Gainsight - Customer Communities
GainsightReviews from AWS customer
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Easy to use
What do you like best about the product?
It was very easy to connect with other professionals. I liked that I was able to build relationships easily on this platform. I also thought it was interesting to hear other leaders stories and experiences.
What do you dislike about the product?
Not all discussions had high engagement. Also became a bit overwhelming in the start with everything.
What problems is the product solving and how is that benefiting you?
I had a problem of having limited opportunities to collaborate across teams, industries, and roles and Gainsight Customer communities include professionals from diverse sectors which really enabled cross-industry learning.
Gainsight CC - extremely intuitive and easy to manage
What do you like best about the product?
It is super easy to set up also in your company CI and the best of all you don't need coding skills.
My favourite tools are:
- Highlighting different topics in different styles.
- Topics shown automatically on the homepage according to preselected criteria.
- Group Management is very simple
- Sending an E-Mail Campaign to a specific member segment who fulfill certain criteria is so easy and the KPIs are immediately visible and great
My favourite tools are:
- Highlighting different topics in different styles.
- Topics shown automatically on the homepage according to preselected criteria.
- Group Management is very simple
- Sending an E-Mail Campaign to a specific member segment who fulfill certain criteria is so easy and the KPIs are immediately visible and great
What do you dislike about the product?
The events area, we'd like to do community led events and event management with sending messages to participants, followups etc.
What problems is the product solving and how is that benefiting you?
- Reducing the contact rate
- Discussing product and industry questions publicly with and amongst customers
- Discussing product and industry questions publicly with and amongst customers
Daily moderation usage from a CX perspective
What do you like best about the product?
Having the ability to see customers sides
What do you dislike about the product?
not always able to pull the data, information I need
What problems is the product solving and how is that benefiting you?
communicating with customers on a different platform
A solid community platform
What do you like best about the product?
Overall, the community is easy to configure, and there are good administrative tools.
What do you dislike about the product?
I wish the system emails were more configurable like the email campaigns are.
What problems is the product solving and how is that benefiting you?
Our community allows us to have bi-directional engagement with our customers and partners.
basic use
What do you like best about the product?
What I like best about Gainsight Customer Communities is their ease of use and intuitive design. The platform is user-friendly, making it simple to navigate and find the information I need quickly.
What do you dislike about the product?
For my use, I haven't found anything missing.
What problems is the product solving and how is that benefiting you?
I use Gainsight Customer Communities to oversee and moderate posts, ensuring the community remains active and well-organized.
Transforming Customer Intel and Engagement with Gainsight Communities
What do you like best about the product?
It has a very enhanced Customer Engagement delivering quality experience with the help of forms, forms and feedback loops
I also like their Community Analytics as it offers insights into community activity and engagement, helping to measure the impact and identify areas for improvement
Their seamless email integration works like WOW!
I also like their Community Analytics as it offers insights into community activity and engagement, helping to measure the impact and identify areas for improvement
Their seamless email integration works like WOW!
What do you dislike about the product?
Overall Support response time can be improved. At times our team has experience delay in receiving appropirate & quality responses from their support team
What problems is the product solving and how is that benefiting you?
Gainsight Customer Communities solves the problem of fragmented customer engagement by providing us a centralized platform for interaction, support, and feedback.
This benefitted us by enhancing customer satisfaction and loyalty programs through improved communication and self-service capabilities
This benefitted us by enhancing customer satisfaction and loyalty programs through improved communication and self-service capabilities
Easy platform to navigate
What do you like best about the product?
The platform is easy for beginners to learn. This is my first role in managing community properties, and I had little to no issues navigating the platform operations.
What do you dislike about the product?
I wish there were more editing tools given to users. Users should be able to change their topic titles and correct whether it's a question or conversation.
What problems is the product solving and how is that benefiting you?
Gainsight Customer Communities allow a space for our users to gather and host events and lead groups to discuss our company's products and their interests. Having a central area where community conversations and activities happen is nice.
Easy to get up and running quickly + deliver big impact
What do you like best about the product?
Very easy for a non-technical leader to implement with little dev resources required; OOTB integrations are super easy. custom pages are a big new development win!
What do you dislike about the product?
Biggest opportunities for Gainsight to tackle are 1) better way to discover & connect with members e.g. directory 2) better user group event functionality so buying seperate platforms to support isn't required
What problems is the product solving and how is that benefiting you?
Self-serve support for customers via peeer discussion forums, submitting product ideas to contribute customer-led feedback to our roadmap
Excellent community platform with a helpful team behind!
What do you like best about the product?
Gainsight Customer Communities is a robust, dynamic platform that brings customers, Product, and Support/CS closer together.The interface is intuitive and user-friendly, making it easy for both customers and administrators to navigate.
The platform is highly customizable and the great variety of integrations to other tools is crucial for us in making sure data flows smoothly across systems and helps us maintain a unified view of the customer journey.
Thourough onboarding and ongoing support with a dedicated CSM leaves you with a sense of security for both daily operations and long-term success
The platform is highly customizable and the great variety of integrations to other tools is crucial for us in making sure data flows smoothly across systems and helps us maintain a unified view of the customer journey.
Thourough onboarding and ongoing support with a dedicated CSM leaves you with a sense of security for both daily operations and long-term success
What do you dislike about the product?
I would love to see analytics expanded to be able to drill down into more elements of the platform. E.g. the ability to track activity for specific groups.
Although significant progress has recently been made in localization, there is still room for improvement - which should be on the way.
Although significant progress has recently been made in localization, there is still room for improvement - which should be on the way.
What problems is the product solving and how is that benefiting you?
Delivering a platform for 1-many communications freeing up time in teams to focus on cruzial tasks - e.g. Communnity will play a key role in delivering a personalized onbording experience at scale.
Powerful tool with helpful support
What do you like best about the product?
I appreciate the level of customization available to create a community experience that is truly aligned with our branding.
What do you dislike about the product?
The level of customization available requires a fair bit of time dedicated to it, so you've got to be committed to taking advantage of the entire platform and suite of tools.
What problems is the product solving and how is that benefiting you?
A place for our customers, power users, and employees a like to connect and share ideas, feedback, and resources to improve overall engagement.
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