Gainsight - Customer Communities
GainsightReviews from AWS customer
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Great tool but to be updated even better
What do you like best about the product?
Interactive Customer Space: A digital environment where customers can interact with each other and with the company.
What do you dislike about the product?
Not possible to connect with our marketing automation tool "Magnews"
What problems is the product solving and how is that benefiting you?
Lack of Customer Insights & Product Feedback
We struggle to gather actionable customer feedback to improve products and services. and now we have faster product improvements, customer-driven innovation, and better alignment with user needs.
We struggle to gather actionable customer feedback to improve products and services. and now we have faster product improvements, customer-driven innovation, and better alignment with user needs.
The experience was nothing short of amazing
What do you like best about the product?
The pay attention to details and promote the products in the best way possible
What do you dislike about the product?
The spend so much time to make sure a product is being product is being promoted
What problems is the product solving and how is that benefiting you?
The quality of product and visibility and making sure the products ate seen
great service - exceeded my expectations!
What do you like best about the product?
It´s great that I can keep testimonials, and best customer successes in one place
What do you dislike about the product?
not really something that I can think of at the minute of testing the software
What problems is the product solving and how is that benefiting you?
one-link sharable content for my clients. It´s straightforward to send over one link to it instead of drafting a huge text full of product details, business cases, which clients do not really read. It´s very mobile, I should say. Worth trying if you run a business or an employee of a corpo. Sales and recrutient are the filed the product can appeal to(and more perhaps)
GS Customer Communities
What do you like best about the product?
it is so good to have visibility of challenges and query for this product
What do you dislike about the product?
Seems that most of the discussion have no clear answer
What problems is the product solving and how is that benefiting you?
Communites make me aware of common topics and problem and usually im able to find some replay to better understand how to move forward
Easy and efficient tool
What do you like best about the product?
Setting KPI's is very important for me and Gainsight allows me to track all variables I find important.
What do you dislike about the product?
The user interface could be a little cleaner and possibly changing the font if the text to be more inviting.
What problems is the product solving and how is that benefiting you?
Solving the gap we have between our product and the community that uses it.
I have had an ok experience using Gainsight Customer Communities for my business
What do you like best about the product?
It has a great experience along with customers offering a great feedback loop and less retention while enabling the share of knowledge b ase
What do you dislike about the product?
Not the easiest to use
it is quite pricy
it is limited when it comes to a budget friendly plan
also sometimes it gets some bottlenecks
it is quite pricy
it is limited when it comes to a budget friendly plan
also sometimes it gets some bottlenecks
What problems is the product solving and how is that benefiting you?
it helps me make my customers share more with me both the good and bad views
Helpful resources to improve product usage
What do you like best about the product?
I used the resources offered by GS customer communities to search for information when I had doubts around features I was using to manage my clients relationships via GS. As a CSM I use GS everyday and counting on an active community of uses is a big advantage when it comes to solving common problems.
What do you dislike about the product?
At first it was not easy to find. But after I few online searches I learned of its existence
What problems is the product solving and how is that benefiting you?
It helped me understand how the product works in details thanks to its documentation and the other product related questions made by previous users. If you have a technical doubt this is the best place to look for a solution
Great place to look into for issues or queries that are not mentioned in documentation
What do you like best about the product?
I feel it as a best way to find answers for the day to day issues that are not mentioned in documentation. Also, I like the way they categorize 1. Ideas of improvements, 2. Questions (Answered) and 3. Questions (You could be the 1st to answer) clearly.
What do you dislike about the product?
People in the community are not much active as they used to be.
What problems is the product solving and how is that benefiting you?
Maintaining a place to gather like minded to solve and share information
Good customer experience
What do you like best about the product?
I like having everything in just one platform.Everything is more organized and makes my work easier.
What do you dislike about the product?
It needs more analytics but i am sure they will be implemented very soon.
What problems is the product solving and how is that benefiting you?
It makes communication between me and the customer easier putting together all the information i need and solving their problems faster.
Best way to connect with customers and know their opinions!
What do you like best about the product?
The most helpful thing about Gainsight Customer Communities is being able to connect with customers and let them express their opinions on certain topics. This will let the customer know it's easy to use when reaching out to a customer representative about anything they want to ask. One of the best upsides would be to create brand loyalty with the customers for them to be using the platform itself frequently.
What do you dislike about the product?
Least helpful thing would most likely be that most customers which are not Generation Z or Millenials would find a bit more difficult for them to enter these communities as of easy access and integration wise as other teenagers or people who are used to using technology. I believe that implementing a better resource and access for those who don't know about the website much will be something useful to use and have, with that Customer support is able to provide more information and help with that.
What problems is the product solving and how is that benefiting you?
For example not bringing in enough attention to a product or just to a website itself where we are trying to grow as a organization where we need a much more specific target audience for the brand to grow and for loyalty to increase as well. Gainsight Customer Communities have benefited organizations like mine and others as well when it comes to knowing the opinions of those customers about potential hazards or just things we should improve on which is always the best thing a company can get, feedback from the audience to know what's right and wrong.
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