Gainsight - Customer Communities
GainsightReviews from AWS customer
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Gainsight Community is a one-stop-shop for our customers!
What do you like best about the product?
You can build out an extremely visually appealing space that customers can identify with.
What do you dislike about the product?
Nothing at this time. We are still building our community out so haven’t run into any roadblocks yet.
What problems is the product solving and how is that benefiting you?
We are trying to leverage it for scaling our digital CS programs.
Solid community tool if you stick with it
What do you like best about the product?
Honestly, it’s just real nice to have one spot where users can talk, ask stuff, and share ideas. Makes it way easier to see what folks actually care about. The upvoting on ideas is great too — helps us know what to prioritize without guessing. Also, we don’t gotta chase feedback across a bunch of places anymore, it's all right there.
What do you dislike about the product?
Setup wasn’t super smooth tbh. Took us a while to figure out where stuff was and how to get folks to start using it. Also the email alerts were kinda annoying till we fixed the settings. And would be nice if mobile version was a bit cleaner – some ppl said it’s hard to browse there.
What problems is the product solving and how is that benefiting you?
Main thing it’s helpin with is gettin all our customer convos in one place. Before, we had feedback comin from emails, calls, Slack, all over. Now it’s easier to track what folks are sayin, what ideas they’re throwin out, and what questions keep comin up. Also helps other users answer stuff too, so our support team not stuck answering the same thing 10 times. Overall saves us time and gives us better sense of what our users care about.
Best Customer Service
What do you like best about the product?
It’s fast and reliable. Easy to use. Best
What do you dislike about the product?
So far I did not dislike anything. Maybe I would appreciate if I get responses within a day.
What problems is the product solving and how is that benefiting you?
Software issues and database connections, platform visualisation
it provided good insight
What do you like best about the product?
it helps build the customer connection. Makes it easier to find the solution and implement it.
What do you dislike about the product?
like any community-driven platform, it can sometimes be difficult to find high-quality or relevant content if the community isn’t well-organized or moderated. At times it comes off as junk.
What problems is the product solving and how is that benefiting you?
helps with customer relationships and customer loyalty
Intuitive platform helping to automate processes
What do you like best about the product?
The platform’s user interface is intuitive, making it easy to monitor key metrics and automate processes. While the initial setup can be complex, the platform offers strong support and training resources. Overall, Gainsight is a top choice for organizations looking to improve customer success and maximize value from their customer base.
What do you dislike about the product?
Lack some of the customization options..
What problems is the product solving and how is that benefiting you?
Customers can collaborate, ask questions, share feedback, and access self-service resources.
Quite happy with the processes overall
What do you like best about the product?
User-friendly, fairly priced based on value added
What do you dislike about the product?
Concerns about how tailored it could be.
What problems is the product solving and how is that benefiting you?
Quick access on the information I need, easy to navigate and it's usability and how use-friendly it is.
Great experience using it
What do you like best about the product?
I really like how Gainsight Customer Communities brings people together. The platform is easy to use and helps me quickly find answers. It feels like a friendly space where everyone can share ideas and learn from each other. This simple design makes it fun and useful for my work.
What do you dislike about the product?
One thing I don't like is that the platform can feel a bit too basic sometimes. I wish there were more advanced features or customization options, which could make it even easier to use.
What problems is the product solving and how is that benefiting you?
Gainsight Customer Communities makes it easier to get help and share ideas. It solves the problem of finding quick answers by connecting me with others who have the same questions. This community support saves me time and helps me work better by learning from real experiences.
Great help to connect with customers
What do you like best about the product?
It makes it easy to connect with other people and get answers. I have a feeling of a community when I can ask anything I want. It's pretty simple to use, and I like that you can suggest product ideas and get feedback.
What do you dislike about the product?
The search function could be improved because it does not always show the best results and it might take some time to find what you want. Also, a bit more customization would be good, in order for every brand to match their style.
What problems is the product solving and how is that benefiting you?
It brings customers together in one place, making it easier to find answers, share ideas, and get support without waiting on emails or tickets. For me, it saves time, helps me learn from others, and keeps me updated on product improvements.
Best support tool
What do you like best about the product?
Relatable software fast response customized software according to requirements.
What do you dislike about the product?
All good so far no dislikes maybe in future .
What problems is the product solving and how is that benefiting you?
Mostly client issues and it’s making work foce smoother and stronger.
So user friendly!
What do you like best about the product?
It is a super inclusive community allowing for versatile products and resources to be made.
What do you dislike about the product?
It is conitnously being built out which is not a bad thing, but requires some new learning when a new product is released.
What problems is the product solving and how is that benefiting you?
Helping with any questions and quickly getting answers when needed!
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