the product hasn't been affected, although access depends on the applications and how well traffic is defined. It can be challenging to ensure traffic flows correctly through the firewall if not fully configured initially. However, once operational, there have been no performance issues.
Setting up the Palo Alto Networks VM-Series was complex and required following a detailed list of instructions. Once it's configured, managing it becomes manageable, but it's not as user-friendly as some cloud-native firewalls that offer click-and-deploy functionality. Building it from scratch involves addressing numerous issues and ensuring it's set up resiliently for availability and reliability.We're using scripts to integrate the Palo Alto Networks VM-Series. 

What about the implementation team?

We managed the deployment in-house, which presented some challenges.

As for technical staffing, we aim to reduce the team size needed for deployment, ideally managing it with minimal personnel or even through code automation. Currently, we don't have a dedicated firewall team.

What was our ROI?


What's my experience with pricing, setup cost, and licensing?

Regarding pricing, I initially downloaded the product for feature comparison purposes, not specifically due to pricing concerns. However, the current licensing model can be a sore point as we're paying for features we're not fully utilizing. Simplifying the pricing structure would be beneficial, especially given the duplication of services in some cases, leading to increased costs.

What other advice do I have?

I'd rate it a 9, considering it's an industry-leading firewall with excellent support and features. However, as more customers shift to cloud-native solutions, some unique features of the Palo Alto solution may become less relevant. The company may need to offer a more robust and feature-rich solution to remain competitive. Currently, the monolithic nature of the firewall can be challenging to maintain and secure, which could impact its future viability compared to more agile competitors like Cisco.

When considering the Palo Alto Networks VM-Series, organizations need to carefully assess their specific use case and the extent of changes planned for the firewall. It's crucial to determine if all features are necessary and if they are not replicated elsewhere in the infrastructure. For those already operating in a cloud-native environment, leveraging native security features may be more cost-effective, as they are already included in the package. Conversely, organizations accustomed to traditional on-premises setups may prefer a single firewall device for security. Ongoing support and the frequency of changes to be made on the firewall should be factored in, as these can significantly impact the overall cost and effectiveness of the solution.


    PrashanthM

Enables real-time inspection for vendor security

  • February 01, 2024
  • Review provided by PeerSpot

What is our primary use case?

The primary use case for the Palo Alto Networks VM-Series is real-time inspection for vendor security.

For how long have I used the solution?

We have been using Palo Alto Networks VM-Series for three years.

What do I think about the stability of the solution?

I rate the stability a ten out of ten.

What do I think about the scalability of the solution?

The product has good scalability. We have small to enterprise businesses as our clients for it.

How are customer service and support?

As per premium support licenses, we received 24/7 support services. Apart from that, they join the calls quickly to resolve the issues for distributors' performance.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup is easy. We managed and configured it with the help of existing management tools and courses. We deployed it on the cloud and on-premises.

The deployment time depends on specific business requirements and bandwidth. It takes around one to two weeks to migrate and configure for large organizations. For small organizations, it takes one or two days to complete.

What's my experience with pricing, setup cost, and licensing?

The product is costly but provides all essential security features. I rate the pricing a seven out of ten.

What other advice do I have?

VM-Series enhances the security of our virtualized infrastructure. It ensures that every interaction, pre and post-loan processing, undergoes a thorough inspection, leveraging VPN features and comprehensive security protocols. It reviews the data for encryption and decryption before sending it to the server.

By applying Palo Alto's robust security measures, we enhanced the overall security posture of the cloud development process. Generally, it is challenging to scale hardware while increasing the bandwidth. When it comes to VM-Series, it is more scalable than other firewalls.

Certainly, the prevention capabilities can have an impact on bandwidth. Without the imposition of security profiles, the bandwidth can operate at its full capacity, reaching up to 100 Gbps. However, upon introducing security profiles, there may be a slight decrease in bandwidth due to the utilization of a software control plan and software data plan. The data plan involves a parallel processing mechanism, incorporating multi-scan and multi-action functions. While this may introduce a minimal latency, it efficiently prevents threats with lesser bandwidth. The operation efficiency is enhanced after the deployed VM-Series. We can easily fetch all licensing details, including serial numbers.

I rate it a nine out of ten.


    Mitul Rajput

A stable and straightforward solution that provides valuable features and strengthens an organization’s IT posture

  • January 31, 2024
  • Review provided by PeerSpot

What is our primary use case?

We are using the solution for IDS, IPS, and security.

How has it helped my organization?

We need a perimeter firewall to expose anything on the internet. Our inbound and outbound traffic is controlled via Palo Alto. It has multiple features. We have Palo Alto in every location and have a central console where we control all the firewalls.

What is most valuable?

IDS, IPS, web filtering, and URL filtering are valuable features. Palo Alto is a good product. We have become a major reseller of the product. The tool is beneficial to us. The solution strengthens our IT posture.

What needs improvement?

The solution must improve Zero Trust integration and use cases. The Zero Trust solution has limitations.

For how long have I used the solution?

I have been using the solution for four years.

What do I think about the stability of the solution?

The stability is good. The vendor communicates about the releases in advance. We keep updating the operating systems based on compliance and security notifications.

What do I think about the scalability of the solution?

Scalability might be an issue for large organizations. The throughput is a challenge. Multiple segregations need to be done. More than 40 customers are using the solution. We don't face challenges in deployment and maintenance.

How are customer service and support?

The support is responsive.

How was the initial setup?

The setup is not complex, but it is not simple. We get everything from Microsoft Marketplace. We buy the license outside Microsoft Marketplace because it is more cost-effective. All our VMs are deployed on the cloud.

What's my experience with pricing, setup cost, and licensing?

The license fee is slightly high. We must choose the right licensing.

Which other solutions did I evaluate?

Palo Alto’s compatibility and integrations are better than Juniper's. Zscalrer’s Zero Trust solution is better than Palo Alto’s. We recommend Palo Alto over Fortinet, Juniper, or Check Point. Palo Alto is less complicated.

What other advice do I have?

Palo Alto is a straightforward solution. The solution does not have any negative impacts on our organization. Overall, I rate the product a nine or nine and a half out of ten.


    Ahmed_Shalaby

A stable and secure firewall solution that is easy to implement and operate

  • January 18, 2024
  • Review provided by PeerSpot

What is our primary use case?

The solution is used to protect some servers and access their traffic in a virtualization environment.

What is most valuable?

The most valuable features of the solution are its stability, ease of implementation, ease of operation, and security.

What needs improvement?

It is not very easy to scale up the solution.

For how long have I used the solution?

I have been using Palo Alto Networks VM-Series for one year.

What do I think about the stability of the solution?

I rate the solution a nine out of ten for stability.

What do I think about the scalability of the solution?

I rate the solution a seven out of ten for scalability.

How are customer service and support?

The solution’s technical support is very good.

How would you rate customer service and support?

Positive

How was the initial setup?

The solution’s initial setup is very easy.

What about the implementation team?

Palo Alto Networks VM-Series can be deployed in a day or two.

What's my experience with pricing, setup cost, and licensing?

The solution is a little bit expensive compared to other vendors.

What other advice do I have?

I would recommend the solution to other users because it is a good firewall.

Overall, I rate Palo Alto Networks VM-Series a nine out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud


    Monica Gorasia

A stable solution that is complex to work with

  • December 08, 2023
  • Review provided by PeerSpot

What is our primary use case?

We use the product on our Azure network firewalls. 

What needs improvement?

Palo Alto Networks VM-Series is a complex product to work with. 

What do I think about the stability of the solution?

Palo Alto Networks VM-Series is stable. 

What do I think about the scalability of the solution?

I rate the solution's scalability a nine out of ten. We have 100 users for the product. 

How are customer service and support?

We encountered quality issues over support. 

How would you rate customer service and support?

Neutral

How was the initial setup?

The tool's deployment is simple. 

What's my experience with pricing, setup cost, and licensing?

Palo Alto Networks VM-Series is an expensive product but the best one in the market. 

What other advice do I have?

I rate the product a ten out of ten. 


    Nasir Akbar

A stable and affordable product that enables organizations to enforce security policies

  • December 04, 2023
  • Review provided by PeerSpot

What is our primary use case?

I have completed ten projects. The solution is used for network security, application control, and enforcement of policies on end-user devices.

What is most valuable?

The solution enables organizations to enforce policies. We can control every endpoint that is connected to the network.

What needs improvement?

The vendor must improve the way it advertises and markets the product.

For how long have I used the solution?

I have been using the solution for four years.

What do I think about the stability of the solution?

I did not find any bugs in the tool. However, we'll face some issues if we do not configure it properly.

What do I think about the scalability of the solution?

Almost 25 customers in Riyadh migrated from Juniper to Palo Alto this year. Before buying the product, we must know the number of users who will be using it. We must buy the model that best suits our needs.

How are customer service and support?

Some people do not know how to open a case with the support team. When a customer contacts the support team, the team must help the customer to open a case. After a case is opened, the support team must respond within 15 to 20 minutes. However, the team takes three to four hours to respond. There is no proper support channel to follow up on cases.

How was the initial setup?

Deploying a firewall is not easy until we have a basic knowledge of routing and security. If we have the knowledge, we can find the proper document on the website and do it easily. We should know the basic configuration. The deployment process is user-friendly. We can configure it easily.

What's my experience with pricing, setup cost, and licensing?

The product is cheaper than the on-premise version.

Which other solutions did I evaluate?

When compared with FortiGate, Palo Alto has more security products. However, Palo Alto did not publish the security profile for the end-users or partners. They must explain to their end users why they are better than FortiGate.

What other advice do I have?

People considering implementing the product must consider investing in the on-premise solution instead. If someone has a good experience with VMs, I suggest they choose VM, as it is cheaper than on-premises. Overall, I rate the tool a nine out of ten.