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External reviews

104 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Yaswanth V.

Digital Transformation project and having Palo Alto as the External Firewall

  • May 26, 2025
  • Review provided by G2

What do you like best about the product?
Their high end security and can be Used with third party integration
The support team was very helpful and the suppliers too
Easy to login frequent updates
Implementation was very easy to integrate with other firewalls
we are using it for managing our sd wan Across globe with our head office
What do you dislike about the product?
complex to use than others and bit on the high-cost variants and bit of an overkill for smaller environments and certification and training cost way more than others.
What problems is the product solving and how is that benefiting you?
It acts as a central management tool for our head office and remote offices, and we are using it for VPN and SD WAN Management we intergrated it with PRISMA


    Navjeet S.

I had a wonderful experience working with palo alto network cloud

  • May 23, 2025
  • Review provided by G2

What do you like best about the product?
I like using Palo Alto Networks Cloud NGFW everyday. It is my go to for getting strong security for my website. Jt integrates perfectly with the other interfaces.
Would recommend it to everyone who values sustainability and efficiency of security systems.
What do you dislike about the product?
The complexity of finding the website ans navigate around jt can be reduced.
It took me some time to get familiar to the environment. It is great for AWS, but support on other cloud platforms feels limited.
What problems is the product solving and how is that benefiting you?
It provides strong security for cloud environments, works well with AWS, and is easy to scale as needed. It also makes managing network security more streamlined and efficient.


    Sai Kaushik S.

Review of G2

  • May 22, 2025
  • Review provided by G2

What do you like best about the product?
Protecting organizations from cyberattacks starts with a network security platform as the cornerstone of an effective network security strategy. Security tools such as next-generation firewalls, cloud-delivered SASE, threat prevention, URL filtering, DNS security, artificial intelligence for operations and IoT security are essential to protect organizations from evasive threats and malware.
What do you dislike about the product?
Nothing as you guys are helping to build firewalls to protect us from cyber attacks, so i feel there is nothing i can say, i feel thhis is helpful for people
What problems is the product solving and how is that benefiting you?
Cloud NGFW acts as a security measure for cloud operations. It protects cloud applications by preventing unauthorized access and ensures smooth operation, reducing team workload. Cloud NGFW stops threats, provides clear visibility, and reduces the time needed for security management. It offers a smart, automated security system for all cloud operations.


    Telecommunications

Robust features that meets many use cases and catch scenarios, however slightly laggy load times.

  • May 21, 2025
  • Review provided by G2

What do you like best about the product?
I like the detailed policy/ rule creation that fits the companies hardware stack. There is no missing features so to say everything is well thought of.
What do you dislike about the product?
The thing I do not like about Palo Alto Networks Cloud NGFW is that there is a steep learning curve and the GUI is complicated, I hope for ease of use.
What problems is the product solving and how is that benefiting you?
It helps the company manage their firewall rules and policy accordingly based on the work that needs to be done or installing new hardware and using it to mitigate threats and it works well with our Elastic Stack. A common daily use case is giving exceptions to people traveling to different countries we give them a rule to allow traffic from there using the work companies laptop after they get approval while certain countries traffic is automatically blocked due to adversarial risks according to government policy that goes down toward regular IT companies and their infrastructure.


    Internet

Comprehensive Security software for Enterprise needs

  • May 06, 2025
  • Review provided by G2

What do you like best about the product?
PANW's NGFW(PAN-VM Series) especially powered by Prisma Access is quite a novel solution for securing workloads and connectivity needs across Branch offices, DC, CSPs and Internet endpoints. It ensures your enterprise security needs are met at scale for large user-base(your employees/your customers) through varied deployments of your app stack in todays world as business continues to evolve with their needs/deployments.
What do you dislike about the product?
Deployment of the appliance-software in a cloud deployment is fairly complex especially with Availability in mind given appliances are stateful in nature when compared to a managed CSP offering. Also, the costs can run pretty high based on the package selection.
What problems is the product solving and how is that benefiting you?
PANWs Threat detection/malware protection/IPS-IDS solution are the main feature sets customers I work with care for. This are critical feature sets for application deployment especially when they are internet exposed.


    Henry O.

An administrator

  • May 06, 2025
  • Review provided by G2

What do you like best about the product?
Simplified Deployment and Management, Cloud NGFW is easier to deploy and manage compared to traditional firewall appliances or virtual machines. Seamless Integration with Cloud Providers (especially AWS and Azure)
What do you dislike about the product?
Less Mature in Certain Cloud Environments, While strong in AWS and Azure, but its feature set in other cloud environments (like Google Cloud Platform) might be less extensive compared to its primary supported platforms.
What problems is the product solving and how is that benefiting you?
Problems
Complexity of Securing Cloud Environments: Traditional security approaches (like deploying virtual firewalls as appliances) in dynamic, scalable cloud environments can be complex to deploy, manage, and scale. This leads to configuration errors, security gaps, and increased operational burden.
Solution.
Improved Security Posture: By providing advanced threat prevention, granular visibility, and consistent policies, Cloud NGFW helps organizations strengthen their security posture in the cloud and reduce the risk of breaches


    Investment Banking

Hands On Review

  • April 27, 2025
  • Review provided by G2

What do you like best about the product?
Seamless integration with Azure and AWS and the security features, threat prevention, URL filtering.
Centralised Management
Easy Automation and scalability
What do you dislike about the product?
Talking about latency there is a small performance overhead compared to native cloud security controls (e.g AWS security Groups or Azure NSGs).
Cost can be a shocker.
What problems is the product solving and how is that benefiting you?
Securing VNet-to-VNet traffic
Ensuring there is consistency in enterprise-grade security posture across hybrid cloud environments.
Also inserting advanced security between application tiers.


    Μανος .

Solid Firewall Solution but Complex

  • April 24, 2025
  • Review provided by G2

What do you like best about the product?
brings the vendor’s trusted security into the cloud with a fully managed service, deployments are quick due to aws intergration and don not have worry about patching upgrade etc
What do you dislike about the product?
pricing model can get expensive, especially if you’re scaling up across multiple VPCs or regions. and i think is kind of complex on a way you managed things
What problems is the product solving and how is that benefiting you?
Cloud NGFW provides a unified, enterprise-grade firewall with deep inspection, reducing complexity.
Also one of the biggest problem we solved was that Cloud NGFW decrypts and inspects traffic without killing performance.


    Subir B.

Leading with Empathy, Delivering with Impact

  • April 22, 2025
  • Review provided by G2

What do you like best about the product?
What I like best about Palo Alto Networks Cloud NGFW is how seamlessly it integrates enterprise-grade security into cloud-native environments, without compromising agility. It provides deep visibility, threat prevention, and application-aware controls while allowing teams to maintain the speed and flexibility of their cloud operations. The native integration with AWS and other platforms simplifies deployment, automates scaling, and reduces operational overhead. From a leadership perspective, it empowers organizations to confidently accelerate cloud transformation without sacrificing governance or compliance.
What do you dislike about the product?
While Palo Alto Networks Cloud NGFW is a robust and secure solution, it does come with a learning curve, especially for those new to the platform. That said, I found this to be a motivating challenge. I became genuinely curious as I started exploring it, and within just a couple of weeks, I could ramp up quickly using AI tools and good old Google. That hands-on learning journey deepened my appreciation for the platform’s capabilities and flexibility.
What problems is the product solving and how is that benefiting you?
Palo Alto Networks Cloud NGFW addresses the critical need for consistent, enterprise-grade security across dynamic cloud environments. It solves challenges like lack of visibility, inconsistent policy enforcement, and complex threat prevention in cloud-native workloads. For me, the benefit is twofold: it ensures that security scales with the business—without slowing down innovation—and it gives peace of mind that applications and data are protected, even in fast-moving, hybrid cloud scenarios. It also simplifies operations through automation and tight cloud-native integrations, which is a major win from a program management and transformation standpoint.


    Banking

Good

  • April 22, 2025
  • Review provided by G2

What do you like best about the product?
Ease of use and made it easy to integrate with the systems easily. It has lot of useful features which are helpful. I will recommend to others. It has a good customer support.
What do you dislike about the product?
The installation and setup is a bit complicated which can be further made easy. Even though customer support is best i felt there is a need for documentation for most general stuff.
What problems is the product solving and how is that benefiting you?
It added extra layers of protection which gave an enterprise level protection. It helped in seamless integration and make it easy to use. It provided more security.